Hey Frodoe after reading all the comments all I can say you'll be lucky if you get your funds back, I had never heard of this exchange before so decided to a quick search, and it's pertinent to note there're many positive comments I'm going to highlight the ones that match fredo case, in this link
http://bittrust.org/coinmama if you see from the top there's a similar story, and that user I suppose didn't get his funds. As I see there's a coin mama representative here I'm sure we'll get some answers.
For all newbies whenever you buy online do a quick google search, read about them here, avoid exchanges you can buy here using escrow just a quick search here will list all escrows, and reputed sellers.
Fredo do let us know what happens if you're not refunded or credited then simply open a scam accusations thread.
While we're all for free press, it's worth realizing that Bittrust is an uncensored, anonymous feedback service that allows for all kinds of creative misrepresentations - whether it's to pad your own company's ranking or smear its competition. As an anecdote to this, while they have much to improve, it should be clear that Coinbase is no scam - and yet, there are countless Bittrust reviews claiming just that. Without a credible source, there is limited credibility (which, as a side note, is also why we're replying officially as Coinmama).
Regarding the matter at hand, Frodoe was able to provide identification and we can see that not only did we answer all emails we received (most within minutes), but can confirm that the money in question is currently being held by their bank, and will eventually be freed. Once resolved, I hope Frodoe will provide their perspective.
