I RMA'd a 5830 and got back a 6790 - page 2.

Nolo

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Whoa, there are a lot of cats in this wall.

Quote from: ewibit on November 09, 2012, 03:17:14 PM

Quote from: Jack1Rip1BurnIt on November 09, 2012, 12:56:53 PM

I had to rma a 5830 to XFX and I received a 6850.

how could I look if it is still under warranty and is it able to RMA if the fan ist broken?
TIA

I just created a support ticket on their website, and asked based on the serial number of the card. They just immediately responded with an RMA number and told me to send it in.

ewibit

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Quote from: Jack1Rip1BurnIt on November 09, 2012, 12:56:53 PM

I had to rma a 5830 to XFX and I received a 6850.

how could I look if it is still under warranty and is it able to RMA if the fan ist broken?
TIA

superfastkyle

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no it was nonreference, the main problem is the one they sent me was about the size as a 5770, only it uses quite a bit more power so doesn't have adequate cooling, doesn't overclock, and is loud even at idle. now xfx did have a cheaper 5850 that had a small heatsink as well but mine wasn't that one

Quote from: MrTeal on November 09, 2012, 12:54:28 PM

Quote from: superfastkyle on November 09, 2012, 12:38:19 PM

I had the same problem with xfx, RMA'd a 5850 and got back a 6870, which wasn't horrible but some benchmark tests it was slower some faster. But the new card has no fan control (just hardware 50% and 100%) no voltage control and the tinniest heat sink. So its loud and it runs at 86 degrees. XFX sucks

That's a pretty decent trade for everything other than mining, I'd say. Was the 5850 reference?
http://www.anandtech.com/bench/Product/290?vs=295

AndrewBUD

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Quote from: Jack1Rip1BurnIt on November 09, 2012, 12:56:53 PM

I had to rma a 5830 to XFX and I received a 6850. Didn't matter to me because I sold it for $110 on ebay.

That's what he should have got... 6850

Jack1Rip1BurnIt

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Trust me, these default swaps will limit the risks

I had to rma a 5830 to XFX and I received a 6850. Didn't matter to me because I sold it for $110 on ebay.

MrTeal

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Quote from: superfastkyle on November 09, 2012, 12:38:19 PM

I had the same problem with xfx, RMA'd a 5850 and got back a 6870, which wasn't horrible but some benchmark tests it was slower some faster. But the new card has no fan control (just hardware 50% and 100%) no voltage control and the tinniest heat sink. So its loud and it runs at 86 degrees. XFX sucks

That's a pretty decent trade for everything other than mining, I'd say. Was the 5850 reference?
http://www.anandtech.com/bench/Product/290?vs=295

superfastkyle

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I had the same problem with xfx, RMA'd a 5850 and got back a 6870, which wasn't horrible but some benchmark tests it was slower some faster. But the new card has no fan control (just hardware 50% and 100%) no voltage control and the tinniest heat sink. So its loud and it runs at 86 degrees. XFX sucks

AndrewBUD

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Quote from: Nolo on November 09, 2012, 11:50:25 AM

Quote from: AndrewBUD on November 09, 2012, 11:45:54 AM

I would get on them about it. Talk to a supervisor..... Say it performs like shit on the games you play.

Not sure why they would downgrade your card like that...

I just tried calling them. They don't open for 10 more minutes. Is that my strongest argument, that it is a low tier card and it doesn't perform on games the same way my 5830 did?

Yup... I wouldn't accept a downgrade like that...

MrTeal

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Quote from: AndrewBUD on November 09, 2012, 11:45:54 AM

I would get on them about it. Talk to a supervisor..... Say it performs like shit on the games you play.

Not sure why they would downgrade your card like that...

Probably because it's not much of a downgrade.
http://www.techpowerup.com/reviews/AMD/HD_6790/22.html
The difference between the 5830 and the 6790 is only a few percent, while the 6790 uses less power.

Still it's the principle of the thing. Even if it's a choice between a couple percent down for a 6790 or 10-12% up for a 6850, they should always give the superior option.

Quote from: Nolo on November 09, 2012, 11:50:25 AM

I just tried calling them. They don't open for 10 more minutes. Is that my strongest argument, that it is a low tier card and it doesn't perform on games the same way my 5830 did?

Yes. They aren't going to care that the 5830 mines 40% better.

Nolo

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Whoa, there are a lot of cats in this wall.

Quote from: AndrewBUD on November 09, 2012, 11:45:54 AM

I would get on them about it. Talk to a supervisor..... Say it performs like shit on the games you play.

Not sure why they would downgrade your card like that...

I just tried calling them. They don't open for 10 more minutes. Is that my strongest argument, that it is a low tier card and it doesn't perform on games the same way my 5830 did?

AndrewBUD

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Activity: 1078

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I would get on them about it. Talk to a supervisor..... Say it performs like shit on the games you play.

Not sure why they would downgrade your card like that...

Nolo

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Whoa, there are a lot of cats in this wall.

Quote from: AndrewBUD on November 09, 2012, 11:43:08 AM

I wouldn't be happy with that at all.......

And I'm not. I'm going to call them. The problem is I'm sure they'll make me pay shipping to send this one back to them even if they agree to swap it out. I'm wondering if I would be better trying to sell this card on ebay, and then just buying another card.

AndrewBUD

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I wouldn't be happy with that at all.......

Nolo

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Whoa, there are a lot of cats in this wall.

Quote from: AndrewBUD on November 09, 2012, 11:35:58 AM

I would msg them and say WTF? Why did you send me a lower performance card?

you should have at least got a 6870...

Here's what XFX says is their RMA replacement policy:

Quote

Items deemed faulty will be replaced or repaired (subject to availability). If an item is replaced, the replacement will be the same exact model or a model deemed as equivalent (equal or better 3D performance) by XFX.

XFX reserves the right to provide a replacement based on the performance of the original purchased product and not features, current market value, or original purchase price. XFX also reserves the right to replace products with like models of a different type, for example AMD with NVIDIA, or NVIDIA with AMD.

MrTeal

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Quote from: Nolo on November 09, 2012, 11:35:15 AM

Should I just sell the 6790 or mine with it? I'm assuming I don't have any basis for complaining to XFX since technically this is supposed to be a better card for gaming.

I have another 5830 currently RMA'd with XFX and I expect they'll probably do the same for that other card.

(Please don't clog up the thread with sell all gpus and buy ASICS blah blah blah)

I'd call and complain. It's pretty common that RMA swaps give you lower hashing power just because of how well the 5xxx series mines, but in this case you're actually getting slightly less gaming performance as well. Asking for a 6870 is pushing it, but they should give you a 6850 as it's the next card up performance-wise from your 5830.

AndrewBUD

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I would msg them and say WTF? Why did you send me a lower performance card?

you should have at least got a 6870...

Nolo

hero member

Activity: 686

Merit: 500

Whoa, there are a lot of cats in this wall.

Should I just sell the 6790 or mine with it? I'm assuming I don't have any basis for complaining to XFX since technically this is supposed to be a better card for gaming.

I have another 5830 currently RMA'd with XFX and I expect they'll probably do the same for that other card.

(Please don't clog up the thread with sell all gpus and buy ASICS blah blah blah)

Topic: I RMA'd a 5830 and got back a 6790 - page 2. (Read 2907 times)