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Topic: Incoming Avalon News 8/9/2013 - page 11. (Read 186795 times)

legendary
Activity: 966
Merit: 1000
September 01, 2013, 10:17:27 AM
Yifu i really really appreciate you communicating... Smiley

Same here.  I hope it continues.
sr. member
Activity: 434
Merit: 250
September 01, 2013, 09:30:31 AM

Most people who have chip orders are much more understanding to the situation, whom are either taking refunds, or working out some sort of compensation model.  

What situation to understand? You promised 10 weeks delivery and you failed. There is no situation. You sent zefir's batch 2 of chips (batch 1 and 2 were ordered the same day!) a few weeks after first batch. There is simply no excuse for that.

Yeah it's so weird. I was in batch 3 which hasn't arrived yet. All of zefir's batches (8? 10?) were ordered within about a one week window. So we figured they'd all be delivered in about a one week window. Not that the two orders arrive and then no other orders ever arrive. It's just bizarre.
yxt
legendary
Activity: 3528
Merit: 1116
September 01, 2013, 08:45:27 AM
what is with trade ins?
legendary
Activity: 1904
Merit: 1007
September 01, 2013, 08:25:16 AM

Most people who have chip orders are much more understanding to the situation, whom are either taking refunds, or working out some sort of compensation model.  

What situation to understand? You promised 10 weeks delivery and you failed. There is no situation. You sent zefir's batch 2 of chips (batch 1 and 2 were ordered the same day!) a few weeks after first batch. There is simply no excuse for that.
legendary
Activity: 1470
Merit: 1000
Want privacy? Use Monero!
September 01, 2013, 03:01:20 AM
Will there be compensation for delivery of chips wich are too late?
Maybe 0.025 BTC/chip?
legendary
Activity: 1554
Merit: 1000
September 01, 2013, 02:11:21 AM
I suggest we refer this whole matter to the Bitcoin Foundation. Using foul language does not help. We need a third party to arbitrate for us.

https://bitcointalksearch.org/topic/m.3054081

Ive seen Coindesk refer to individual posts before, so im sure this matter will be further published. Also, LetsTalkBitcoin would im sure, welcome a spokesperson to talk about whats being played out on this thread.
hero member
Activity: 924
Merit: 1000
August 31, 2013, 11:05:49 PM
If you decide you can ship the order later, you must seek the customer’s consent to the delay. You may use whatever means you wish to do this -- such as the telephone, fax, mail, or email -- as long as you notify the customer of the delay reasonably quickly. The customer must have sufficient advance notification to make a meaningful decision to consent to the delay or cancel the order.

Quote
"Chips Delivery Update, September Edition
Due to events outside of our control, the delivery of chips have been delayed so far. While the situation are improving and chips are shipping, we have ultimately decided to revert our policy on no refunds and offer the option for customers to request a full refund(in bitcoin) if so desired.

Our group requested a Refund on August 4th via Avalon Support Ticket site.

You must cancel an order and provide a prompt refund when:

the customer exercises any option to cancel before you ship the merchandise;


Quote
What Does the Rule Cover?

It applies to most goods a customer orders from the seller by mail, telephone, fax, or on the Internet.

It does not matter how the merchandise is advertised, how the customer pays, or who initiates the contact.


What You Must Do If You Learn You Cannot Ship on Time

When you learn that you cannot ship on time, you must decide whether you will ever be able to ship the order. If you decide that you cannot, you must promptly cancel the order and make a full refund.

If you decide you can ship the order later, you must seek the customer’s consent to the delay. You may use whatever means you wish to do this -- such as the telephone, fax, mail, or email -- as long as you notify the customer of the delay reasonably quickly. The customer must have sufficient advance notification to make a meaningful decision to consent to the delay or cancel the order.

Some businesses adopt internal deadlines that are earlier than those set by the Rule to ensure that their delay notices give all customers a meaningful opportunity to consent to the delay. If businesses fail to ship or give delay notifications by their internal deadlines, they automatically cancel the orders and make refunds.

In any event, no notification to the customer can take longer than the time you originally promised or, if no time was promised, 30 days. If you cannot ship the order or provide the notice within this time, you must cancel the order and make a prompt refund.

