Topic: Is Stake.com allowed to lock account with $6,000 untill I lose it all? (Read 562 times)

The truth of the matter is that, no matter how good and reputable a company is, there must be those who for some reason or the other, will not be satisfied with the services of that company, that reason could be their own fault, or the fault of the company, but the fact still is that, we as humans or as a company, can never satisfy every body.

The OP was just too in a haste, This is what I see in all of this, I am also verified on stake, and my verification process wasn't even stressful at all, I mean I submitted my documents once and logged out, and by the next day, I was verified..

This is why it is always good to try to pass verification even before the casino ask you to do it, because you do it with peace of mind knowing that nothing is at stake, but when you do it when you have a withdrawal pending, you are in a hurry and bond to make mistakes which could cause your documents to be rejected over and over again.

Hello ITDEX,

I am having similar problems for interestingly, roughly the same amount of $. 

I think people need to know the stake that was is not the stake that currently is as more and more people step forward with these type of stories.

Not long ago I recommended my friend to play on Stake and all the KYC processes didn't take long, maybe OP didn't really follow the KYC process correctly so he had problems and time to process it, but actually if OP understands that Stake is a site that has good reputation on this forum, he wouldn't do the reckless thing of gambling again and suffer a loss.

All problems will definitely be processed transparently because it's impossible for Stake to bring $ 6k to cheat him, meanwhile big sites and even big bets are always visible there especially withdrawals greater than $ 6 are also processed properly as long as they are not defective and follow the procedure everything will be fine just. i think also OP has left this thread it seems.

Its so difficult for passing until level 4 KYC, I have been in your position with my account banned due unknow reason and ask on costumer service must pass highest KYC until level 4. Need many document for success until Level 4 KYC from document ID, passport, proof address until selfie for getting back access my account. I give up with rule from Stake because first time we don't required for KYC when depositing fund but they make us difficult choose when withdrawing exactly bigger amount. Hope OP can get back access to your account and ability withdrawing your fund seems bigger fund, for later withdrawing under $1,000 in daily day with possibility without account get lock in the future.

I believe too on selective scamming by few casinos but this kind of withdrawal freeze has a lot of factor. It’s either the problem is with the player itself or from the casino which we will never know unless they go to a 3rd party arbitrage service such as Askgambler.

Casino like Stake has a lot of whale customers that bet 6000$ or more. Casino guarantees profit due to house edge with this high roller player and I doubt they will do this kind of trick regularly just to survive in business while they have consistent players contributing with them. The OP will surely get his money if he only wait.

Wrong. Casinos(FIAT and Crypto) do this kind of stuff all the time in order to try and avoid paying out since they are businesses trying to survive at the end of the day using whatever means possible(Ethical or Unethical).

They deserve to be questioned whenever shady stuff like this happens though the op seems shady too in this case.

There's always two side of the coin so maybe we just hewr first the story of OP since maybe the situation happen there is he or she is not allowed to do withdrawal while his account is subject for investigation. And out of boredom to wait he decide to gamble that amount but end up in bad faith that's why he made this post out of confusion about such experience he encounter.  This scenario we see is really bad so hopefully this will not happen to other gamblers.

A gambling site has a team that works 1x24 hours and every problem or case that occurs will definitely be followed up immediately, it's just that how long the resolution process takes depends on the problem itself whether it's complicated or not, but regarding the problem the OP I think he just need a little patience because the team will definitely solve it soon and plus those who have complaints are not only him.
If the OP has completed the requirements requested then why is he still complaining about it and it needs to be underlined that the KYC verification process cannot be completed in one day because the team needs to review the authenticity of the data provided so it naturally takes days.

If a friend of the OP who also verified did succeeded in less than one day it was because he really provided all the data properly without any flaws.
Stake.com is a reputable casino so it is impossible if there is a problem or case that they don't solve because customer service is highly prioritized by Stake.com.

Dude... This is so wrongfully assumed.
I dunno why most peeps assume KYCs to be a process where casinos use to drift away from allowing huge withdrawals, or maybe paying legal winnings... But in most cases, that's not entirely true..
I believe - just as very many recorded cases has been outrightly confirmed - that most of this sanctions placed on casino users are due to Thier trespassing or refusal to adhere to serveral operative measure...; For whatever reasons the casinos kept those measures should remain totally unquestionable.

Sandra 🧑‍🦰

This is unbelievable and I don't still understand why stake that we all know to be a reputable casino would have to stress your case so that you will not be able to withdraw your fund since to applied for it.  Very unfortunate how you lose all your profits within 4 days and one thing I so much appreciated from You is how you made use of your sentences. It was never derogate at all and simple with all experience explained without using a swear words. I hope the team will look into this and resolve this even though it might have been a long time before now.

