Topic: I can't tracking my withdraw from weexchange on BLOCKCHAIN. It is normal? (Read 5005 times)

My account is all cleared...many thanks to you.

My account transactions are all cleared/completed now.  Many thanks, Ukyo.

Hey guys,

Sorry, I just became aware of this thread.

https://bitcointalksearch.org/topic/m.2111032

Everything should be good now.

And you guys are 100% right on lack of communications causing trust problems.

Over the next few weeks we will be hiring a full dedicated support staff to be able to help react to things and general inquires.
Also, we do have a new website getting ready to launch that is much easier to use and easier on the eyes along with a big feature that will add a lot of value to the site and any users who have an account.

Thank you for your patience and understanding,
Jon Montroll / Ukyo

I am agree with you, nothing else ,lack of communication could destroy customer's confidence ...especially these big amount transaction ... people do not know whether is a technical problem or man-made....

ASICMiner mines at BitMinter as well and furthermore BTC Guild has been No.1 for years now, before we even heard of FPGAs, let alone ASIC. 45% of the community mines at the Guild because they are trustworthy, because they speak business, which means communications. I never said anything of emails, I specifically brought up the example of the erffortlessness of a quick news update on WeExchange's front page. WX failed to do so, you are protecting them of reasons unknown and your ASIC argument is flawed at best.

If you want a Apple-to-Apple comparison, take bitcoin.de, the biggest German Exchange, their support answers in a highly professional tonality after 1-2 hours to each request I opened with them. So, guess why everyone is quick blaming Mt. Gox, it is not because of their incompentence to join a CDN that can handle DDoS in an appropiate manner, it is because they fail to communicate properly. You have to undertake extreme measures to get hold of their support by joining certain IRC rooms and you would have to know whom to talk to, who will then forward your request to their support. I call that a joke at best rather than customer support.

As another example of communications failure, take BFL. Josh their front PR man, who is known to have a PHD in insulting customers - that is in my opinion mainly the reason why 98% of the community disapproves BFL and not BFLs obvious lack of knowledge how to manage a project. I rest my case.

here's a reply, guys:

https://bitcointalksearch.org/topic/m.2111032

well, technically, they are number 1 because ASICMiner currently mines there, but that will be changing, soon.  For company that isn't even in the industry we are talking about, it's kinda like comparing apples to oranges.

I applaud WeEx for focusing on the issue first.  Support emails can wait, I want my coins.

Then obviously you have some misconceptions about how business works, be it on a entrepreneur- or enterprise-level. I am a manager at a NASDAQ listed 50 bln Dollar Company and if we would do business without communicating or being visibly internally and externally we would long have gone bancrupt.

When I give a company like WeExchange Tens of Thousands of hard-earned dollars and they don't communicate a serious problem with wiring funds - which is their main business model - they make it very clear that their customers are not important to them. Someone who has hundreds of thousand of our money, can simply not act like some BOFH nor hide behind any beta excuses.

A simple note on their frontpage, "We are currently experiencing problems with wire transfers and are working on a fix", really takes only 3.1415 seconds of anyone's time with a Qwerty-Keyboard enabled smartphone. BTC Guild does instant updates on their news section and site-wide if necessary. That is exactly the reason why they are No. 1 - they put their customers and community first.

I don't agree, and I've been in online business for 16+years. 

I waited for my coins long enough.  Communicating eats more time that could be spent getting me my coins.  Get the coins liquid, then tell us what happened. 

Stuff is still in Beta.  There are growing pains, and if you can't accept that, build a better service.

It's not crazy. It's a receipt for going bancrupt. Failure to communicate that is. Like I said, I want communication first, then a fix. Every businessman in the world will agree. So far, BitCoin Economy equals Kindergarten Business != Real Business. Sorry for being this polemic, but it's the truth.

well, maybe they are spending their time fixing the issue, rather than replying to emails.  I know for a fact that they received a LOT of emails during this time, and as a customer, I want the problem fixed first, explanation second.

I'm sure you will get your coins.

well, it is not typically 24 hours.  I have been using them for quite a while, and I have never had a delay.  I think what happened is their bitcoin node crashed, and the tech person was not around to restart.  That's just my speculation.

My coins are now out as well.

Agree. As I said before, very sad. Look what Avalon and BFL do. Crazy.

That's good news. However, my Coins sent 15h ago are still not in the Blockchain.

I would not mind a one-time 24h withdrawal bug, if they would communicate problems to their customers. This is absolutely 100% unacceptable and I will move all my funds out of there and delete my accounts immediately.

Companies that do not reply to service requests, but state that they have a 24/7 service agreement in their TOCs, deserve to be left alone.

I just check with blockchain ,my transaction is there now. I think they need improve their system ,a 24hours withdraw is not acceptable anyway!

mine are now in the blockchain

I expect they'll let us know what happened once all the transactions are clear

Looks like my coins are coming in too.

Anyone heard from Graet?

My withdrawal just appeared in blockchain, carry on..

Would still like to know WTH happened though  

I just received my bitcoins. Apparently it got cleared through. Check your wallets and see if they showed up yet. I sent mine around 18hrs ago.