could you give me one of their phone number?
i whois their domain "intersango.com" and get this UK TEL NUMBER:"+44.7435435122", but its fake, the real tel number of their ceo Amir Taaki is POLAND TEL NUMBER +48.7435435122, however no one answered my calls
I avoided Intersango from the very start. The behaviour of Bitcoin Consultancy made me very suspicious from the set go. Your best bet would be to search this forum for more information, perhaps use some open UK phone listings to see if you find any hits.
i know, i am a long term user of intersango, they never had problem before. however now, after a week i requested a withdrawal, after 5 days i made a support ticket(no response of cause), i can no more login my account(no error message, just "login failed", tried reset password, still not be able to login after reset). i haven't received any email or error messages.
for me, all of these looks like something pretty bad is happening
If you are in the UK, seeking them out in person, if you have nerves for stuff like that, and not backing up before they come up with a solution on the spot could be an idea. Obviously they do not know how to do good customer service, and this will not change, this has been a recurring issue, and there's been numerous complaints on this forum. Not to mention the whole mess with the Bitcoinica debacle where a lot of money and bitcoins just vanished.