I got engaged in a discussion with a friend the other day and when we were talking , he mentioned a new casino he just registered on and their demanding for kyc even before he could make a deposit,  and at that point,  I told him to to go ahead with passing the kyc if he want to use the casino,  because before you create an account on a casino,  you should have already read the terms and conditions to know if their are kyc compliance or not.

So the necessary thing need to be done at first,  to avoid future incontinences such as in the case of ops.

Since people are thinking Stake is deliberately holding his money so he will play more and lose then, just tell OP not to bet anymore and wait til he could withdraw all of those funds. If the withdrawal review takes more than weeks, I would really be thinking Stake is purposely doing all these. Not the STake is a scam. This casino is way richer. This Casino is way more popular than any casino in crypto. The newer casinos are not thriving because of Stake some were toppled unable to survive the harsh competition.

I can understand why they are doing this though.  Because like any banker in a local casino, they'd be very pissed when someone wins and quits without giving the banker a chance to win back.

I've read many stories of this being done.

A gambler is not asked to do KYC for months, but when he decides to withdraw a large sum all at once he gets locked and asked for documents. Then the casino takes a long time to process it saying stupid things that they need documents to be in English because they can't read this or that language, or that they need the document to be not older than 1 month, although player's account is much older than that. Then they don't want to get digital versions of documents, including that proof of funds, that has to be in a written and stamped form, in English

They do it all to delay things as long as they can, hoping the client will give up and leave them the money, or starts gambling again and loses everything.

OP, you should have asked us earlier. It's better to wait and document every conversation with the support. If you're sending them everything and they are still delaying withdrawal, you're being scammed, but if you gamble and lose everything before your account is unlocked it's your fault. 

There are just rules set by a gambling platform and they simply have the rights to do so as long as it is still in line with what's in TOS. Freezing or holding your account doesn't mean that your money will forever be held. You will just be needing to comply with procedures. As we all know, if you didn't do anything illegal or in contrast with terms, then there's really nothing to worry about. Stake as well as other reputable platforms won't throw their name for such amount. It will be a problem with OP's nend if he's against submitting KYC but that will bring him back with TOS. Many gambling platforms are doing the same thing but for sure they are not pushing you to lose all of your money in their platform.

Are you an active gambler with the stake if yes you will not face this kind of trouble on your part, but if no, and just recently created an account and make a deposit and then win a large profit seeking a withdrawal immediately for sure they will tag your account for a freeze status, we cannot deny this always happen, each gambling casino have a minimum wage after they deposit just read the terms and conditions too so if you made a deposit and win why not to play those funds you've been use at least a 1k usd, also if you submitted the KYC to them sure they will immediately take an action. @OP if you fix the problem you can now lock the thread in the lower left of the whole thread.

I was about to point out the same thing, since the thread starter have become inactive since the creation of the thread, and he hasn't engaged in the discussions going on in this thread I think it is high time we report the thread so that it could be locked, and I won't blame anyone who may have accidentally pumped the thread after it long time of inactivity but not too long though.

I believe that if the ops have reached stake support by now, his issue should have been resolved, but this may also likely be a false flag fuds intended thread since ops never come back again.

I would say that this is a common business practice among A-list casinos like stake, but at the same time it doesn't really justify the fact that you were inconvenienced by the lengthy KYC process you had to undergo, which is something that all stake users experience by the way, just at different points in our gambling journey. With that being said, I would've suggested you take these documents you took a picture of, and sent them to customer service so they could help you with the KYC process, personally never did this but at this point in time you're basically left with little options anyway, and then followed any form of instructions that they may put out for you. At the end of the day it's something that we all go through as gamblers for Stake, it just happens on random for some reason, and while it's not allowed, it's still at the same time within the law.

It's been more than a month since the OP started this discussion, and he hasn't engaged in the forum since then. Is it really necessary to resurrect a thread like this that has already concluded its course? There might not be much reason to bring it back up.

Ops should have known that, without KYC, a casino can decide to deny any withdrawal that is above $5,000 because according to the AML, the maximum withdrawal approvable to a none KYC account is $4,999 max anything exceeding this amount is expected to go through KYC.

All though some casinos may allow some players whose accounts appeared to be reputable and without any suspected abuse to withdraw amounts higher than the maximum no KYC limit, but that is in rare cases.

