This may not be a scam accusation, but I don't know where to post my situation now.
This week I start to play this casino and made 2 deposits.
After playing a while I try to withdraw, it was rejected.
I contact support, support told me to pass the KYC.
I did it, but it was not successful, took me much time to upload them my proof of address.
Now my account is verified, but withdrawal still pending.
My withdrawals was always rejected, but now it's pending since few hours.
In the period, they allow me to cancel the withdrawal and play in their casino.
It's a challenge for me not to play again until the withdrawal goes through, if I play, I can lose my balance...
Has anyone played in winz.io before and can tell me if it's their normal process or not?
Thank you
They said they pay me if my account is verified.
I'm verified now and the withdrawal is pending for 1 day !!!
If you request withdrawal before KYC, they only need 20 minutes to reject your withdrawal, the process was super fast and easy.
After KYC, the process become difficult and take a lot of time !!!!
I'm losing my mind here