What is your Miners protection and refund policy? and would you accept credit cards?
First off, let me clear it up that this is not my company. I am a shareholder. This company is owned by Kenneth Slaughter of Virtual Mining Corp(855-663-2482)
That said, I would be happy to answer your question.
This is from the website,
www.virtualminingcorp.com:
Limited Replacement Only Return Policy
•Return for refund within: non-refundable
•Return for replacement within: 10 days
Items labeled as “Non-refundable” (or similar labeling) must be returned to Virtual Mining Corporation (VMC) within 10 days of the invoice date or ship date whichever is later for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item, if the original is no longer available. “Return” constitutes receipt of the product by VMC, and not the mere issuance of an RMA.
The following applies for returns or exchanges:
•A new, unopened product can be returned within 10 days of the invoice date or shipping date whichever is later for a full refund. No restocking fee will be charged. However, customer will be responsible for the return shipping cost unless the return is due to a VMC error.
•An opened product that is free from defects in materials or workmanship can be returned (in new condition with original product packaging) within 10 days of the invoice date or shipping date whichever is later for a refund, subject to a restocking fee of up to 25% of the purchase price and related shipping expenses, all at VMC’s sole discretion.
•The product, including the shipment box, packaging and all accessories, must be in original condition. Avoid making any markings or writing on the box.
•Some items are non-returnable, including software, custom labels and opened supplies (including without limitation labels, ribbons, receipt paper, receipt ribbons, printheads, card stock, RFID tags).
The following conditions are not acceptable for return, and will result in the merchandise being returned to you:
•Any product that has been found to be damaged due to physical abuse or misuse
•Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
•Any product that exhibits physical damage
•Any product for which you have submitted a mail-in rebate
•Any special order product
•Any product that is returned with markings or writing made by customer on the original box
•Any bitcoin mining machine that has been used for mining.
DOA Policy
If a product arrives Dead On Arrival (DOA), contact us immediately. Most products (excluding software and consumables) can be returned if DOA within 10 days of invoice or shipping date whichever is later. DOA merchandise must be returned with all original packaging and accessories for the return to be accepted. Full refunds are only given to non-functional products. Customer is responsible for shipping costs on returned items.
FINAL SALES RETURN POLICY--NO REFUNDS/EXCHANGES/REPLACEMENTS
•No Refunds
•No Exchanges
•No Replacements
•No Returns
This is our Final Sales Return Policy. This policy controls over any conflicting refund and replacement terms described in our Policy & Agreement and Return Policy.