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Topic: I cant log in to my Xapo wallet (Read 1517 times)

hero member
Activity: 616
Merit: 500
1BkEzspSxp2zzHiZTtUZJ6TjEb1hERFdRr
February 05, 2015, 05:35:58 AM
#10
I dont recieve 2fa sms nor call. So i cant log in to my wallet and dont know how to fix that. Xapo dont answer more than 24h.

Hey croato,

Sorry to hear you are experiencing this. I will PM you to get your credentials so I can pull up your account on our support channel.

Thank you mate, it is all solved now. Support contacted me and fixed things so now all works fine. There was some minor problem with xapo sms service and my mobile operator but support solved problem within few days.
member
Activity: 80
Merit: 10
January 28, 2015, 05:03:44 PM
#9
I dont recieve 2fa sms nor call. So i cant log in to my wallet and dont know how to fix that. Xapo dont answer more than 24h.

Hey croato,

Sorry to hear you are experiencing this. I will PM you to get your credentials so I can pull up your account on our support channel.
sr. member
Activity: 322
Merit: 250
Ask me anything if you have any problem
January 27, 2015, 12:10:44 PM
#8
Thank you mates, i will try to figure something out. I did not change mobile number nor email and tried to contact xapo support but noone answer. I just dont get that sms. Is possible to use google auth or something? Sorry i use this thread but idk how to move it.
Check the left side below of this post you can see there are option to move the topic or loch this topic
full member
Activity: 168
Merit: 100
January 27, 2015, 11:47:55 AM
#7
I dont recieve 2fa sms nor call. So i cant log in to my wallet and dont know how to fix that. Xapo dont answer more than 24h.
Check that your phone have enough free space for new SMSs.
Also, check that the phone number and country code is correct.

I had a similar problem.

now i tried and i can received sms
that problem is about you
xapo work normally...
legendary
Activity: 1260
Merit: 1003
January 27, 2015, 11:38:18 AM
#6
I dont recieve 2fa sms nor call. So i cant log in to my wallet and dont know how to fix that. Xapo dont answer more than 24h.
Check that your phone have enough free space for new SMSs.
Also, check that the phone number and country code is correct.

I had a similar problem.
hero member
Activity: 616
Merit: 500
1BkEzspSxp2zzHiZTtUZJ6TjEb1hERFdRr
January 27, 2015, 10:53:48 AM
#5
Thank you mates, i will try to figure something out. I did not change mobile number nor email and tried to contact xapo support but noone answer. I just dont get that sms. Is possible to use google auth or something? Sorry i use this thread but idk how to move it.
legendary
Activity: 3668
Merit: 6382
Looking for campaign manager? Contact icopress!
January 27, 2015, 10:16:57 AM
#4
I just checked my account on xapo. The SMS arrived in seconds and I logged in.
So I guess that's only a glitch between xapo and your carrier.
member
Activity: 83
Merit: 10
January 27, 2015, 10:14:05 AM
#3
I dont recieve 2fa sms nor call. So i cant log in to my wallet and dont know how to fix that. Xapo dont answer more than 24h.

Belongs in Service Discussion.

Anyway, try using a different browser or a proxy, or both at the same time.
And make sure that you're using the right credentials.

If it doesn't work, complain to them Smiley
legendary
Activity: 1148
Merit: 1006
Black Panther
January 27, 2015, 10:12:36 AM
#2
I dont recieve 2fa sms nor call. So i cant log in to my wallet and dont know how to fix that. Xapo dont answer more than 24h.

I think you should move this thread into https://bitcointalk.org/index.php?board=85.0 (service discussion)
instead service section

I think there's a prob on Xapo itself (https://bitcointalksearch.org/topic/is-xapo-a-scam-889670)
maybe you can check it out
hero member
Activity: 616
Merit: 500
1BkEzspSxp2zzHiZTtUZJ6TjEb1hERFdRr
January 27, 2015, 09:56:10 AM
#1
I dont recieve 2fa sms nor call. So i cant log in to my wallet and dont know how to fix that. Xapo dont answer more than 24h.
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