I don't trust mybitcoin or the UABB, but how come so many trust it? - page 3.

SgtSpike

legendary

Activity: 1400

Merit: 1005

Quote from: lettucebee on July 15, 2011, 10:03:07 PM

Quote from: Raoul Duke on July 15, 2011, 11:58:45 AM

Those negative feedbacks are from persons who lost/forgot their password on a service that doesn't offer a pasword recovery option and where no email is given for registration.
Opinions from such persons don't take much credit from me.

A lot of people have reported that their passwords simply stopped working. This MAY have been what happened to me, but I can't be sure because at the time I was creating new passwords for all my accounts using Keepass, and when I couldn't log into mybitcoin I immediately blamed myself as having fat-fingered the password in Keepass, but I guess I'll never know. One thing's for sure, they have NEVER answered my emails or messages asking for help.

I lost a LOT more than .5 bitcoins. As far as I'm concerned, anyone using mybitcoin.com deserves to get ripped off after all of this bad publicity. The site is a scam.

This. Any site that wasn't a scam wouldn't not respond to emails like that. They would help users recover their accounts and coins.

lettucebee

sr. member

Activity: 462

Merit: 250

Quote from: Raoul Duke on July 15, 2011, 11:58:45 AM

Those negative feedbacks are from persons who lost/forgot their password on a service that doesn't offer a pasword recovery option and where no email is given for registration.
Opinions from such persons don't take much credit from me.

A lot of people have reported that their passwords simply stopped working. This MAY have been what happened to me, but I can't be sure because at the time I was creating new passwords for all my accounts using Keepass, and when I couldn't log into mybitcoin I immediately blamed myself as having fat-fingered the password in Keepass, but I guess I'll never know. One thing's for sure, they have NEVER answered my emails or messages asking for help.

I lost a LOT more than .5 bitcoins. As far as I'm concerned, anyone using mybitcoin.com deserves to get ripped off after all of this bad publicity. The site is a scam.

bitplane

sr. member

Activity: 321

Merit: 250

Firstbits: 1gyzhw

Lost password, have email address in account, support ignore my requests for a password reset.

Lost 1BTC and will badmouth them until I get it back, hell.. even after I get it back.

BitcoinPorn

hero member

Activity: 630

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Posts: 69

Quote from: lacedwithkerosene on July 15, 2011, 02:20:48 PM

so buy bitcoinuser.com from me and make something of it.

lol, never change

Vitalik Buterin

sr. member

Activity: 330

Merit: 397

Quote from: Gabriel Beal on July 15, 2011, 12:27:07 PM

I exclusively use mybitcoin.com as payment processor on all my sites. I have never had any trouble with them. However, all the problems I see reported do concern me. I suppose at some point I'll sync my stores with the bitcoin client running on my servers, but with mybitcoin.com running well for me, it's hard to justify taking the time.

So, I guess the best strategy is to use it on minimal trust mode (ie. use it for the service, but keep as little as possible in the account).

the founder

sr. member

Activity: 448

Merit: 251

Bitcoin

I didn't know people were still using mybitcoin ... based on the growth we had over the past week I thought everyone was at flexcoin.com

lacedwithkerosene

member

Activity: 112

Merit: 10

you don't trust mybitcoin huh?

so buy bitcoinuser.com from me and make something of it.

kgo

hero member

Activity: 548

Merit: 500

Quote from: Raoul Duke on July 15, 2011, 01:25:13 PM

Quote from: kgo on July 15, 2011, 01:21:27 PM

But if it's too hard to manually verify these email-less accounts for these people, and they've received numerous complains, then you would think they'd reconsider the policy and make emails mandatory.

If i'm not mistaken, mybitcoin.com had mandatory email in their registration form in the beginning and removed it because of the privacy freaks

Well there you go. People got what they asked for. Roll Eyes

Raoul Duke

legendary

Activity: 1386

Merit: 1002

Quote from: kgo on July 15, 2011, 01:21:27 PM

But if it's too hard to manually verify these email-less accounts for these people, and they've received numerous complains, then you would think they'd reconsider the policy and make emails mandatory.

If i'm not mistaken, mybitcoin.com had mandatory email in their registration form in the beginning and removed it because of the privacy freaks

kgo

hero member

Activity: 548

Merit: 500

Quote from: Raoul Duke on July 15, 2011, 12:30:21 PM

Quote from: SgtSpike on July 15, 2011, 12:07:09 PM

I take it you think it is ok for mybitcoin to steal those coins from those users, because it is the fault of those users for forgetting their account information in the first place?

No, i don't think that's ok. Au contraire... I just think people should be more careful and maybe add their email address to their accounts after they create them, just like i did.

Yeah. On my new website (see the sig!) I decided to make your login your email address, with verification. I knew that was going to cause some complaints from the more privacy obsessed (cuz its so hard to make a fake email...) but felt it was the only way to safely and reliably deal with people who lost their password. And sure enough, people complained.

But if it's too hard to manually verify these email-less accounts for these people, and they've received numerous complains, then you would think they'd reconsider the policy and make emails mandatory.

BitcoinPorn

hero member

Activity: 630

Merit: 500

Posts: 69

Yes, I hope the impression so far isn't that they are necessarily a scam, but this is not a tight ship for sure, all the users who still use them are attesting to that at the moment.

Leon

newbie

Activity: 14

Merit: 0

I feel the same way OP but i doubt they are a scam.