To my understanding of your post I find you to be very unfortunate and I hope you come out of your addiction before it cause you to make more mistakes in gambling, you should know that stake is a business and would do any including using strategies to get money from customers likewise customers try to win from the as well  automatically any bet a customer is staking on they're doing so against the bet owners and either party would likely win, however maybe you've gone against their policy and that's the only was they could punish you for doing so but if you had waited patiently and carry out the kyc process in a appropriate manner with a clear image of your document then yotu would had stood a good  chance of getting your money like you friend but instead you decide to place another bet, when you has an unsolved issue,forgetting that you would be able to withdraw the new bet even if had won anyways mistakes happen and you've learnt your lessons.

Casino has the right to review the withdrawal of any account if they want it. His money will still be intact on his balance if he didn’t wager it all and lose. The point here is he just to put the blame to the casino by locking his funds while he can recover it if he just wait for the process. Stake has a lot of high roller player and I’m sure they will post a complaint here once they experience same scenario like OP which is not the case here.

Stake withdrawal is instant even on higher amount than OP money. The OP account game history probably has some unusual activity for Stake security alerted.

The OP is already offline for almost 3 weeks. I guess he already accepted the loss.

It might be a trick used by the platforms to get many deposits as much as they can but they will only pay money to whoever deserves it which is legally acceptable but ethically not however we can't change the system how it used to be so the only choice is if we don't like it then choose the one which suits ours.

On the other hand, anyone can mistake even the big reputed casino too but OP spend all the money in just a day and now blaming the casino is not going to bring the money back or it's just the same kind of excuse used by the addicts to blame their mistakes on others.

They technically can take however long they want with their KYC process, and can provide results with whatever it is they might have received. Note that checking of KYC is still done in person so who knows, your KYC check might have just gone under a group of lazy asses so it was rejected. Simply adopt a try again attitude imo and resent your KYC documents, this time in a state where there's no way they'd have issues with, maybe scanning it instead of taking a photo.

But let's be real, let's not blame anything but ourselves for our losses. You could've opted to, well, idk NOT gamble? It doesn't matter really how your funds ended up staying in your casino account. It didn't ask you to gamble it, so it's no ones at fault here but you.

According to my understanding of your story, maybe that's really the intention and the stakes want you to reuse the money you won by playing on their platform. Since 6000$ is a large amount, that can be considered a bit of a lesson learned.
It's just sad that when it comes to casino withdrawal issues like that, especially the big amount in question is the length of the process that the casino platforms do before they approve you to withdraw, and there's nothing we can do about that because they hold our account and balance assets on their platform.

Casinos cannot really do that, gamblers in the market of cryptocurrencies are incredibly paranoid about anything which may cause their funds to be blocked on their accounts, so if a casino in a show of goodwill decided to not allow a gambler to make any bet with the amount they want to withdraw when their accounts are still been verified, you can be sure then they will complain about the casino trying to scam them.

As such it is better for casinos to simply let gamblers to do what they want with their coins during the verification process, and if this means a few people like the OP lose their coins then so be it.

Sometimes, it is not about on the topic of hiding your KYC documents. Most of the time, the KYC documents being asked by some gambling platforms and exchanges are too restrictive that it brings more harm than good.

For example, in our local exchange in order to reach a certain verification level, the staff asked for the ITR of my mother and my most recent bank deposits. In addition, they even asked for the details of all the transactions that I have used in multiple platforms.

Sure, I understand that KYC was implemented in order to enhance one's security and to follow the mandate of some laws but if it becomes too restrictive, it destroys its very purpose.

Even crypto exchange where I trade, (all of them that ive used), still allow customers to trade, buy, sell, coins while the customer is suspended from withdrawing due to one issue or the other, this is something I have personally experienced myself on not just one or two exchanges but on as many of them I've used and had minor to serious withdrawal issues.
So I do not see this practice as evil in any way, you simply was the one who decided to keep gambling amid your withdrawal issues, and unfortunately lost all your winnings.. So trying to now turn back and blame the casino for the result of your own decisions is rather not fair..

When the Casino asked you to pass kyc verification before you can withdraw, if you know you aren't ready to lose any part of that money, you should have abstained from gambling at that time and pursue the kyc verification till the end.

I have tried explaining this many times. Most here are betting $2 and/or are beyond help. Save your energy.

Its a trap it's not only at Stake I remember one story on one casino, the same incidence, and the same player experience, but there are other players who can control their urge to bet although they are allowed to bet, they must have known based on your bet history that you are a habitual bettor and you are likely going to bet under any circumstances and they are right.
The only solution for this is to shut yourself from betting or bet on other casinos with an allocated amount, every player will experience, and only on his level of control can he beat the casino's temptation.

