Hello All,
Today I had a very unique opportunity to join Charlie Lee for a look inside of ICG and see the process they use to grade and slab our beloved coins. Charlie had a few coins graded today and we got to see it from start to finish. They generally do not allow
anyone into the inner workings, but today was an exception.
First, I'd like to thank Charlie for the invitation. Second, I have made this a self-moderated topic to keep from having any shenanigans.
Third, this is what I witnessed and these are my observations, I am not speaking for anyone else.
I'd like to start with security. The place is a fortress! The security seems to be state of the art and the amount of cameras alone blew my mind. Throughout the day I saw a lot of dual control to insure the coins were where they needed to be when they needed to be there. From the making of the labels for the slabs to the way they apply their holograms to the slabs, details were checked and double checked. The grading process is done by professionals who have been grading coins longer than most of you have been alive. The difference here is
they take our coins seriously and give them the grades they deserve. The coins then go into the slabbing room. The process is very cool to see and it is done
on site. No third party slabbing of coins like some others do. I like that when our coins are sent there they under constant surveillance and never leave until they are packed back up under the same surveillance to inure you get exactly what you sent them.
The customer service provided at ICG is second to none. I am sure minerjones, Lesbian Cow and Charlie can attest to how well they have been treated from day 1. We met nearly the entire crew today and everyone was willing to show us what they were doing and explain why if we had any questions. The little "tricks of the trade" they use to insure a quality end product. They were also about as friendly as could be. You could tell they enjoyed what they were doing and were proud of what they did.
They also didn't "know better"..... if that makes any sense? They wanted feedback on how the orientation of the coin's information was the label and keep it consistent. (seen in photo) They genuinely wanted to hear our suggestions on how to create a better end product for us. From the "possibility" of a custom crypto coin label to the "possibility" of authentication. Now when I say authentication, I don't mean them guaranteeing the funds, but authenticating them. For example: they are sent a 2018 CI Phoenix silver coin loaded with 0.01
BTC..... The coin being listed as .999 silver would be put on a Sigma Precious Metal Verifier to verify the .999. Then the first bits would be put into a wallet explorer to verify that the 0.01
BTC is there at the time it is been slabbed. That way you can feel more comfortable buying a coin that comes in an ICG slab.
All in all, we learned a lot from them today and they learned a lot from us. They want to be "THE GO TO" grader for crypto coins and today they showed it! They
want to learn about our coins which was refreshing to see. I must say it was an incredible day.
Thank you for your time and here is a coin from today: