how much stock do you have now?
Hi!
We sold through all our USA inventory, and have moved to our overseas warehouse. We have a 1-2 day turn around time on our orders form overseas and they are also sent overnight express.
In other words, regardless of where we ship from, they arrive about the same time to your door. One of the things thats make us unique is the ability to pull inventory from multiple warehouses with a 24 hour turn around time. Thats why we can guarantee it will be at your door in less then 5 business days or we pay you for your lost mining time.
We sold about 300-400 pieces yesterday. Even at an increased rate, we still have plenty of inventory
Wait, so which is it is it overnight delivery or 5-day delivery? I paid $40 for two units shipping thinking it was overnight, meaning I will receive my units tomorrow.
Hi,
We just wanted to clear up some concerns about the shipping. We aim to ship the same or the next business day.
Many companies take weeks to prepare shipments, then they overnight the unit. We take 24-48 hours to prepare, then you have the unit the next day. Given the surge in orders we have received, we are still getting orders out the same or next day.
As we continue to staff up, we will be able to get orders out the same day, however, this will take a little bit of time. There are no (or few) mining hardware competitors that ship same day.
The overnight shipping is to ensure it gets to you in under the five day window we promise. Again, we are working to reduce this cost, and will credit all existing orders if/when we do.
As you consider the numbers, please consider the numbers as a whole. We take credit cards and PayPal; almost no competitor in this space does. That's an additional cost we are absorbing. We also offer 24/7 technical support that almost no competitor in this space does. In addition, we still strive to get your miner out the same day, if not, the next. And, our pricing is still less than most reputable competitors.
Thank you for your support, we are working hard to continue to reduce cost.
Thanks for the response but I will point out that Zoomhash, which I have ordered from a few times already ships out the same day from California. They charge $19.99 for overnight shipping for 2 units and scale up at a small amount for each additional unit. I had 4 units recently overnighted for ~$36, and when I say overnighted I mean I ordered Wednesday and I had the miners in my hand mining coins on Thursday. I have also ordered units using their standard shipping which cost $5 for two units and have had the miners within 3 days. Using either option, I have had tracking numbers in my email the same evening as I placed the order.
Not trying to beat you up, as your prices are pretty reasonable, but do not say that there are no competitors offering same day shipping when in fact there is at least one I have ordered from, and others who list it. Most people, at least in the US, when they see and pay for overnight shipping expect it to be literally overnight, or at least the next business day in case of weekends. Hiding behind the "we process within 24-48 hours but then use a overnight shipping" is a bit misleading IMO.
I know if New Egg, Amazon, etc. ran their business like this they would have plenty of pissed off customers. Who wants to pay a premium shipping charge to have to wait 3-4 days to get the product in-hand?