From rjk
"Also, look around - there are other threads with more details"
Really? The only Intersango threads I've found relating to this current issue elaborate no further. Any chance of some links?
Topic: Intersango still holding on to customers money (updated and resolved) - page 2. (Read 4369 times)
January 19, 2012, 01:02:04 PM
January 19, 2012, 12:36:28 PM
From rjk
"If you are so good at keeping the banks from closing your accounts, please try starting an exchange. From what I understand, the banks hate the multitudes of small wires, and flag them for review all too often."
I retail and wholesale physical goods via the web. 70% via credit/debit cards (through Sagepay), the rest are bank transfers. Now I doubt the amount of transactions I process come anywhere near what an exchange would have to deal with, but still, I can't see why a legitimate business would have an account frozen. A multitude of legitimate small wires won't do it that's for certain.
I've had my HSBC a/c flagged for review due to suspicious transactions, but they didn't freeze my account. I was asked to a sit-down with the branch manager and had to explain a few of them. They asked for additional information that I supplied the next day, and got a phone call giving me the ok a week later. Not for a second did they freeze my account.
As for starting my own exchange? Not even remotely interested. Not least because I lack the technical skills
"If you are so good at keeping the banks from closing your accounts, please try starting an exchange. From what I understand, the banks hate the multitudes of small wires, and flag them for review all too often."
I retail and wholesale physical goods via the web. 70% via credit/debit cards (through Sagepay), the rest are bank transfers. Now I doubt the amount of transactions I process come anywhere near what an exchange would have to deal with, but still, I can't see why a legitimate business would have an account frozen. A multitude of legitimate small wires won't do it that's for certain.
I've had my HSBC a/c flagged for review due to suspicious transactions, but they didn't freeze my account. I was asked to a sit-down with the branch manager and had to explain a few of them. They asked for additional information that I supplied the next day, and got a phone call giving me the ok a week later. Not for a second did they freeze my account.
As for starting my own exchange? Not even remotely interested. Not least because I lack the technical skills
January 19, 2012, 11:42:34 AM
Heh, and I was fooling enough to believe they could be trusted !
They can. Get on IRC and hit up #bitcoinconsultancy and talk to Genjix or PhantomCircuit. Also, I find their reason, 'a technical glitch' to smell of bs. I have two merchant accounts, one Lloyds and the other HSBC, and in 5 plus years have never had, or heard of, an account being frozen for this length of time because of 'a technical glitch'. Usually if there is an IT problem, which itself is very rare, all merchants are effected. Not just one.
If you are so good at keeping the banks from closing your accounts, please try starting an exchange. From what I understand, the banks hate the multitudes of small wires, and flag them for review all too often. Also, look around - there are other threads with more details.
January 19, 2012, 11:40:24 AM
I think it's more likely that the BS is from the bank. genjix (and hence Intersango) is a pretty good guy.
Exactly the reasons you give mean a "technical glitch" is unlikely to affect only one customer.
More likely is that the bank are investigating Intersango, ready to (as usual) shut the account for no reason, or call the police. They'll find calling the police isn't warranted (since Intersango aren't doing anything wrong), but they'll shut the account anyway.
In the meantime they've told Intersango that the problem is a "technical glitch" to keep them quiet. Intersango have simply passed on that report.
I hope I'm wrong and that it all magically springs back into life; but if I were Intersango I would be looking for a new bank account right now.
Exactly the reasons you give mean a "technical glitch" is unlikely to affect only one customer.
More likely is that the bank are investigating Intersango, ready to (as usual) shut the account for no reason, or call the police. They'll find calling the police isn't warranted (since Intersango aren't doing anything wrong), but they'll shut the account anyway.
In the meantime they've told Intersango that the problem is a "technical glitch" to keep them quiet. Intersango have simply passed on that report.
I hope I'm wrong and that it all magically springs back into life; but if I were Intersango I would be looking for a new bank account right now.
January 19, 2012, 11:30:07 AM
From Intersango-
"The current lock on our account is due to a technical glitch which should be resolved soon"
It took them 3 days to respond to a support ticket via their website regarding this situation. An auto-response would have sufficed.