What a First Delay Option Notice Must Say

In seeking your customer’s consent to delay, the first delay notice you provide to the customer (the "delay option" notice) must include:

a definite revised shipment date or, if unknown, a statement that you are unable to provide a revised shipment date;
a statement that, if the customer chooses not to wait, the customer can cancel the order and obtain a full and prompt refund; and
some means for the customer to choose to cancel at your expense (e.g., by providing a postage prepaid reply card or toll-free telephone number).
the following information when you cannot provide a revised shipping date:
the reason for the delay, and
a statement that, if the customer agrees to the indefinite delay, the customer may cancel the order any time until you ship the merchandise.

When You Must Cancel an Order

You must cancel an order and provide a prompt refund when:

the customer exercises any option to cancel before you ship the merchandise;
the customer does not respond to your first notice of a definite revised shipment date of 30 days or less and you have not shipped the merchandise or received the customer’s consent to a further delay by the definite revised shipment date;
the customer does not respond to your notice of a definite revised shipment date of more than 30 days (or your notice that you are unable to provide a definite revised shipment date) and you have not shipped the merchandise within 30 days of the original shipment date;
the customer consents to a definite delay and you have not shipped or obtained the customer’s consent to any additional delay by the shipment time the customer consented to;
you have not shipped or provided the required delay or renewed option notices on time; or
you determine that you will never be able to ship the merchandise.
full member
Activity: 250
Merit: 100
RockStable Token Inc
August 31, 2013, 11:04:48 PM
I suggest we refer this whole matter to the Bitcoin Foundation. Using foul language does not help. We need a third party to arbitrate for us.

https://bitcointalksearch.org/topic/m.3054081
hero member
Activity: 924
Merit: 1000
August 31, 2013, 10:24:37 PM
Dear jackass aka Yifu,

BitSyncom, It would be very nice if you added my trade-ins to my store account instead of sitting on your ass on this issue for months.  While you are at it finish adding other Avalon users trade-ins and process them.  I have no fucking clue why you take so long on this.  I've PM'd, Texted, created tickets, sent emails, sent SMS, called. 


Address the issue and stop acting like a bitch.
legendary
Activity: 1904
Merit: 1007
August 31, 2013, 09:29:23 PM
By the way... the refund form is an invitation for scammers. Before i had read the avalon news i already had confirmation emails asking for confirmation to refund 2 of our batches to another persons Address. I have to clear this tomorrow, of course i didnt fall for this but i hope no one other does in the heat. The batch 3 miner form was better i think.

well, phishing/requests have been coming in for a long time now, but this is why I sent out a email to all the orders owners emails address to confirm the refund is indeed happening, or not.

The form says: "The order has to be made before june 15ths" So only when a batch was ordered after that date it cant be refunded yet. Luckily after the form was changed from 1st to 15ths we can refund 50000 of our 56000 chips.

Man, im tired to defend myself to people that doesnt even bother if their claims are true.

I wonder if this is exactly how Bitsyncom feels.  Don't mean to kick the hornet's nest, but there's a lot of speculation and accusation going on in this thread and others that is generally baseless as hell.  The only two gripes we REALLY have are that the chips weren't delivered on time and Yifu has been very begrudging with information on his side.  All this talk about reselling chips and making insane profits and mining with CHIPS that have to be SODERED ONTO A BOARD before they work is just that; talk.  Can we please maintain a level head in all of this?  Yifu has already stated he's looking into refunds.  That's an acknowledgement that shit went wrong and an attempt to rectify the situation.  Can all the crazy people take a break for a little while so the grownups can sort shit out please?

The thing is how Yifu handled this. First no support. I found it ok that he gives no technical support but that he stops communicating on business relationship communication at all was real stress.

Then he came up with the excuse that 20 batches are in customs since 2 weeks. But the batches were due since 5 weeks already and 20 batches are nothing. We know he ordered all batches after 5 weeks, so he knew it will take 4-5 weeks to create and get the chips. Sounds ok since he created chips before.

