It's terrible, if you want to use 2FA, there are two options available on Binance. First thing you can add 2FA by Google authenticator and next one SMS authentication. If you have trouble in accessing your wallet, you may need to activate SMS authentication parallelly to have the access with you incase of lose Google auth.
In case you logged out or error passed, you must to need to contact live support and drop the mail too. Maximum solution will be given by the team if you already verified KYC. If the account is fresh then I don't think it is possible to unlock it.
Topic: I am losing my money because of 2FA and I met with very crazy customer service (Read 487 times)
April 02, 2019, 09:31:33 PM
April 02, 2019, 05:32:05 PM
I would suggest if you want to be heard by such a large business that you make as much noise as possible, binance has four headquarters. Firstly when I have a consumer issue I send a fax in large letters that embarrassingly prints out at their office, that’s one way of getting a businesses attention. Secondly if the business is a shared building , contact the building management company and ask them to deliver a message, this keeps things awkward between the business and the management they’re renting from. If all else fails send a recorded letter threatening legal action. Even though crypto is hard to chase up, more often than not putting pressure on is enough for them to listen
March 16, 2019, 01:44:44 AM
See, this just proves that 90% of the time, the customer could have solved the problem faster if they only just paid attention to what was going on. I see it myself so often even in Telegram groups, people do not calm down and then they start saying scam and others think a scam is going on and then everything just becomes so confusing.
Read the thread and see the problem is SOLVED.
Ohhh sorry brother with your losses money Due to 2 factors authentication(2FA). Please brother before logging in you must should write your Google Authenticator code, 2FA,password, fund passwords, emails in your personal note book.
Read the thread and see the problem is SOLVED.
March 15, 2019, 07:17:24 PM
Ohhh sorry brother with your losses money Due to 2 factors authentication(2FA). Please brother before logging in you must should write your Google Authenticator code, 2FA,password, fund passwords, emails in your personal note book.
March 14, 2019, 01:20:46 PM
Funny thing here is that you were being told by the customer service assistant to send a mail from your mail, you should have done that immediately without arguing with them.
After sending the mail as you were instructed to do, you will then know if there are other instructions to follow or not.
You’re the one who needs help, you shouldn’t have gone arguing with them, just do as you were told. I hope they reply though, good luck
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After sending the mail as you were instructed to do, you will then know if there are other instructions to follow or not.
You’re the one who needs help, you shouldn’t have gone arguing with them, just do as you were told. I hope they reply though, good luck
. 
March 14, 2019, 12:23:55 PM
This is another message, lesson and experience to all of us. When it comes to money, it is all of our responsibilities to have always keep safe and back up our seed safe. It is just a preparation in case of something come out like this, so we can still recover anything. Because sometimes, even there is a support staff in a customer service, we cannot rely all of the matters to them. We should always have our own self pack up ready in every circumstance that might happen, most especially when it comes to money.
Furthermore, from this issue, nothing can have just in a single blink, it takes patience and not just to have mad very easily as madness cannot resolve anything.
Furthermore, from this issue, nothing can have just in a single blink, it takes patience and not just to have mad very easily as madness cannot resolve anything.
March 13, 2019, 02:26:07 PM
Why you people do keep bumping this thread arent you aware that this problem is already solved.?
Problem SOLVED. Actually, binance is reasonably awesome in this regard.
I was frustrated because they didn't reply for days. I thought they had decided that I was fraudulent and not replying. Now that's not the case.
I was frustrated because they didn't reply for days. I thought they had decided that I was fraudulent and not replying. Now that's not the case.
March 13, 2019, 11:07:50 AM
I use a separate phone for 2FA, which I always have at home, just before I also encountered such a problem, and decided to go to someone else’s solution, but I know that I always have access to my accounts.
I also do use to experience same problem with 2FA with Binance. Don't why this problem keeps on persisting with Binance, they should seriously find a permanent solution to it and not something that goes on and off.
I also tried using my home phone for the 2FA after I experienced problem with my former number. It worked for some time but then stopped.
Now I have removed the 2FA but I don't leave any fund in my Binance account.
Is just like a bank. Is very easy to put in money there but difficult when you want to withdraw sometimes, especially huge some going out. When huge some goes out from a bank, it distablizes their functionality, so they might want to delay you a bit, maybe the fund is not exactly complete or ready.The above explanation about the banks can also be liken to binance or any other exchange. And, they might be delay because of verification of 2FA etc.
March 12, 2019, 04:07:17 PM
I use a separate phone for 2FA, which I always have at home, just before I also encountered such a problem, and decided to go to someone else’s solution, but I know that I always have access to my accounts.
I also do use to experience same problem with 2FA with Binance. Don't why this problem keeps on persisting with Binance, they should seriously find a permanent solution to it and not something that goes on and off.
I also tried using my home phone for the 2FA after I experienced problem with my former number. It worked for some time but then stopped.
Now I have removed the 2FA but I don't leave any fund in my Binance account.
March 11, 2019, 05:39:53 PM
Problem SOLVED. Actually, binance is reasonably awesome in this regard.
I was frustrated because they didn't reply for days. I thought they had decided that I was fraudulent and not replying. Now that's not the case.
Your lucky that you get your binance account back it seem that they review all first before they take an action. That is why you need to be patience because the money inside the account is big amount and they are just protecting every single account from binance. I was frustrated because they didn't reply for days. I thought they had decided that I was fraudulent and not replying. Now that's not the case.
I hope you learn about this and always backup the code from 2fa or backup them all in the safe place so that you won't experience this issue again in the future.