Most comments here say do KYC before starting to play. I also do that and it's a smart way but some people still value to keep their personal information safe.
Also, if KYC is so important they should just make it mandatory before you are able to make your first deposit.

It is unfair to be able to deposit and not withdraw. It's basically the same as making an investment in Logan Paul's crypto zoo, you can invest but it's not a given you see your money ever again.  

KYC is general is understandable but this "level 4 verification" with proof of funds is just too much.
I played and was limited at countless FIAT sites in the past, at every site I went through full KYC and never in my life I have encountered a proof of funds requirement situation, not once. This just came recently with these crypto casinos ans sportsbooks and this development it not nice.

I for myself wouldn't know how to pass this level. My funds came from several places, some of them are hard to document as they were for example translation works that were paid basically in private, without a bill or whatever. As some guy in a scam accusation stated, he got funds from winning at a different site, then gambled with these funds at stake. They didn't accept this explanation, even though he sent screen shots. That's so strange and totally stupid actually.

They say it's to prevent money laundering, but this only happens after you win and/or you are in profit. If you lose the money they don't care where it came from and are happy to take it.

It looks like $6000 is some kind of trigger..... here is another example of someone that are going through the same thing, when they reached $6000 ===> https://bitcointalksearch.org/topic/impossible-kyc-requirements-stakecom-withholding-6000-usd-5457958

I do not think this is done deliberately, but we are dealing with humans here... and you might have been unlucky to have pissed off the wrong person that work with this. The money is gone now..... so whatever you do now, will be seen as you being butthurt over your losses, so I will write it off... and decide if I would continue gambling at a casino where they have treated you like that. 

Usually, when you lose the balance, you immediately receive a message that the account has been verified

You are way too naive. Do you really think that's the only reason why casinos do this sort of stuff? It's not that simple. They use these tactics to make the player use up his/her funds in order to avoid paying them later.

This particular tactic works quite often since many gamblers are impatient leading to them gambling away their funds and getting screwed in the process.

Its difficult reached until four level KYC in stake, I have account and blocked due not logic reason and see how difficult for passing KYC until level four and we need upload many document. Actually its not required when withdrawing fund need to KYC because Stake give us access deposit huge fund although account still not upload any ID document yet.  I don't know why many gambling site make us difficult position when withdrawing time but easy for deposit fund, not matter with new account create when depositing fund but faced difficult when withdrawing fund exactly above $1k.

For stake trouble, I think its not first problem because many user have made with their problem exactly withdrawing fund and account have been disable. I don't know what Stake respond exactly with some account get difficult when withdrawing their fund.

I'm not sure if a casino can also block the ability for a gambler to make bets when they lock an account because they failed KYC verification, but I also agree that it's not their issue if the gambler was able to gamble and he did that and lost everything instead of trying and completing their KYC verification first and then trying to withdraw again, the casino didn't ask OP to play or gamble more, but they did it themselves so it's their own mistake.

And it happens sometimes when a platform doesn't accept the documents of a player and asks for reiterations and it's a normal thing, a player needs to reconsider their submitted documents, check for errors and mistakes, and then resubmit them again or simply submit another document for it.

That's not the point. The point is that Stake deleted tickets. KYC was given. The player got desperate for money and was trying to get a loan. Stake knew what they were doing holding his money. They just had to wait for the player to start playing again no matter how long it took.

I have also done this,going through KYC Level 2 which is enough considering my wagering,deposits and withdrawals amount I don't need to go to Level 3 or 4 there but for people who play heavily and are like in high VIP levels they should very well be KYC verified Level 4 so there will not be any bureaucratic disputes between the casinos and the person as the casino would have all of the needed things for the person,like ID card,his real data from that,proof of address,utility bill and also source of funds which is the last requirement in Level 4 there.

It depends on the user but most users who play heavily in any casino should be very well KYC verified or if they don't then they will be forced to play little money and withdrawing up to 500-1000 dollars max without KYC depending on the casino.

3 months isn't to long? Should he wait 6 months 1 year or 2 years. It's amazing that people think 3 months is fine.

Being impatient is the trademark behavior of gambler. They will keep playing whenever they have a chance especially on that particular situation which he can’t withdraw his balance while he can play it more.

I’m sure OP check his balance frequently while its stuck on his account. Seeing bambling games while you have money available to gamble and stress at the same time since you can’t withdraw it will surely result on the OP fck situation.