Then we see images of many chips. Why should they exist if there are no miners to create yet? And they exist at a time matching when our chips should be ready in an amount that could match the ordered batches? Random? And why does chinese resellers can deliver since yifu cant? If he couldnt produce so many chips he had to stop selling them.

Because of no communication someone tried to personally ask and visited the parents of an employee. Yifu was so scared that he had to stop work and start creating security? Someone mentioned he now has bodyguards. So the fact he did not communicate, no support and not even announcements lead to customers search him and the solution is to protect against his customers?

Im sick of thinking of all the errors he made. And yes, the biggest error is his communication. He denied to me to hire a support person because the team is small and will remain small. That was it for him. Is this how a business person should decide?

We dont know what happened, true. But if its not his fault then it would be so very easy to describe everything that happened and that wasnt in his might to change. But he doesnt. Im not sure what problem he has but the stress and work he put on me... i cant forget. I wont order anything from him again.

Rest of the stuff you said, I agree. We are a team of 4 people ( it'll stay that way for reasons I'll not get into for the time being.) and we will learn and grow as a team, I have no problem admitting to issue and mistakes. The only got I really got to comment on is the chinese reseller chip thing you mentioned that keeps coming up over and over. As far as I understand it, some one ordered ~2k chips from somebody in china, then a whole shit storm starts on how we have been selling chips to resellers and delaying everyone else, this simply is not true. I said before(and been ignored.) more than 50% of the chip orders originates from china. We've shipped out chips, a few hundred thousand a best so far. there is simply no resellers with volume. People keep asking for evidence on how we have NOT "sell-out" to these resellers, but where is the evidence on the fact they have chips?

Anyhow, If people think I'm trying to screw the people who ordered from 15th to the 22th of June that is just silly, and false in their assumption. Here's the new deal,

The form will extend to orders made before the 22nd, which is exatly 10 weeks. and every order after, on the date it is suppose to ship, we'll send out a email asking if a refund is desired.

While I have no problems issue refunds, compensating for delay and such, I got no patience for people complaining when their orders are not late. Not too surprisingly, the people complaining the loudest are people whose order are not late yet(so more people refund and they can get their chips earlier maybe?), and people who have no orders(standard trolls of bitcointalk).

Most people who have chip orders are much more understanding to the situation, whom are either taking refunds, or working out some sort of compensation model.  

You still haven't answered to my question. zefir ordered the chips in april. Where are the 10 weeks? Third batch was ordered on 20 April. 10 weeks means 29 June! So? Why haven't you shipped according to your shitty terms?
legendary
Activity: 2674
Merit: 1083
Legendary Escrow Service - Tip Jar in Profile
August 31, 2013, 09:13:07 PM
Successfully received 2 other refunds. So now 3 chip batches of our groupbuy are refunded. Still waiting for the other members to get back to me and telling me their wish.
full member
Activity: 177
Merit: 100
August 31, 2013, 09:11:59 PM
Maybe you could comment on the huge shipment of Avalon chips which was photographed ~2 months ago? You know, around the same time the first chips should have been shipping to your customers? http://imgur.com/a/GR0e3 original source http://www.btcman.com/bbs/forum.php?mod=viewthread&tid=4621&extra=page%3D1&page=4


Can you answer this Yifu?

Look a few posts above. you'll see the quote below.  However, he made no mention that the tracking number to the shipment showed 135 boxes going from Pudong to HKG, the reseller in the picture got 24 boxes.  It's the other 111 boxes in the same shipment that are a mystery.

Let's see, 2600 chips per pack, 6 pack per box, 24 boxes. ~ 350k chips,
80 chips per module, assume 3 modules per unit, 600+ units ~ 150k chips.
plus addition 500 modules x 80 chips = 40k chips.

not to mention trade in, batch 2 left over and what ever else.

does it make sense now?


@polish importer
I only see a few hundred chips..
his words against mine, I guess the only way to find out is if you import a tens of thousand and see if he can deliver or not(hint: he can't.).



legendary
Activity: 896
Merit: 1006
First 100% Liquid Stablecoin Backed by Gold
August 31, 2013, 08:42:27 PM
Everyone should say thanks for the refunds.  This is why in the real world it's not likely you can consistently deliver a device that earns back it's cost in weeks or months.  It's just not realistic.  Too many hands it passes through not to get messed with.  If he didn't do it others might have diverted chips.  He might not know the answer to all your "why" questions.
full member
Activity: 141
Merit: 100
???
August 31, 2013, 08:36:13 PM
I would love to have some information on Zefirs batch 3,4,5 orders.  Since they were to be shipped out at end of June start of July, which customs, freight, manufacturing or any other entity has them in hijacked limbo.  They must be somewhere.

Thanks

legendary
Activity: 2674
Merit: 1083
Legendary Escrow Service - Tip Jar in Profile
August 31, 2013, 08:31:35 PM
I can confirm one of the three refunds i asked for till now came in.

By the way... the refund form is an invitation for scammers. Before i had read the avalon news i already had confirmation emails asking for confirmation to refund 2 of our batches to another persons Address. I have to clear this tomorrow, of course i didnt fall for this but i hope no one other does in the heat. The batch 3 miner form was better i think.

well, phishing/requests have been coming in for a long time now, but this is why I sent out a email to all the orders owners emails address to confirm the refund is indeed happening, or not.

The form says: "The order has to be made before june 15ths" So only when a batch was ordered after that date it cant be refunded yet. Luckily after the form was changed from 1st to 15ths we can refund 50000 of our 56000 chips.

Man, im tired to defend myself to people that doesnt even bother if their claims are true.

I wonder if this is exactly how Bitsyncom feels.  Don't mean to kick the hornet's nest, but there's a lot of speculation and accusation going on in this thread and others that is generally baseless as hell.  The only two gripes we REALLY have are that the chips weren't delivered on time and Yifu has been very begrudging with information on his side.  All this talk about reselling chips and making insane profits and mining with CHIPS that have to be SODERED ONTO A BOARD before they work is just that; talk.  Can we please maintain a level head in all of this?  Yifu has already stated he's looking into refunds.  That's an acknowledgement that shit went wrong and an attempt to rectify the situation.  Can all the crazy people take a break for a little while so the grownups can sort shit out please?

The thing is how Yifu handled this. First no support. I found it ok that he gives no technical support but that he stops communicating on business relationship communication at all was real stress.

Then he came up with the excuse that 20 batches are in customs since 2 weeks. But the batches were due since 5 weeks already and 20 batches are nothing. We know he ordered all batches after 5 weeks, so he knew it will take 4-5 weeks to create and get the chips. Sounds ok since he created chips before.

Then we see images of many chips. Why should they exist if there are no miners to create yet? And they exist at a time matching when our chips should be ready in an amount that could match the ordered batches? Random? And why does chinese resellers can deliver since yifu cant? If he couldnt produce so many chips he had to stop selling them.

Because of no communication someone tried to personally ask and visited the parents of an employee. Yifu was so scared that he had to stop work and start creating security? Someone mentioned he now has bodyguards. So the fact he did not communicate, no support and not even announcements lead to customers search him and the solution is to protect against his customers?

Im sick of thinking of all the errors he made. And yes, the biggest error is his communication. He denied to me to hire a support person because the team is small and will remain small. That was it for him. Is this how a business person should decide?

We dont know what happened, true. But if its not his fault then it would be so very easy to describe everything that happened and that wasnt in his might to change. But he doesnt. Im not sure what problem he has but the stress and work he put on me... i cant forget. I wont order anything from him again.

Rest of the stuff you said, I agree. We are a team of 4 people ( it'll stay that way for reasons I'll not get into for the time being.) and we will learn and grow as a team, I have no problem admitting to issue and mistakes. The only got I really got to comment on is the chinese reseller chip thing you mentioned that keeps coming up over and over. As far as I understand it, some one ordered ~2k chips from somebody in china, then a whole shit storm starts on how we have been selling chips to resellers and delaying everyone else, this simply is not true. I said before(and been ignored.) more than 50% of the chip orders originates from china. We've shipped out chips, a few hundred thousand a best so far. there is simply no resellers with volume. People keep asking for evidence on how we have NOT "sell-out" to these resellers, but where is the evidence on the fact they have chips?