March 11, 2019, 09:26:26 AM
Problem SOLVED. Actually, binance is reasonably awesome in this regard.
I was frustrated because they didn't reply for days. I thought they had decided that I was fraudulent and not replying. Now that's not the case.
Your lucky that you get your binance account back it seem that they review all first before they take an action. That is why you need to be patience because the money inside the account is big amount and they are just protecting every single account from binance. I was frustrated because they didn't reply for days. I thought they had decided that I was fraudulent and not replying. Now that's not the case.
I hope you learn about this and always backup the code from 2fa or backup them all in the safe place so that you won't experience this issue again in the future.
March 11, 2019, 07:09:04 AM
I use a separate phone for 2FA, which I always have at home, just before I also encountered such a problem, and decided to go to someone else’s solution, but I know that I always have access to my accounts.
February 24, 2019, 11:07:10 AM
I'm not expecting that you will get pissed off. You made a mistake to misplace your 2FA, so you need to be patient and answer all question that will lead to verify you are the owner of the account.
February 20, 2019, 08:52:21 PM
Problem SOLVED. Actually, binance is reasonably awesome in this regard.
I was frustrated because they didn't reply for days. I thought they had decided that I was fraudulent and not replying. Now that's not the case.
I was frustrated because they didn't reply for days. I thought they had decided that I was fraudulent and not replying. Now that's not the case.
What if they try to resolve your issue and instead of explaining over and over and just replied you after they figure it out.
Binance support is pretty good than mercatox support that even don't bother to reply even once unless you bombard their email address. What a crap.
February 15, 2019, 08:13:32 AM
Problem SOLVED. Actually, binance is reasonably awesome in this regard.
I was frustrated because they didn't reply for days. I thought they had decided that I was fraudulent and not replying. Now that's not the case.
Binance has been responsive and responsible for their every customer though it took time for your concern, they never fail their customers. I was frustrated because they didn't reply for days. I thought they had decided that I was fraudulent and not replying. Now that's not the case.
You can now lock this thread.
February 14, 2019, 05:59:36 PM
You’re lucky they replied you, hope they have given you the 2fa and you’re now able to log back into your account. Next time you should try to write it down, maybe on a shit of paper and keep it somewhere safe so that you wouldn’t lose it in case. If it’s not going to be safe on a sheet of paper you can save it on Keep mobile Note or any of those you get on your phone like Microsoft note and such and backed up, in case you need it later you can take it from there.
Binance has a good service and staff when it comes costumers issues, I don't think why they did not resolve that issue that OP said. Probably that problem was very risky for them it needs more time to recover, I don't know a week(s) or more worst if month(s). So, this mistake made us have a lesson, our responsibility to keep our back up seed safe because that is money that we must be careful when making a transaction online.It is a big learning for everyone, that is why we should save back up keys/password just in case we lost our phones or 2FA codes we can still recover it. It is our own responsibility to keep it safe and not just relying them for such losses.
February 13, 2019, 01:55:07 PM
Problem SOLVED. Actually, binance is reasonably awesome in this regard.
I was frustrated because they didn't reply for days. I thought they had decided that I was fraudulent and not replying. Now that's not the case.
I was frustrated because they didn't reply for days. I thought they had decided that I was fraudulent and not replying. Now that's not the case.
January 14, 2019, 09:06:14 AM
You’re lucky they replied you, hope they have given you the 2fa and you’re now able to log back into your account. Next time you should try to write it down, maybe on a shit of paper and keep it somewhere safe so that you wouldn’t lose it in case. If it’s not going to be safe on a sheet of paper you can save it on Keep mobile Note or any of those you get on your phone like Microsoft note and such and backed up, in case you need it later you can take it from there.
Binance has a good service and staff when it comes costumers issues, I don't think why they did not resolve that issue that OP said. Probably that problem was very risky for them it needs more time to recover, I don't know a week(s) or more worst if month(s). So, this mistake made us have a lesson, our responsibility to keep our back up seed safe because that is money that we must be careful when making a transaction online.When you try to read up above.It seems the problem is already been solved.
Oh they replied. I just didn't read.
Well, there is no need to create that [email protected]. I spent $30 already. I guess I learn a lot from this problem.
Well, there is no need to create that [email protected]. I spent $30 already. I guess I learn a lot from this problem.
January 13, 2019, 09:23:54 AM
You’re lucky they replied you, hope they have given you the 2fa and you’re now able to log back into your account. Next time you should try to write it down, maybe on a shit of paper and keep it somewhere safe so that you wouldn’t lose it in case. If it’s not going to be safe on a sheet of paper you can save it on Keep mobile Note or any of those you get on your phone like Microsoft note and such and backed up, in case you need it later you can take it from there.
Binance has a good service and staff when it comes costumers issues, I don't think why they did not resolve that issue that OP said. Probably that problem was very risky for them it needs more time to recover, I don't know a week(s) or more worst if month(s). So, this mistake made us have a lesson, our responsibility to keep our back up seed safe because that is money that we must be careful when making a transaction online.
January 13, 2019, 02:28:19 AM
You’re lucky they replied you, hope they have given you the 2fa and you’re now able to log back into your account. Next time you should try to write it down, maybe on a shit of paper and keep it somewhere safe so that you wouldn’t lose it in case. If it’s not going to be safe on a sheet of paper you can save it on Keep mobile Note or any of those you get on your phone like Microsoft note and such and backed up, in case you need it later you can take it from there.
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