Hi Josh -
I ordered a 5GH/s Miner on the 6th of May.
When I ordered I was assured it would be delivered by July.
On August the 8th I asked for a refund and on August the 15th I was told this would not be possible.
So can you please tell me, simply, when my order will finally ship and what possible reason there could be for orders taking so long?
I am tired of reading through pages and pages of abuse and conspiracy theories - can you simply answer my question?
Thank you.
If you have ordered from ButterFly Labs and have not yet received your product, you are entitled to a refund whenever you request one (per FTC rules).
First ask ButterFly Labs for a refund, they will probably say no but you might get lucky.
If you ordered via PayPal you can file a complaint with them even if you are outside the 45 day window. Multiple customers have already gotten a refund from PayPal that was outside the 45 days.
If you ordered via Bitcoin or Bank wire, you can fill out a complaint with the FTC at
http://www.ftc.gov/complaint and they will advocate for you with ButterFly Labs to get your refund. You can also contact the office of the Kansas Attorney General and inform them that you have had your money taken with no product delivered for months, just more promises.
You can also do a paper filing with the DA here:
http://da.jocogov.org/complaint-formsThere are also several threads on how to get a refund from ButterFly Labs, here are two:
https://bitcointalksearch.org/topic/yes-you-can-get-a-refund-from-bfl-266945https://bitcointalksearch.org/topic/butterfly-labs-did-everything-they-could-to-make-getting-a-refund-impossible-272585
