Insufficient funds but I have enough balance in my sportsbet.io account

jeremypwr

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Quote from: merbuj2874 on July 12, 2024, 01:12:27 PM

Quote from: sportsbet.io on July 12, 2024, 06:09:52 AM

Hi Guys,

Apologies for the delay here.

Ive asked the bosses to get a answer on this situation asap.

When ever big events come around, we always see a increase in all sorts of scenarios and this just seemed to be a case to check out.

Hopefully everything is sorted by end of day today.

Regards,

Steve.
Sportsbet.io

Thank you steve, I got the answer few days ago and what I need to do is finish the KYC

Hey merbuj2874,

Glad things worked out for you Cool

Kindly consider Locking this thread and adding "Resolved" to the thread title.
Thanks again and happy punting!

jeremypwr
Sportsbet.io

merbuj2874

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Quote from: sportsbet.io on July 12, 2024, 06:09:52 AM

Hi Guys,

Apologies for the delay here.

Ive asked the bosses to get a answer on this situation asap.

When ever big events come around, we always see a increase in all sorts of scenarios and this just seemed to be a case to check out.

Hopefully everything is sorted by end of day today.

Regards,

Steve.
Sportsbet.io

Thank you steve, I got the answer few days ago and what I need to do is finish the KYC

sportsbet.io

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Hi Guys,

Apologies for the delay here.

Ive asked the bosses to get a answer on this situation asap.

When ever big events come around, we always see a increase in all sorts of scenarios and this just seemed to be a case to check out.

Hopefully everything is sorted by end of day today.

Regards,

Steve.
Sportsbet.io

Upgrade00

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I see nothing particularly wrong in the op creating a scam accusation thread. They most likely freaked out when they couldn't access their funds and could not reach support either. If it was an internal technical issue, it gets resolved and doesn't hurt the reputation of Sportsbet.

Quote from: merbuj2874 on July 07, 2024, 03:18:58 PM

As I said before, I sent the email and Im waiting for the response now

jeremypwr has informed you that a sportsbet rep is already aware of your case and is taking a look at it, you should be getting some clarity about your situation through that source.

jeremypwr

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Quote from: merbuj2874 on July 07, 2024, 03:18:58 PM

You are right, because I have faced similar case last year on a scam website

Fortunately for you, Sportsbet.io is NOT a scam website

merbuj2874

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Quote from: Stalker22 on July 07, 2024, 03:13:53 PM

Quote from: merbuj2874 on July 07, 2024, 04:41:50 AM

Quote from: Text on July 06, 2024, 07:13:56 PM

There could be a temporary technical issue with your account. Keep trying to reach out to them through different channel like email, persistence might pay off here.

Hopefully, someone else here who has faced a similar situation can provide more specific advice or share their successful resolution steps. Best of luck, and I hope your issue gets resolved quickly!

It is not a technical issue, cant bet on games until now and I already sent an email, but no response

How can you tell that it is not a technical problem? It is not something that would be obvious from your side.

Besides, you said you opened the account today, right? And instead of waiting for a response from their customer support, you decided to create a scam accusation on a public forum instead? How do you think thats fair on your part? As I see it, thats a baseless accusation and you should at least wait 24-48 hours for them to respond to your support request.

You are right, because I have faced similar case last year on a scam website, that is the reason why I am so nervous, please understand my fear after I cant bet on any games. As I said before, I sent the email and Im waiting for the response now

Stalker22

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Quote from: merbuj2874 on July 07, 2024, 04:41:50 AM

Quote from: Text on July 06, 2024, 07:13:56 PM

There could be a temporary technical issue with your account. Keep trying to reach out to them through different channel like email, persistence might pay off here.

Hopefully, someone else here who has faced a similar situation can provide more specific advice or share their successful resolution steps. Best of luck, and I hope your issue gets resolved quickly!

It is not a technical issue, cant bet on games until now and I already sent an email, but no response

How can you tell that it is not a technical problem? It is not something that would be obvious from your side.

Besides, you said you opened the account today, right? And instead of waiting for a response from their customer support, you decided to create a scam accusation on a public forum instead? How do you think thats fair on your part? As I see it, thats a baseless accusation and you should at least wait 24-48 hours for them to respond to your support request.

merbuj2874

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Quote from: Mahdirakib on July 07, 2024, 12:33:22 PM

Quote from: merbuj2874 on July 06, 2024, 06:52:53 PM

Until now I couldnt bet on any games, but another members in the telegram group can bet, that sucks for me

I know Sportsbet team will resolve the issue for you. But I won't be surprised if their decision goes against you. A few many things have made me curious about your issue. The first reply has been made by user 'drave629' who had come here with the same issue like your one. Moreover, what kind of group you have on telegram? Are you all placing bets on the same event as a group? Based on the terms of Sportsbet, they may decline the withdrawal for bonus (reward) abuse.

I hope my problem will be resolved soon.The telegram group I was talking about is the sportsbet official telegram group because I can see people post their bets in the group and place bets as a group is not against the rule.

Anyway, thank you for the help, I am just waiting for the reply now Sad

Mahdirakib

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Quote from: merbuj2874 on July 06, 2024, 06:52:53 PM

Until now I couldnt bet on any games, but another members in the telegram group can bet, that sucks for me

I know Sportsbet team will resolve the issue for you. But I won't be surprised if their decision goes against you. A few many things have made me curious about your issue. The first reply has been made by user 'drave629' who had come here with the same issue like your one. Moreover, what kind of group you have on telegram? Are you all placing bets on the same event as a group? Based on the terms of Sportsbet, they may decline the withdrawal for bonus (reward) abuse.

jeremypwr

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Hi merbuj2874,

Sportsbet's forum rep Steve has been notified and will have a look at your situation.
Kindly be rest assured; as long as you're playing by the rules we will find a solution to this issue.