Anyhow, If people think I'm trying to screw the people who ordered from 15th to the 22th of June that is just silly, and false in their assumption. Here's the new deal,

The form will extend to orders made before the 22nd, which is exatly 10 weeks. and every order after, on the date it is suppose to ship, we'll send out a email asking if a refund is desired.

While I have no problems issue refunds, compensating for delay and such, I got no patience for people complaining when their orders are not late. Not too surprisingly, the people complaining the loudest are people whose order are not late yet(so more people refund and they can get their chips earlier maybe?), and people who have no orders(standard trolls of bitcointalk).

Most people who have chip orders are much more understanding to the situation, whom are either taking refunds, or working out some sort of compensation model.  

Yifu i really really appreciate you communicating... Smiley I wished it could happen before then so many things wouldnt have happened and no pile of tickets would have collected that look like its not possible to work up.

I didnt answer to the refundemail because i didnt want to risk that you only check IF i answer and not what i write and send the refund to the wrong address.

So the pictures of chips were chips for the old miners. Might be i guess. But what i still dont understand is why the chips were so delayed. I believe you collected chip orders for 5 weeks and then ordered all at tsmc. So it probably should take 4-5 weeks to produce and receive it. But obviously that didnt work. Care to explain why? I mean it wasnt your first time ordering chips.
sr. member
Activity: 490
Merit: 255
August 31, 2013, 08:30:51 PM
Hi Yifu, sorry to keep bringing it up and I understand 74.46 BTC to you may be insignificant, but I really need this refund for my Batch 3 order 6997 which was requested through your official form.
I dont want to be lost in the cracks.

manual'd

I can confirm BTC received.

Thank you Yifu for your understanding. Smiley

Congrats Peterpeat on your refund!

And good job Yifu on holding your nose in the forums and taking care of business.  These refunds make a big difference to us.
sr. member
Activity: 315
Merit: 250
Official sponsor of Microsoft Corp.
August 31, 2013, 08:27:20 PM
You can't blame him for your greed, You are the one that choose to overpay

This is the same discussion as with the delayed chip delivery: if Yifu had stuck to his word and delivered on time, there would be no problem in breaking even (even if it took 4 months instead of the projected one month) but due to his procrastination, Batch #3 was delivered that late that it can't ever break even.

It has nothing to do with greed but Yifu keeping his word

+1
this issue of late batch #3 and impossible breaking even due to late delivery should also be adressed
+1
I thought about the same. It's impossible to break even with this 3+ moths delay. And it's definitely not 'ASIC on time' as it was advertised Sad
full member
Activity: 237
Merit: 100
August 31, 2013, 08:00:18 PM
Hi Yifu, sorry to keep bringing it up and I understand 74.46 BTC to you may be insignificant, but I really need this refund for my Batch 3 order 6997 which was requested through your official form.
I dont want to be lost in the cracks.

manual'd

I can confirm BTC received.

Thank you Yifu for your understanding. Smiley
member
Activity: 364
Merit: 10
August 31, 2013, 07:59:52 PM
Refund for our 10k order was just received.
Thank you, this is much appreciated and already a step towards good business practices.

However still a huge sum is tied up in the DIY gear which is already paid for, manufactured and no way to re-use / return / refund them.
I really do not mean to sound like a greedy ol' bastard, but I agree that a compensation plan would not be a bad idea after this excercise.

As already mentioned there aren't so many batch buyers, I think any compensation would be mined out in no time, while with such straight-fowardness making a great impact on both the receivers and the community.


Not greedy at all. Supporting customers already got burnt once on batch 3. Burning your supporters a second time leaves you no chance for a third.
hero member
Activity: 746
Merit: 502
Looking for advertising deal
August 31, 2013, 07:58:17 PM
You can't blame him for your greed, You are the one that choose to overpay

This is the same discussion as with the delayed chip delivery: if Yifu had stuck to his word and delivered on time, there would be no problem in breaking even (even if it took 4 months instead of the projected one month) but due to his procrastination, Batch #3 was delivered that late that it can't ever break even.

It has nothing to do with greed but Yifu keeping his word

+1
this issue of late batch #3 and impossible breaking even due to late delivery should also be adressed
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