Also, I find their reason, 'a technical glitch' to smell of bs. I have two merchant accounts, one Lloyds and the other HSBC, and in 5 plus years have never had, or heard of, an account being frozen for this length of time because of 'a technical glitch'. Usually if there is an IT problem, which itself is very rare, all merchants are effected. Not just one.
So, what precisely is going on here? Now Intersango have publicly stated the problem is 'a technical glitch', we won't get a straight answer from them (no company in their right mind would correct previous statements unless forced to). I therefore can only guess as to the real reason for them holding on to peoples money for 4+ days. Assuming it hasn't gone walkabouts with a rouge staff member.
Also, can anyone recommend an exchange that allows GBP deposits via uk bank transfers or Ukash? Preferably one that won't keep your money from you for 96+ hours with only a lame excuse to justify their actions?
"The current lock on our account is due to a technical glitch which should be resolved soon"
It took them 3 days to respond to a support ticket via their website regarding this situation. An auto-response would have sufficed.
Also, I find their reason, 'a technical glitch' to smell of bs. I have two merchant accounts, one Lloyds and the other HSBC, and in 5 plus years have never had, or heard of, an account being frozen for this length of time because of 'a technical glitch'. Usually if there is an IT problem, which itself is very rare, all merchants are effected. Not just one.
So, what precisely is going on here? Now Intersango have publicly stated the problem is 'a technical glitch', we won't get a straight answer from them (no company in their right mind would correct previous statements unless forced to). I therefore can only guess as to the real reason for them holding on to peoples money for 4+ days. Assuming it hasn't gone walkabouts with a rouge staff member.
Also, can anyone recommend an exchange that allows GBP deposits via uk bank transfers or Ukash? Preferably one that won't keep your money from you for 96+ hours with only a lame excuse to justify their actions?
Heh, and I was fooling enough to believe they could be trusted !
January 19, 2012, 11:19:59 AM
UPDATE: Please see page 2 for a full explanation to this problem (straight from Intersango staff). All my money was eventually received when they said it would be. I've left my sarcastic / angry rants unedited. 
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From Intersango-
"The current lock on our Lloyds bank account is due to a technical glitch which should be resolved soon"
It took them 3 days to respond to a support ticket via their website regarding this situation. An auto-response would have sufficed.
Also, I find their reason, 'a technical glitch' to smell of bs. I have two merchant accounts, one Lloyds and the other HSBC, and in 5 plus years have never had, or heard of, an account being frozen for this length of time because of 'a technical glitch'. Usually if there is an IT problem, which itself is very rare, all merchants are effected. Not just one.
So, what precisely is going on here? Now Intersango have publicly stated the problem is 'a technical glitch', we won't get a straight answer from them (no company in their right mind would correct previous statements unless forced to). I therefore can only guess as to the real reason for them holding on to peoples money for 4+ days. Assuming it hasn't gone walkabouts with a rouge staff member.
Also, can anyone recommend an exchange that allows GBP deposits via uk bank transfers or Ukash? Preferably one that won't keep your money from you for 96+ hours with only a lame excuse to justify their actions?
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From Intersango-
"The current lock on our Lloyds bank account is due to a technical glitch which should be resolved soon"
It took them 3 days to respond to a support ticket via their website regarding this situation. An auto-response would have sufficed.
Also, I find their reason, 'a technical glitch' to smell of bs. I have two merchant accounts, one Lloyds and the other HSBC, and in 5 plus years have never had, or heard of, an account being frozen for this length of time because of 'a technical glitch'. Usually if there is an IT problem, which itself is very rare, all merchants are effected. Not just one.
So, what precisely is going on here? Now Intersango have publicly stated the problem is 'a technical glitch', we won't get a straight answer from them (no company in their right mind would correct previous statements unless forced to). I therefore can only guess as to the real reason for them holding on to peoples money for 4+ days. Assuming it hasn't gone walkabouts with a rouge staff member.
Also, can anyone recommend an exchange that allows GBP deposits via uk bank transfers or Ukash? Preferably one that won't keep your money from you for 96+ hours with only a lame excuse to justify their actions?
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