Appreciate your patience in the meantime,

jeremypwr
Sportsbet.io

merbuj2874

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Quote from: cryptofrka on July 07, 2024, 10:18:23 AM

Quote from: merbuj2874 on July 07, 2024, 09:12:33 AM

yes, withdrawal got rejected and funds returned back into my account, after that I cant place any bet. I already wrote an email and until now, still no reponse

Is the initial transaction conformed on the blockchain?
Sportsbet instantly credits the funds to your account, but in order to withdraw the funds they need to be processed by the blockchain.

If you used low fee to send BTC to SB, that's probably why your withdrawal is rejected.

I sent with a very high fee(highest priority) and it is confirmed on blockchain. I have no another choice after my withdrawal got rejected and I cant even bet now, that is so annoying

holydarkness

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Quote from: merbuj2874 on July 07, 2024, 09:12:33 AM

Quote from: holydarkness on July 07, 2024, 06:59:21 AM

I understand correctly that your situation is with these two images below, namely, you can't place a bet due to insufficient balance error and your withdrawal attempt got rejected and fund returned to you?

yes, withdrawal got rejected and funds returned back into my account, after that I cant place any bet. I already wrote an email and until now, still no reponse

Can you please check if the situation is simply because you're asked to perform KYC? If I understand correctly, you made an account, deposited, and made a withdrawal request in a very short time [one day], perhaps you accidentally triggered their AML alarm.

I infer from your screenshot that your username is Merbuj2874? Let me try to page Steve over this, see if I am right and you're "simply" triggered their alarm and/or if he can give us some info on what happened.

mitchr4

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Quote from: merbuj2874 on July 07, 2024, 09:12:33 AM

yes, withdrawal got rejected and funds returned back into my account, after that I cant place any bet. I already wrote an email and until now, still no reponse

I recommended you wait until your issue is resolved before playing or placing new bets, as your account might be under review by the Admin. Try sending a private message to Sportsbet.io if you are not satisfied with the response from the site's contact support.

cryptofrka

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Quote from: merbuj2874 on July 07, 2024, 09:12:33 AM

yes, withdrawal got rejected and funds returned back into my account, after that I cant place any bet. I already wrote an email and until now, still no reponse

Is the initial transaction conformed on the blockchain?
Sportsbet instantly credits the funds to your account, but in order to withdraw the funds they need to be processed by the blockchain.

If you used low fee to send BTC to SB, that's probably why your withdrawal is rejected.

merbuj2874

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Quote from: holydarkness on July 07, 2024, 06:59:21 AM

I understand correctly that your situation is with these two images below, namely, you can't place a bet due to insufficient balance error and your withdrawal attempt got rejected and fund returned to you?

https://talkimg.com/images/2024/07/07/ovinZ.png
https://talkimg.com/images/2024/07/07/ovBDf.png

yes, withdrawal got rejected and funds returned back into my account, after that I cant place any bet. I already wrote an email and until now, still no reponse

holydarkness

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Yes, I'm an asshole

I understand correctly that your situation is with these two images below, namely, you can't place a bet due to insufficient balance error and your withdrawal attempt got rejected and fund returned to you?

merbuj2874

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Quote from: Text on July 06, 2024, 07:13:56 PM

There could be a temporary technical issue with your account. Keep trying to reach out to them through different channel like email, persistence might pay off here.

Hopefully, someone else here who has faced a similar situation can provide more specific advice or share their successful resolution steps. Best of luck, and I hope your issue gets resolved quickly!

It is not a technical issue, cant bet on games until now and I already sent an email, but no response

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Quote from: merbuj2874 on July 06, 2024, 06:52:53 PM

I contacted the online support but the window is lagging and does not give me any response.

Until now I couldnt bet on any games, but another members in the telegram group can bet, that sucks for me

Post your issue here (🚀-Sportsbet.io-🚀 Official Partner of Newcastle United Football Club) also dont forget to message the OP of that thread about your issue. Also, there is an email support page on their site (https://sportsbet.io/help-centre)

Well, i don't think its okay to accused someone for such amount when you didn't tried to make a communication with their end.

Text

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There could be a temporary technical issue with your account. Keep trying to reach out to them through different channel like email, persistence might pay off here.

Hopefully, someone else here who has faced a similar situation can provide more specific advice or share their successful resolution steps. Best of luck, and I hope your issue gets resolved quickly!

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Quote from: merbuj2874 on July 06, 2024, 06:52:53 PM

I contacted the online support but the window is lagging and does not give me any response.

Until now I couldnt bet on any games, but another members in the telegram group can bet, that sucks for me

Yes, it sucks, but you will have to be patient until you get an answer from them. Maybe they might even need you to undergo KYC verification before you can make the withdrawal. Alternative try sending a private message to the link of the forum profile sportsbet.io I sent you earlier on, He will help you (please note that the account was last active about 4 days ago so it's likely you might wait for a few hours or even a couple of days before you can get an answer)

Topic: Insufficient funds but I have enough balance in my sportsbet.io account (Read 220 times)