Topic: I feel I being cheated by Primedice Affiliate and Support is like bots no help. (Read 564 times)

That is normal experience and emotions if that's what you actually did - spending money that should be for living, bills, daily needs, etc which is actually bravely insane lol.

Since you've experienced that way, i wonder if you still do it at least twice for a reason that you might recover the loss but in the end it just doubled.

To op, if you are already an affiliate for a long time, why doubt now, it's obvious that the system takes time before it can disperse money to affiliates but the thing is it the fund appears on the dashboard.

Or maybe Primedice affiliate commissions also takes more than 24hrs - 48hrs to reflect in ones dashboard which could be the reason it hasn't shown, because i know Primedice to be a reputable casino who wouldn't want to tarnish it's image because of few bucks. So how about i suggest you go check the affiliate terms and conditions again if there may have been an adjustment, because am pretty sure such adjustment should have been announced  

Maybe your ref persian still didn’t use there deposit for betting that's why you are not get Commission yet. hope you will get your fair Commission when your invited friend will make bet with his deposit amount. primedice still a trust and big company. I didn’t think they can cheat with anyone for any small deposit

I think Primedice affiliate system takes a few days to get the update as we saw when u gave the update
if I only get 0.1% commission, I personally prefer to close my affiliate program if I only recruit 1-10 people and they are only depots below standard and left for months

Either your referral hasn't played with the deposited amount in the previous days, or Primedice affiliate system takes a few days to get updated with the affiliate wager and commission data. You have received the standard affiliate commission which is stated in their website. Are you going to keep this thread open for further discussion? I think it will be better to lock this topic as everything seems okay now.

It seems you've been heard but it appears you only get a 0.1% commission for the affiliate program? Is that right on the terms for the affiliate? I think it's not but just to be sure you need to read on how much cut you get from it.

So as it turns out this referral of yours just parked his TRX there for months or maybe they restored the amounts. Good for you whatever the case may be. I'm still waiting for their explanation of other users who wagered based on the records but generated zero commissions for you. Did you also ask Eddie about that?

Last update
It seems the player played today as I see the  wager today
Just yesterday sent message to Eddie. Not sure he read it or not.

Just for an update. I never heard anything yet from primedice
Stunna not active here. And ignored in their Ann thread
So ...

I can feel the pain - when you lose the money because of the ignorance. That is worse.
I have had the same experience - lost a good amount - my heart is heavy and I am stressful because that was my bill payment money.

Don't expect a solution anytime soon. I've had my affiliate campaigns completely shut down and nobody at Stake is willing to help. Akhil (affiliate boss) is like a robot with no emotion. He simply doesn't care. Pockets commision and net loss revenue and Eddie lets him get away with it.

If you refer too many people and start earning a good amount of money, they'll look for any reason to shut you down, and once they do, there's no recovery. 

Spam dust deposit accure only if the address sent or received trx.
Check again. You only got dust when you sent or received trx. 

Although I'm not sure, but I think there was dust deposits on your referral TRX deposit address. I have received less than 0.01 TRX from random wallet several times in last few weeks. However, those weren't on my Primedice account. But I remember that I had received dust amount of TRX on my Primedice account after making deposits in last year. It has happened several times with me.



Maybe something similar has happened with your referral too. You shouldn't expect to see any wager from that user if those 4 deposits has happened for dust attack. There could be some other reasons also. Try to send a message to [email protected]

OP should try to do that support will answer sort of generic answer, casinos has their own affiliate department like you said they can give you valid answer because they have the statistics of their affiliates, affiliates is very important to every casino or any projects where their rectruit will deposit money or buy products or services, affiliates help sustain the operation of the casinos.
This is a big concern and Primedice should address this if they consider their affiliates as their partner, every successful projects are the affiliates who worked hard to get more players and customers.

This is the proper way to solved it yet this support is very lazy to do his job. I wonder why stake is very silent about this despite the screenshot of support behaviour is very obvious that he is not doing the job well. This user helps them to bring players to there casino with a promise of having a commission fee but they are now neglecting the payment and ignored this user claim.

I saw issue with affiliate on Stake last year but no one really care about it so the issue is just forgotten but now same issue again arise and I hope we can get an answer from Stake.

Maybe that user is just using primdice as a crypto wallet for a while and when the right time comes, he will use it for playing and maybe do some withdrawals but primedice should come up with a better reply. They should tell if there is a problem in regards to that, in case the user that you refer plays but the data's where not recorded and as a result, you didn't get any commission.

I don't think that was dumb but that was really possible and that is why stake and primedice updated their rules. Now users are required to wagger before they can withdraw their deposits. Same thing when using the tip function but this is unlikely since there is no data shown as said by the op. @Jemzx00 I think that was not possible because if we look on the support's reply on the screenshot. They say something about disclosure and I think the op can't also see the user names that he referred but even if he did, how can he contact them? There are no pm's on both sites.

Obviously, the referrer did signed under you as I was thinking as to what ways this could go and you don't get to earn a commission on referrer but, it is as you say from what I see.
Well, I don't consider the response you got a dumb one as, you can't be given detail on other users of a casino even as your referrer although, I think you ought to have been given your commission if its an active promotional offer.

From the provided screenshot as at above, you seem to focus your balance check on Litecoin (LTC) mean while, I could see wagering amounts in BTC, ETH, Dogecoin, XRP and am thinking if it's possible that you ought to have been given a commission in the denominations of the depositor if that be the currency used in making deposit as well. Perhaps you could try other currencies and see what comes up just to clarify doubt.

Assuming the screen shot is real, I think that was enough of proof that he felt cheated since he should have gotten some funds out of  the deposits of the users under his link. I'm not however aware of the terms, there may have some technical details that we missed.  As to why the supports behaves badly, is  just not acceptable. If he has limited access to the database, he send the inquiry to the higher support maybe to his experienced staff.

I don't have a lot of experience with referrals and affiliates in crypto gambling sites, but I did have some other issues which their support teams helped solve(Most of them) in a slow manner.

My point here is that patience and proof is required when dealing with these sites. It's better to continue trying to contact the support team on their site instead of Stunna who is rarely active here.

If the issue stays unresolved even after providing a ton of legit proof, op should start a scam accusation thread against them.

It seems I'm not the only person facing troubles with the affiliate system
https://bitcointalksearch.org/topic/thats-irrelevant-now-5372893
This guy had troubles with stake affiliate
As we know stake and primedice is the same .

And the person who said the referral might used pd as a wallet
stake and primedice cannot be used as a wallet as you withdraw without wagering is impossible for the AML policy. Try deposit something then Try withdraw it right away you will not be able to without a wager.

That's more than fair, so you know if the site is indeed having some problems on this aspect.
The OP can't tell if the depositor indeed played after depositing.
Much better if he has more tangible proofs rather than speculating that his referral did use his deposits.
The OP can also reach out to the Primedice staff, and see how he will address this situation.

Best way to test this is with a personal friend using your referral and notifying you every time with clear evidence of every action, deposit, gamble and so on.     I didnt see it mentioned but people can be erratic and gambling sites do get used like a bank or place to leave a balance for safety or just convenience.    To be sure it would need to confirm if this person has only deposited and not touched any of it because I find that quite possible from all the users and different sites Ive known over the years.   I realize the various rules, etc. but its possible this person is occupied with other matters in life not actively gambling right now so I think it best to test out exactly what occurs and keep your evidence etc.

What I understand is that the "account's data" refers to the PD user information and not the TG of their staff. Another thing is that affiliate managers are supposed to be "public figures" and should normally have a social media account or contact information dedicated to PD concerns. This support could have given other ways to contact the AM department rather than saying "nothing to discuss". Check efialtis message in the first page.

^ I understand you dude, it is very frustrating nowadays to talk with customer support, they are acting like a bot which I doubt they are, not only PD or Stake that you have experienced, but I also experienced this on other gambling casinos which is all customer support staff are useless to talk.
Let us hear wait further days until Stunna will give a response to this thread of yours and we hope he will give a better explanation about this I think this is because their affiliate was outdated which means does not fully functional.   

