Topic title- i got banned and locked for no reason and need help.
No account is ever banned or locked for no reason. There must be a valid reason behind this that you may not understand. Because some times we do not realize our own mistakes. You can see the reason for banning your account in the form of a quote when you log in to your account.
Topic: i got banned and locked for no reason and need help (Read 193 times)
Hi i just try to open my account and shocked to see my account gt banned and locked
my account was hacked last time i opened it but the scammer didnt changed the password so i saw some unsual post and a signature campaigns so i straightaway changed my password and email associated
with the account and today i just try to login again and say the ban and locked message
can anyone shed light on it that whats going on?
i really appreciate the help
whom shall i message for help
or can someone guide me a way to solve this
Maybe its possible that we can get the Account of yours that got locked or banned so we can look whats the reason for that it got locked .my account was hacked last time i opened it but the scammer didnt changed the password so i saw some unsual post and a signature campaigns so i straightaway changed my password and email associated
with the account and today i just try to login again and say the ban and locked message
can anyone shed light on it that whats going on?
i really appreciate the help
whom shall i message for help
or can someone guide me a way to solve this
With that Information its easier to help you and to get your Account maybe back.
If you dont want that , then just follow the steps and links posted from tranthidung.
Do you use secret questions to secure your account in addition to a strong password and secure email?
If yes, then find the solution here. But I'm a little surprised why the thread or solution from the user I quoted never got any merit when it was really helpful. I agree it is an old thread and easier to ignore. I gave him 1.
Another possibility is that your email has been compromised by hackers and the hacker has locked your account via an email link. I've read that an account buyer can no longer access his account after 6 hours of changing his email and password because the owner or seller locked it via an email link some time ago. If you are not the primary owner of that account then a signed message is mandatory to prove it. Hopefully you will get access to the account again soon.
If yes, then find the solution here. But I'm a little surprised why the thread or solution from the user I quoted never got any merit when it was really helpful. I agree it is an old thread and easier to ignore. I gave him 1.
This is a Public Service Announcement:
If you lose your password, DO NOT USE THE SECRET QUESTION TO RECOVER THE ACCOUNT. It will result in your account being locked. Please use the email recovery option to recover the account.
The reason that the accounts are locked is because the May 2015 hack leaked Bitcointalk's database which did not securely secure the Secret Question and Answer. To prevent people from guessing the answers, theymos made it so that accounts that are recovered using the secret question are automatically locked when the option is attempted. This is to prevent hackers who may be able to guess the answers from the leaked database.
If you have had your account locked, to recover it, please send and email to the email displayed on your screen when you try to login. You can also create a new account and pm both theymos and badbear. In the email and PM, to prove your identity, You MUST sign a message with a bitcoin address that you have posted previously, at least 2 months prior. Please be patient. Theymos and BadBear are busy people. Your email or pm may become lost among all of the other stuff that they have to do. You should resent your email and pm once a week so that they will see it and get around to you. If you need help signing a message, check this thread: https://bitcointalksearch.org/topic/how-to-sign-a-message-990345
If you haven't lost your password yet or you have regained access to the account, don't set the secret question, it can be a hassle. Make sure that you have the email set to an email address that you can access. That will make everything so much easier and will not require the long recovery process.
If you lose your password, DO NOT USE THE SECRET QUESTION TO RECOVER THE ACCOUNT. It will result in your account being locked. Please use the email recovery option to recover the account.
The reason that the accounts are locked is because the May 2015 hack leaked Bitcointalk's database which did not securely secure the Secret Question and Answer. To prevent people from guessing the answers, theymos made it so that accounts that are recovered using the secret question are automatically locked when the option is attempted. This is to prevent hackers who may be able to guess the answers from the leaked database.
If you have had your account locked, to recover it, please send and email to the email displayed on your screen when you try to login. You can also create a new account and pm both theymos and badbear. In the email and PM, to prove your identity, You MUST sign a message with a bitcoin address that you have posted previously, at least 2 months prior. Please be patient. Theymos and BadBear are busy people. Your email or pm may become lost among all of the other stuff that they have to do. You should resent your email and pm once a week so that they will see it and get around to you. If you need help signing a message, check this thread: https://bitcointalksearch.org/topic/how-to-sign-a-message-990345
If you haven't lost your password yet or you have regained access to the account, don't set the secret question, it can be a hassle. Make sure that you have the email set to an email address that you can access. That will make everything so much easier and will not require the long recovery process.
Another possibility is that your email has been compromised by hackers and the hacker has locked your account via an email link. I've read that an account buyer can no longer access his account after 6 hours of changing his email and password because the owner or seller locked it via an email link some time ago. If you are not the primary owner of that account then a signed message is mandatory to prove it. Hopefully you will get access to the account again soon.
I read( can't recall the thread) an account can be locked by moderators if there is suspicious activity on the account like changing emails, password change, change in IP location. I suspect that is what happened to OP
Your account was not banned, it was just locked. Did you try to use or change your secret question?
- PSA: ACCOUNTS WILL BE LOCKED IF THE SECRET QUESTION IS USED TO RECOVER IT
- Recovering hacked/lost accounts. Follow the instruction and submit a request.
Quote
If you get a message similar to "your account is locked"
You should be given an email address in the error message. Send an email there and you will be given further instructions.
You should be given an email address in the error message. Send an email there and you will be given further instructions.
thank you will be doing it now
Follow this instructions https://bitcointalksearch.org/topic/recovering-hackedlost-accounts-5089777
You don't get banned, but your account got locked. I know it confuse you, that's why LoyceV suggest theymos to change it, but still didn't happen yet.
Sign a messages from old address is needed to proof your ownership.
You don't get banned, but your account got locked. I know it confuse you, that's why LoyceV suggest theymos to change it, but still didn't happen yet.
Sign a messages from old address is needed to proof your ownership.
Hi i just try to open my account and shocked to see my account gt banned and locked
my account was hacked last time i opened it but the scammer didnt changed the password so i saw some unsual post and a signature campaigns so i straightaway changed my password and email associated
with the account and today i just try to login again and say the ban and locked message
can anyone shed light on it that whats going on?
i really appreciate the help
whom shall i message for help
or can someone guide me a way to solve this
my account was hacked last time i opened it but the scammer didnt changed the password so i saw some unsual post and a signature campaigns so i straightaway changed my password and email associated
with the account and today i just try to login again and say the ban and locked message
can anyone shed light on it that whats going on?
i really appreciate the help
whom shall i message for help
or can someone guide me a way to solve this
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