Topic: illegal and humiliating video verification in Rollbit.com (Read 468 times)

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Yes, Steak is amazing, always instant withdrawal and no KYC.

But they have a slightly different sports provider, it’s more difficult to win

As long as your a loosing customer they dont care about KYC, when you start winning they will do everything to cancel your withdrawal. Dont wager on Rollbit. Stake is much better and has better bonuses.

I would like to say first of all that I have no financial claims against Rollbit.
They paid me all the money from my balance, including my positive balance (I withdrew $1,100 on top of my deposits), but I think you guys should know what their illegal and humiliating verification procedure is.

So, I bet mostly on top tennis tournaments. First, I was limited to the maximum bet amount. Ok, there's nothing wrong with that. I decided to withdraw the remaining balance. I passed KYC without any problems. And then the circus began. They write to me that I need to go through video verification in Google Meet. I received an email, I chose a date and time, and literally the next day I went through video verification, but you will be shocked when you find out what they make you do during the call.

First I have to turn on the camera, which is fine, but after that they force me to share the screen and show:
1. When I go to the Rollbit website, it’s ok.
2. How I go to the website of the Binance exchange, from where I made deposits, and live showed my Binance profile, all my transactions, my balance, and the verification section. This is illegal, Binance has nothing to do with them.
3. Your Google profile in Chrome. Yes, yes, they even wanted to see this, they checked that the name matched the one indicated on Binance and in the Rollbit profile. This is also far from legal.

This terrible procedure defies not only common sense, but also any EU laws on personal data. Logging into Binance live is like logging into your bank account live, it's very confidential information, but if I refused, I'm sure they would steal all the money from me.

Stay away from Rollbit, this is not where you should play and expose yourself to the risk of such a procedure.

I hope I chose the right section of the forum. While I am not accusing the site of stealing money, I am accusing the site of having an illegal and humiliating video verification process.

According to what happened to me, now this is their usual practice when someone wants to withdraw more than the amount of deposits.

And everyone who wins on sports betting is definitely a scammer who needs to be asked to show their butt on camera.

No one is safe in this casino anymore.

I have to admit, after reading all of this, I find this quite disturbing. I didn't know that Rollbit was one of "those" platforms.

@Rollbit Razer, I was hoping for reassurance from Rollbit casino that overly invasive verification isn't gonna become the norm.  That you recognize the privacy concerns and will work to address them.  This response though just doesn't provide that kind of reassurance in my opinion.  It comes across more as trying to justify excessive security measures rather than recognizing the valid concerns being raised.


There is one question, though. Is this sort of verification check a normal thing you do whenever someone deposits substantial amount into Rollbit, or do you just happen to do it right before someone tries to withdraw to their personal wallet? Because, you know, there's a world of difference between the two scenarios.

We always refund users who are unable to complete verification steps.

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Unless someone complain that they are not able to withdraw the funds without verifying if a KYC request arises from them, this below quote from Rollbit is more than enough.

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I can understand that you require your user to logging in and out of their account during video verification, but to show their google and binance account? I have to say I am not comfortable with "KYC" that deep.

I hope you can explain more, and perhaps answer what DaveF asked, it'll be helpful for me to write a neutral feedback to warn other [future] users of this... depth of KYC they might have to undergo, and their option, whether they'll get refund or are allowed to withdraw if they refuses to do so.

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We always refund users who are unable to complete verification steps.

There does not exist a single case where this is any different.

How does one get a refund? I’m being told i need to attend a Google meeting.

Thanks for the heads up here, Holy!

OP was subject to further KYC checks due to the initial information not being enough to verify we were dealing with the true account controller.

Keep in mind this call, and any actions on the call, are completely voluntary. The sole purpose of such calls is to verify identity. These are specifically good for cases where we may expect prolific abuse (repeat abusers).

Video KYC interviews are certainly not unheard of. While it may be uncommon, it's not something exclusive to Rollbit. I'm aware of examples, including from personal experience, from much larger services than ours.


We do wish it was this simple, but we see levels of sophistication that would easily circumvent checks like this.

Thanks for the heads up here, Holy!

OP was subject to further KYC checks due to the initial information not being enough to verify we were dealing with the true account controller.

Keep in mind this call, and any actions on the call, are completely voluntary. The sole purpose of such calls is to verify identity. These are specifically good for cases where we may expect prolific abuse (repeat abusers).

Video KYC interviews are certainly not unheard of. While it may be uncommon, it's not something exclusive to Rollbit. I'm aware of examples, including from personal experience, from much larger services than ours.


We do wish it was this simple, but we see levels of sophistication that would easily circumvent checks like this.

We always refund users who are unable to complete verification steps.

There does not exist a single case where this is any different.

We always refund users who are unable to complete verification steps.

There does not exist a single case where this is any different.

Of course, voluntary, only you forgot to say that if I refused to carry out your illegal actions, you would block me without a refund.

Would OP able to withdraw all of his balance if OP refuse the "voluntary" call?

OP was subject to further KYC checks due to the initial information not being enough to verify we were dealing with the true account controller.

Keep in mind this call, and any actions on the call, are completely voluntary. The sole purpose of such calls is to verify identity. These are specifically good for cases where we may expect prolific abuse (repeat abusers).

"Unusual" wouldn't be the first word I'd use to describe what OP is claiming Rollbit required of him, and it would have been nice if he'd provided some evidence that any of this actually happened, because if it is indeed true it's disturbing.  And OP, I'm not accusing you of lying; I'm just being skeptical of what I see as an extraordinary claim.

Thanks for the heads up here, Holy!

OP was subject to further KYC checks due to the initial information not being enough to verify we were dealing with the true account controller.

Keep in mind this call, and any actions on the call, are completely voluntary. The sole purpose of such calls is to verify identity. These are specifically good for cases where we may expect prolific abuse (repeat abusers).

Video KYC interviews are certainly not unheard of. While it may be uncommon, it's not something exclusive to Rollbit. I'm aware of examples, including from personal experience, from much larger services than ours.