Hi.  Thank you all guys for the responses. .
Again no I can't contact the referral/user as i said I used media buy it ppc to get a lot of referrals.  It was long time ago when Primedice was a thing.  
Ofcourse there must be a glitch or some error or something wrong in the tracking or affiliate tracking.
A d you guys noticed I'm not saying primedice is a scam.
But I'm angry and frustrated by the Support who not willing to help or just give an explanation. There answer is they cannot reveal other accounts data.
Actually I don't know the account full username all I know is same as screenshot last few letters of his name .
 Also I'm affiliate with bc game but bc game support or affiliate more advanced than primedice or stake. And customer support nit as cicjy as PD or Stake.

The whole issue might just be a glitch an error or a thing a staff can explain but instead they treated me as not even deserving an answer
I promoted PD before even Stake started got over 400 user never even bothered to ask questions or anything but now I was treated like this I wish I forwarded all that referrals to bc game or a casino that more advanced.
Seems stake and pd spend more money on fake streamers and sponsorships and they forgot the core of a successful business is the affiliates also customer satisfaction.

So up to you guys go ahead when you got a problem at stake and pd believe me the customer service is so spoiled. It's better to stake or pd to hire some ofshore customer service from Philippines cheaper than cocky ones atleast ofshore ones will talk better.  

I don't really care about that customer I got better referrals at other casinos than pd but all I wanted is an answer.

Guys with stake signature dudes stop giving excuses for the 100bucks a week you get.  

Yap, that's why need to see from user information betting.

If we want manually check by user side, and I also agree with your response from primedice support. I don't know why, see the response from PrimeDice a little bit different comparing to stake.

At least, stake still trying to give the best result for checking first the situation.

Ok, my take on this is as follows.... let's say the person did deposit some coins... then he/she obviously had to wait for the confirmations. So, a lot can happen during that time... example : He/She could have driven to the shop... got in a accident... and they might be hospitalized. (worst case scenario)

Looking at your second post... it rather looks like a glitch in the Matrix....    I will not waste my time on support... they have limited "rights" to troubleshoot things... they simply "Cut&Paste" pre-configured answers to questions.... rather try to DM Stunna ....to see if he can help. 

Everything would be more clear if you could contact your referrals. Because it may be that your referrals have only made deposits but they have not gambled. As a result you did not get your commission. All these problems can be solved by the affiliate department, support department for customer service, so they may not have the right answer for you. So I think you should keep trying to contact the affiliate department. But asking affiliate manager's telegram is also not the right way.

The user who signed up under your link may have made a deposit and didn't bet so you didn't get any commission
You can also check for yourself if the user is making a deposit and betting at the same time. Because the referral program has terms and conditions.
You should first check with the user if you find that they are depositing and betting then you can file a lawsuit against them

IMO, can you ask to the support service to provide a list usernames who register under your link.

Then, we can check one by one for the account. How much your referral wagering to the site and how much is the commission for the upline, IMO this is not really a big deal. We want to confirm, the referral not deposit a small money and waggering really low.

Since the commission is really low, is still showing zero.

I find it rather odd that the support shut you down on the premise of data privacy instead of forwarding your case to the other department. The affiliate page clearly says "contact support to be  put in touch with an affiliate manager". There are ways to handle this without revealing personal information of customers. You can clearly see your affiliates and their wager so they could start from there. I guess it's easier to jus say "no".

Expiration of commission but that would be absurd hehe.

There are no reason to be upset.
Affiliate program especially casino affiliate can make good amount of money if they have good setup. You need a website and good traffic to it. Regarding the case, we need to hear the story from other side. If Primedice has a different affiliate channel than the main website then it's suppose to be the affiliate manager who will be responsible for it.

He can ask anyone from this forum if they are interested. But I do not think it's the case. Obviously he has not got paid for several accounts if I have not missed.

Why don't you try to find someone In Real Life to affiliate and to ask him to let you know when he will gamble? Thereby you would be able to check if you still get commissions from your affiliates or if PD is shadow banning you from its affiliate program.

This is the details of their affiliate program: https://primedice.com/affiliate and it doesn't have any update
or whatsoever. I think there's some mistake here and more likely to be on the Primedice's side here and they should have explained it better on the chat with their customer support.

I can't ask the player as I used ppc to get referrals so I don't know him or his contact.

Also if a person deposit to stake or Primedice  then he cannot withdraw without wagering atleast 10% of his deposit it's for the AML policy. So your theory cannot be possible.

Also another theory I had is the player tipped his coins but also cannot be possible as to be able to tip or chat you need to wager.

That's why all logical theories cannot be possible.

Unless I have a very very very weird referral who just want to hold his coins in primedice without playing with it. Wich is rare and makes nosense

I'm disappointed on the live support I talked politely to them but the way they answered me is a very cocky way
The word Mate in my chat with support I said it after he first called me mate Wich is weird too.

Maybe? However, the only thing I can imagine is that the referral might have used Primedice to obfuscate their cryptocurrency (bitcoin? ), much like utilizing a bitcoin mixer. If so, that would be the dumbest thing I have ever heard of.

I've had few referrals back then on another dice site, and I can say that It's pretty rewarding especially if the person who signed under your account is a whale or has a large bankroll. And, it isn't a waste of time if you aren't actively looking for someone to sign up under you.

1. The affiliate or referal programmes are more like small business that are run by individuals and the main body is the only one who would be responsible for providing them fair share.
2. Sometimes they do stop these programs any time without informing them prior which also means that they could have done that for you BUT you needed reasonable statement from them.
3. First they cannot lie but they can explain the situation in a much better way which means that you have to raise this issue in the main thread and inform them regarding the nuisance of contacting the customer support team.

This is why I hate affiliate/referral programs. They seem like a waste of time and effort for little to no returns.
You bring new customers to those gambling platforms and the website owners show their gratitude by leaving you with zero commissions(or they are shaving the commissions in most cases).
You should've read the Terms and Conditions of the Primedice affiliate program. Maybe there is some hidden catch and some secret conditions that weren't met by the referred accounts, in order for you to get a commission. The affiliate managers can find any excuse to shave or block your commissions. I don't believe that you will get your hard earned coins from PM. Just don't waste your time promoting affiliate/referral links.

I`ve never saw such strange support. May be you ought to try to get e-mail of the support? And of course try to post in the ANN thread - this is the fastest way to solve a problem.
It is strange situation, possible that the ToS was changed some time ago, but your screenshots shows that it was long ago the same situation.

I agree, the reply provided by the customer service agent may have been unprofessional as they should atleast provide other option if they can't provide or disclose any information from the account.

However, the customer/gambler or the OP should have not insisted asking for information regarding his affiliates as those cannot be disclosed.

Anyways, OP can either confirm to his affiliate if he did wagered his deposit or not. As we cannot disregard the possibility that his affiliate might have not really gambled at all.
Still even with their limited accessibility they should be able to provide other option to atleast give clarity on the situation, other than saying there's nothing that they could do. This is also based from my experience as a previous customer service.

It’s not a bot but rather that’s the only thing support can do since there power is limited and your issue is about affiliates which other department handle. Just do the advice of other user to contact Stunna or post your concern on PD thread since they have an active representative there that will help you to connect to right person.

Dealing with live support is really frustrating especially if they can’t do anything on your due to there limited authority in the game. Keep as posted if you already done the suggestion above.

It's sad to see customer supports from big casinos not wanting to help their customers and forcing them to go to forums, social medias, reviewing sites, gambling authorities or journalists to seek assistance, this is not a professional and trustworthy behavior. If they are not able to handle the case themselves they should transmit it to the relevant people/team instead of saying things like "there is nothing more to discuss". Moreover it's surprising to reply that if the affiliate has actually not gambled anything yet.

PS : you can reduce the size of your pictures by using the attributes height= or width= from [img]. eg [img height=300]

Could I call it policy update?
But if there's any policy update there should be a general announcement concerning it, I m so shocked seeing that the affiliate bonus doesn't count but currently I would advice you not to make quick hast conclude about them maybe still try out other communication channels like telegram handle. Hence you can communicate with them through their thread and you could get a response from the team.

About second one it might be update yes.
But first one is a 🤔 4 deposits I doubt the player use pd as a wallet or to hold his coins .
 Sent Stunna a msg.  Also asked  primedice the tg ID of affiliate manager or some real person who might give some answer.
Still they didn't give me anything.
I didn't lie when I said support like bots




As you can see already I gave up on getting help from the online support so went to ask can atleast I get the tg of the affiliate manager ?
Then you guys see his answer. I don't know where they find those support agents.

I'm not sure if the reason why you are not seeing any amount on the commission tab on these referrals or affiliates is because they are not active and probably it has been reset. I've check on my account as well on PD and I also do not any amount on the commission on mine as well but I remember receiving commission on those account way back 2017 and 2018.

About first one, if you have any idea who the player is, I suggest you try and contact him and confirm if any bets has been made on his account.

Anyways, You can expect to receive an update from stunna on this post about this concern of yours.

Well first ^{[sorry for interfering with your thread]} --it is a good thing you brought this up here so that other PD users will know that they can be affiliated by having deposits but I think there is a reason why affiliation is not given and perhaps they disabled the commission.
No one will perhaps answer your questions here and it is only Primedice or the affiliate department that can explain this I think we will wait until they will give a response. Have you posted this concern on their ANN threat? However, all of this will surely be on the term of service.
By the way, bear in mind our forum rule. [1]
^{[32. Posting multiple posts in a row (excluding bumps and reserved posts by the thread starter) is not allowed.]
[1] https://bitcointalksearch.org/topic/unofficial-list-of-official-bitcointalkorg-rules-guidelines-faq-703657}

I have one more update :
This incident made me want to dig more in looking at the statistics
And again I found something not good there referrals who wagered but got 0 commission. Those referrals from 2019 and 2017 and doesn't show last deposits.

Hi. I don't know the depositor name.  Also I think he joined since February and last deposit 2 days ago. Maybe the the other deposits is  since months ago.  So the commission or wager amount must show up already.

Checked Stunna profile he rarely active recently but will do as you adviced thank you.
Hi thank you for the advice. . I have Stake affiliate manager if he is the same as primedice I might ask.

Thank you.

Have you tried contacting their affiliate department? At the end of the day, this is an affiliate matter and not really a support onet, which is more for player issues. I have some issues way back in the past, too, with support not being able to help. I reached out to an affiliate manager and everything was sorted.

Do you know whom the depositor was? I mean do you have any communication with them, or check their profile and write down their wagered amount and check again in a day or 2 and see if the numbers changed.

You may also try posting in their thread as well as sending a pm to Stunna.

https://bitcointalksearch.org/user/stunna-81292 Stunna profile link

https://bitcointalksearch.org/topic/primedicecom-since-2013-longest-running-crypto-casino-113-btc-jackpot-208986 PD thread link

I opened the same post at scam accusations but it seems it's wrong section and couldn't delete it so locked it.
Well so I used to use Primedice since years ago
And referred some players to it.
Actually had over 400 players around the year 2017/18.
However recently I went through my referrals
And found a strange and odd situation. A player deposited 4 times
Last deposit was 2 days ago 20th July 2022.
But I got 0 commission.   Yup like it shows 0 wager too
I mean logically how that can be possible?

Just some facts about primedice and stake
A player cannot withdraw without wagering for AML
A player cannot tip or use chat without  a minimum wager
So where that 4 deposits went without the player play a single Satoshi ?

I asked the support.... As usual he say he cannot disclose for no disclosure policy.
Here the screenshot and I believe i being cheated on commission.

If someone have someone have a logical explanation I would love to hear.
I don't need to show support answer as it's useless. Like someone setting in a desk copy past ready answers he did t even take a minute to investigate if there some error or glitch Wich makes me post here.


Support unable to help for the privacy of the referral


Easy way to avoid answering.