Hello Christoph.
As we explained to you on the phone and on e-mail which I will include..
You paid $51 for almost $5000 worth of equipment dew to a bug on the payment system you converted the total from USD to JPY.. The conversion rate did not apply correctly as you are well aware!.
I also made you aware that a refund would be processed on Monday (today) Which it has been. But coingate payments take 24HR's to process.
You can contact coingate for conformation of there time frame for payments.
Please see below the email sent to the customer and the reason his order was cancelled..
We even phoned him on Sunday afternoon in Norway when we noticed the error in the order.
You were also aware that there was a flaw on the website that allowed you to place an order for a rather large value and pay only a very small amount. While this was of course not your fault in any way you proceeded with the order anyway with no attempt to make us aware of the issue..
https://postimg.org/gallery/12y3ekm4c/I think you need to calm down. You attempted to take 1000's of pounds worth of equipment via a bug on the website.
Your refund WILL be in your account as soon as it is processed from coingate.
We also removed your fake review from the website.
We have fixed the store issued also. We removed many conversion rates that were configured incorrectly that allowed you to place that large order and miss the conversion rate and be presented with the same value as USD but in JPY which left a short fall on your order of almost 1.8 BTC. I asked you on the telephone if you would like your order held or cancelled, Which your response was to close the order and to make a refund.
Thanks
Investex
-----EDIT-----After further looking on reddit we worked out how you found out about the error then ran to the site to attempt to "gain" from the error.
Users can see this here the post by user
[–]whosamerica
Who states the claim that he found the error the encouraged people to go and spend there.
Lucky for us only you decided to take up this and try your luck at some cheap equipment.
https://www.reddit.com/r/gpumining/comments/6rcwo4/investex_mining_store/