Topic: [IMPORTANT] DO NOT USE UNOCOIN (Read 8170 times)

Hello Darshan,
We were facing an intermittent DNS issue which made us to lose info on a few dozen deposits and seems yours was one of it. It got fixed in next 4 hours and we have taken measures to mitigate such technical issue in future. I am happy to assist if you still are facing an issue with this deposit.

Thanks

The DNS issue was intermittent and got resolved in 4 hours. Services got resumed by 6PM. The price of bitcoin has been more than 750 USD on Unocoin since a week already - so nothing to repent

The issue was intermittant and got resolved in about 4 hours. Services were back to normal by 6PM Thursday.

Did you receive the depoits in your wallet or not yet? And unfortunately today market has crash from 7404+ to 710$ currently.  This is bad as you have ended up with loss without any of your fault. How will Unocoin resolve his any case, any idea?

Simple question to you all - Is Darshan responsible for this loss?

Unocoin suddenly has issues today i guess .. got mail from them ..


i guess that can be the issue of delay .. anyways thank god i stopped their service recently when compare the ripoff % they taking , and now moved to coinsecure best rates and best profit <3 ; although i want to add never had issues with Unocoin until i used them .. always fast payments both BTC to FIAT and FIAT to bank ... but their fees just too high compare to other BTC Exchange in India .. I hope today's site issue get solved asap .. cause the customers of Unocoin who stuck they are in bad situation if btc market crash suddenly .. Unocoin must solve site issue asap otherwise i guess it might be loss for their customer who did deposited today for purchase of btc .

Same problem..i transferred bitcoin to unocoin address 85 confirmation but balance not showing in bitcoin account...big scam..

We have implemented the multi sig wallets for both accepting bitcoin and for sending out bitcoin. so we control the bitcoin addresses that we use - so even if they disappear, we do not lose access to our bitcoin. On the other end, the way multi sign works in this case is, our server does a part of the signature while their server do another part and then broadcase it - which essentially means, they do not have all the keys to do the full signature themselves to take away our bitcoin.

There is also an insurance coverage of 250k if something goes wrong and if you happen to lose your bitcoin.

Before you trust BitGo, check...

i. https://www.reddit.com/r/Bitcoin/comments/3e8qw9/bitgocom_is_a_scam_i_am_losing_900_please_help/

ii. https://www.reddit.com/r/Bitcoin/comments/292mn9/bitgocom_is_full_of_bugs_too_scared_to_send/

At blockchain.info, you are at least sure that the funds will be forwarded... today or tomorrow. BitGo might lose the fund altogether (as explained in one of the link above) and that would be a bigger pain than the delay caused by blockchain.info.

Your bitcoins have got forwarded and has reached your Unocoin wallet. Your ticket has got replied as well with this same info.

As explained to you, we opted to utilize blockchain.info API when their service was unmatched. When we saw issues with them, we have chosen the industry standard alternative.

I have explained the reason for issue, the actions we have considered and the solution we have provided to avoid this in future. You may give us one more chance to be of service to you.

Thank you

Ticket number #2968947 Still unresolved and No updates on the ticket.
So if you have an issue with forwarding why are you making the customer suffer when his deposit has reached in your wallet and confirmed. Suppose tomorrow  blockchain.info fails completely then you will say that it is customer's problem and not yours.
Obviously, you dont need to tell, this is the last time I am going to use your service and suffer.

-- Thank you for everyone else who have believed that we will sort out the issue if one appears, and not letting this thread go bonkers.

Just saw i had replied to your other message yesterday where I have given you the info about the delay and change of address already..

Hello
We implemented blockchain.info api when it was one of the best known wallet and api. We did not face any issues with it for an year and half but we started facing issues from July 2015. https://www.unocoin.com/post/394
However the issue sorted out by blockchain.info after about 4-5 days and things were back to normal. It is not that we do not know how to implement it.

It is not that there is no one at customer care to pick up your call but most of the times there will be an on going call for the representatives and hence they wont be able to pick yours up. You would just the ringing sound and voice message from our system to keep you occupied instead of an engage sound.


However we decided to work on an alternative and we have worked through for the rest of that month and have implemented api from bitgo. Bitgo as of now is considered industry standard (exchanges like bitstamp uses them for hot wallet).

Yesterday we have issued new wallet address for all our users. Announcement here https://www.unocoin.com/post/410

From now on, please use your new bitcoin address to accept deposits to your wallet. We have been using this on batches of customers since the start of this week and it has been working awesome.

Regarding the issue you are facing now, I am not able to find any ticket which resembles ani444. The mechanism that we have been using has been explained in our FAQ and if we face any issue with our vendor, then we work to get it sorted out. Since yesterday the issue with blockchain.info has again turned up and forwarding is getting delayed. We have written about this to them and our ticket has got escalated and is looked into. It is slowly getting cleared and hope yours will clear soon as well. As we have made it as an automated process, we wont be able to interfere to do anything here. But just know that if you do not use your old bitcoin address again, this will be the last time you will be facing this issue.

He doesn't seem to have logged in since before OP was made.
I have no doubts that they will resolve this. Possibly bad response times is the problem here.

Yes I am waiting, waiting for last 24 hrs for my deposits to show up. Waiting was still ok if they can tell how long to wait, I tried calling them again but they dont pick up, they dont update my support ticket, no response to PM, even they have not posted anything here.
Do they need permission from blockchain/Satoshi to respond?

Excuse me??
Coinsecure does not using any 3rd Party Bitcoin API and it is coinsecure.in, not .com.

Just wait. I am sure dashingriddler will come up with a solution/response.

It has been more than 12 hrs and more than 78 confirmations to my deposit but nothing in my wallet.
I tried calling them again in evening but no one picks up.
I opened a ticked but no response so far.
I messaged dashingriddler about the issue but no response.



I understand that things go wrong but in this case my deposits have been credited to their deposit address, now how they deal with it after that is their problem,if they dont know how to manage their hot wallet/cold wallet , then why I am suffering for that. It is just like you give me an address, I send you bitcoins at that address and then you say that you cannot take out bitcoins of your address so you will not pay me. Do you think it is right?

AFAIK, following APIs are being used by various Indian exchanges...

1. Unocoin.com - blockchain.info

2. Coinsecure.com - coinbase.com

3. Btcxindia.com - blockonomics.co

4. 100bit.co.in - I dont know

5. Zebpay.com - I dont know

I am sure it must have also happened with foreign exchanges at some point of time. It also doesn't happen with all deposits. Have they corrected it for you now ?
If the blockchain API was giving them problems regularly they would have changed it by now.