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Topic: Is MtGox Bankrupt? Not giving access to funds ... says other customers affected - page 2. (Read 30380 times)

sr. member
Activity: 394
Merit: 250
 I requested cancellation my final outstanding wire from 6/18 today.  Support said they cancelled it.  My account has not been credited 18 hours later. Waiting for a followup.

I've said it once and I'll say it again...
Quote
There is 1 implausible scenario (Mt. Gox official explanation) : Mt. Gox sends so many wires it overwhelmed the 2nd largest bank in Japan's ability to send wires.

There are 2 plausible scenarios, one bad, one worse.

Scenario 1) There is major regulatory pressure that has come down and we are only seeing a bit of it from our vantage point. Dwolla seizure is just the tip. Many banks are refusing to accept wires from Mt.Gox account. People on IRC say that wires from Gox to Citibank never showed up, called Citibank and they said they refused the wire and will refuse all future wires from Gox.

Gox is frantically trying to open accounts in other banks or in other names to disguise the origin of the transfers so it can resume sending wires out.  How long before they get caught?   This is the bad scenario.

Scenario 2) Gox does not properly segment customer funds, and without regulatory oversight the recent secular shift in market sentiment to more bearish tone has caused a major imbalance in wires in vs. wires out.  They don't send wires out because they don't have a segregated pile of customer money.  They spent all the money on hiring new people, or expanding, or speculating, who knows.  All that matters is they don't wire out till people wire in.  Gox is not a bank that has many loans out, where fractional reserve banking works, it is an exchange or brokerage where customer accounts should be segmented.  Gox has been in seg fault for weeks and would be instantly shut down if there was any sort of regulatory oversight on their operations.  This is the worse scenario.

I have heard new information that suggests Scenario 1 is more likely.  We will see.
member
Activity: 112
Merit: 10
I initiated a wire transfer to them on July 2nd for the first time.

I did'nt know what to expect in terms of delay but they write 'wire transfer are subject to a 2-5 business days delay + 24 hour AML check'. Of course, I was hoping to have access to my funds after 2 business days.

At the end of July 8th being the fifth day and still no funds, I decided to open a ticket concerning the missing funds. It got promptly replied in less than 2 hours and the agent was asking for additional informations. I provided all the requested info. It has been 24 hours. No news from them. I have ping them back by adding a comment to the case. No funds, no feedback.

Obviously 2-5 business days delay is the optimistic scenario. I'm curious what is the average wire transfer delay others experience with them?

What is the best way to deal with them to make things moving?

My biggest complain is the lack of transparency.

'No sorry, your deposit is not in yet' is a valid answer. Radio silence makes me nervous... All I want is to be told what to expect clearly, if 10 days or 15 days delay is more realistic, so be it but say it.
and if they are not able respect usual delays, at least be clearly communicated what is going on.
hero member
Activity: 896
Merit: 500
Dolphins Finance TRUSTED FINANCE
anyone else still waiting for access to their funds on MtGox??
hero member
Activity: 896
Merit: 500
Dolphins Finance TRUSTED FINANCE
> Thank you for the email. Yes the issue is for most of the customers. please wait this should be get back to normal.

No, dumb support agent.

Ok, but why the delay in putting the money in my account? One week from saying they received it?
vip
Activity: 1316
Merit: 1043
👻
> Thank you for the email. Yes the issue is for most of the customers. please wait this should be get back to normal.

No, dumb support agent.
hero member
Activity: 896
Merit: 500
Dolphins Finance TRUSTED FINANCE
I sent money to MtGox (wire transfer) in USD about 3 weeks ago, and for 2 weeks they couldn't find my deposits. After my bank performed a trace, they found both transfers had for some reason been converted form USD to JPY ... no problem.

I spoke to MtGox on July 1st 4:18pm (Australian Time), they found my deposits and said it will be in my MtGox account in one day. It is now a FULL WEEK and they still have not put the money into my MtGox account.

They are also saying this is affecting other clients ... is anyone else affected?

Here is the Live Chat on  July 1st:
=====================================
bigdude 12:31:
can you please check on those 2 deposits

bigdude 12:31:
Sent June 18th - USD3,142.68 - JPY292031.00

bigdude 12:31:
Sent June 19th - USD3,121.10 - JPY288568.00

Patrick 12:33:
Sure let me check please give me few min

Patrick 12:35:
Is that send under the name of XXXXXXXXXXX

bigdude 12:35:
yes

Patrick 12:37:
I have located your deposit

bigdude 12:37:
both of them?

Patrick 12:37:
Yes

Patrick 12:37:
Can you please advise Can I deposit the funds in JPY since we have received your deposit in JPY

bigdude 12:38:
yes, that is fine

Patrick 12:38:
Ok it should be done later today or first thing tomorrow morning

Patrick 12:38:
I will keep you posted!!
=====================================


Four days later, and no update, no money in my account, I sent this in on the Support Ticket:
=====================================
Patrick, what is taking so long???

On July 1st, you located my deposits.

It has now been 4 days, and still, there is NOTHING in my account!

Why has it taken 4 days to put money in my account, when you already found my deposit?

I don't understand why it is taking 4 days just to put the money in my account.

Please, HELP ME!!!!

bigdude
July 05, 2013 11:01
=====================================

The reply:
=====================================
Patrick

Hello bigdude,

Thank you for the email. Yes the issue is for most of the customers. please wait this should be get back to normal.

Best regards,

Mt.Gox Team
https://www.mtgox.com
July 05, 2013 12:58
=====================================

It is now one full week, July 8 5:47PM (Australian Time), and NOTHING.

Is anyone else experiencing this?

They have my money, acknowledged it, and won't give me access to it - Is MtGox Bankrupt?

Is this their way of trying to cover all the withdrawals flowing out of their account after the USD withdrawals recommenced - could this be a symptom of something far worse Huh

Getting worried  Shocked

Bigdude


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