Raoul Duke

legendary

Activity: 1386

Merit: 1002

Quote from: SgtSpike on July 15, 2011, 12:07:09 PM

I take it you think it is ok for mybitcoin to steal those coins from those users, because it is the fault of those users for forgetting their account information in the first place?

No, i don't think that's ok. Au contraire... I just think people should be more careful and maybe add their email address to their accounts after they create them, just like i did.

Gabriel Beal

full member

Activity: 210

Merit: 100

Fezzik, tear his arms off.

I exclusively use mybitcoin.com as payment processor on all my sites. I have never had any trouble with them. However, all the problems I see reported do concern me. I suppose at some point I'll sync my stores with the bitcoin client running on my servers, but with mybitcoin.com running well for me, it's hard to justify taking the time.

SgtSpike

legendary

Activity: 1400

Merit: 1005

Quote from: BitcoinPorn on July 15, 2011, 11:48:10 AM

Quote from: SgtSpike on July 15, 2011, 11:40:30 AM

Hmmm... looks like something is wrong with my calculation of feedback score. They shouldn't have 100% - they should have 25%.

Neutrals don't count, without any negatives there, it is all positive. Those negatives are showing in the wrong spot. I have not seen that site but that hopefully will be an easy fix.

Yep, I had the negatives/neutrals swapped in the calculations. Fixed now though.

Quote from: Raoul Duke on July 15, 2011, 11:58:45 AM

Quote from: SgtSpike on July 15, 2011, 11:40:30 AM

mybitcoin is a scam, plain and simple. I've seen plenty enough negative feedback with people not getting anything back, even after waiting weeks and weeks.
http://bitcoinfeedback.com/viewuser.php?un=MyBitcoin%20LLC*&id=195

Hmmm... looks like something is wrong with my calculation of feedback score. They shouldn't have 100% - they should have 25%.

Those negative feedbacks are from persons who lost/forgot their password on a service that doesn't offer a pasword recovery option and where no email is given for registration.
Opinions from such persons don't take much credit from me.

I lost 0.05BTC with mybitcoin on that day their website had problems, but paypal also limited my account at one time, and i haven't stopped using them, in fact i have 2 verified paypal accounts in different countries.

If one would use these type of "problems" as an excuse not to use a service i just ask this:
WHY IS MTGOX STILL IN BUSINESS?

You have a point. I think most people just assume that there is a way to recover their account if it is lost, since any proper online website WOULD have password/account recovery options.

I take it you think it is ok for mybitcoin to steal those coins from those users, because it is the fault of those users for forgetting their account information in the first place? IMO, that is terrible customer service and warrants the negative feedback they have received.

MtGox warrants a bunch of negative feedback as well (which they have rightfully received on these forums).

BitcoinPorn

hero member

Activity: 630

Merit: 500

Posts: 69

Quote from: Raoul Duke on July 15, 2011, 11:58:45 AM

If one would use these type of "problems" as an excuse not to use a service i just ask this:
WHY IS MTGOX STILL IN BUSINESS?

Established user base and lack of choices, in fact, the same exact reason why MyBitCoin is in business from what I can gather, and so far this thread is proving it big time. I really wish it wasn't.

Raoul Duke

legendary

Activity: 1386

Merit: 1002

Quote from: SgtSpike on July 15, 2011, 11:40:30 AM

mybitcoin is a scam, plain and simple. I've seen plenty enough negative feedback with people not getting anything back, even after waiting weeks and weeks.
http://bitcoinfeedback.com/viewuser.php?un=MyBitcoin%20LLC*&id=195

Hmmm... looks like something is wrong with my calculation of feedback score. They shouldn't have 100% - they should have 25%.

Those negative feedbacks are from persons who lost/forgot their password on a service that doesn't offer a pasword recovery option and where no email is given for registration.
Opinions from such persons don't take much credit from me.

I lost 0.05BTC with mybitcoin on that day their website had problems, but paypal also limited my account at one time, and i haven't stopped using them, in fact i have 2 verified paypal accounts in different countries.

If one would use these type of "problems" as an excuse not to use a service i just ask this:
WHY IS MTGOX STILL IN BUSINESS?

BitcoinPorn

hero member

Activity: 630

Merit: 500

Posts: 69

Quote from: SgtSpike on July 15, 2011, 11:40:30 AM

Hmmm... looks like something is wrong with my calculation of feedback score. They shouldn't have 100% - they should have 25%.

Neutrals don't count, without any negatives there, it is all positive. Those negatives are showing in the wrong spot. I have not seen that site but that hopefully will be an easy fix.

SgtSpike

legendary

Activity: 1400

Merit: 1005

mybitcoin is a scam, plain and simple. I've seen plenty enough negative feedback with people not getting anything back, even after waiting weeks and weeks.
http://bitcoinfeedback.com/viewuser.php?un=MyBitcoin%20LLC*&id=195

Hmmm... looks like something is wrong with my calculation of feedback score. They shouldn't have 100% - they should have 25%.

kgo

hero member

Activity: 548

Merit: 500

I'm the same as you. I've got a bad impression without having ever used them.

From all the complaint threads I read it seems like the site is run on autopilot. If everything goes smoothly, you're fine. But when something goes wrong, it seems like users are met with deafening silence. There's doesn't seem to be a way to email for help or open a support ticket.

If people were getting any feedback, it'd be easier to dismiss any given complaint as some cranky angry user, which even the best sites have. But the apparent inability to contact anyone behind the site makes me nervous.

Once again, this nervousness is based on hearsay, and no direct interaction with the site.

Topic: I don't trust mybitcoin or the UABB, but how come so many trust it? - page 3. (Read 13367 times)