Imagine if you hold on and did not play you could have withdrawn your money because Stake cannot hold on to your money for too long because your issue will eventually land in the scam section, this is not an isolated case I have seen this complaint on other casinos too, but some of them able to withdraw their funds even though they can still bet, for a gambler its very tempting to play while you're waiting for your KYC to get verified, but there will always consequence like what happened to you.
So next time if you get in the same situation not necessarily at Stake, control yourself from using the money that you cannot withdraw.

There are a few casinos which I will put at the very top when it comes to offering everything or almost everything a gambler may want, and stake is on that short list.

However the issue the OP faced is something many gamblers like him have faced before, after all the reasons why their documents were rejected seem to have been very clear, so they only needed to correct those issues, get verified and then make a withdrawal, however during that process they decided to gamble and they accepted the risk that they could lose their money, and now they have lost it they are mad this happened, so I do not see they have too much of a case against stake at all.

I have been playing at stake.com from past 5+ years. Withdrawn many amount without any hassle. Never prompted to verify my KYC details. To be honest stake is one of the best casino and sportsbook present in the market. I am sure other members will agree with me on this. Now I am not supporting completely to stake.com, but you also don’t have enough evidence to prove your words. They might suspect you with multi accounting, or underage, or money laundering, hence maybe asked you for KYC, if you didn’t break any rules, then definitely you might have got your funds back. Nevertheless politely ask the support team about what exactly happened with you, and I am sure they gonna explain it to you more patiently.

I imagine we can all sympathize with the OP as no one likes to lose their money especially when they thought they have finally obtained a big win, but there is little doubt they are the ones responsible for what happened.

The verification process casinos ask some of their gamblers to go through can be a time consuming process, and while the optimal case would be for this verification to last just a few hours, we know it can take several days before the casino gives the green light to our withdrawal, and in this case the OP had too much haste to get their money and this is what eventually cause them to get desperate and lose it all.

But that's the problem they don't take responsibility but start blaming casinos just because they can't hold themselves back from gambling inspite of all the issues going on.So the casino can block the account as they have mentioned in terms also but users would still argue about it without taking responsibility they are also responsible on their end.

I will try to focus on your question as all others already explained more than enough why stake right to act like this (presumable this is not fake). Actually what happened to you in this situation already happened to a lot of other gamblers too. I know that for example the European Union is currently drafting laws to protect European customers from this kind of situation but on the other side stake.com - for now - didn't do anything wrong. As others had summarized you would have had enough alternative options available.

No one forced you to gamble, we are not talking about a process which was delayed for months or anything like that, you were asked to confirm your identity and the documents you sent were simply not up to the standards stake wanted, and then according to your own testimony you gambled away your funds just 4 days after the KYC started.

You could have simply sent new pictures of your documents and get your withdrawal once stake verified your identity, but you simply choose to not wait until this happened.

You losing your entire winning is not to blame on stake; your loss is as a result of your lack of control over your gambling decision. Beside the games where it was as normal as it was before you detected that your account was suspended from making any withdrawals, the only time you should blame the Casiono for your loss is when they manipulate those games and you are sure yourself that what you predicted is what's right, but the result shows others wisdom. Since there was no such case, then you should take responsibility for your own loss as it was a result of your bad gambling habit, just as others have pointed it out.

So next time I will advise that if your account is being restricted in any casino out there, always try as much as possible to follow the due process regarding their requirements and wait patiently for the withdrawal to be enabled again in order for you not to allow what happened between you and Stake to repeat itself.

Firstly, I think you should  have a little recheck on the image link you posted because it doesn't seem clickeable else I would have helped you repost it for clarity.
This thing already happened over a year ago and man you should have let go and if It was truly of keen interest  to you then you would  have definitely  followed it up why coming now to talk down on someone's else's business and I'm sure you know that's not right.
I'm not a frequent  user of stake but one thing I love about them is the fact that they have an active customer  support who is always ready to assist their customers and your post already stated reasons to why your kyc was denied,  why didn't you go back to upload more better pictures of the documents  than just giving up then and showing up now

Or if someone don't want to undergo KYC then it is better to find a decentralized non-licensed casino but I am sure you won't be enjoying that decentralized platform because their games are very limited.  Please bear in mind that any centralized gambling platform registered to a certain government will eventually ask for KYC.  They had it on their TOS so I also think that if anyone of us plan to spend huge amount of money in playing in a casino, we must get verified first in order to avoid this kind of trouble.  And in addition, better avoid using VPN since it might trigger a flag that can give problem to the account when huge amount of money is won.

I think some reasons that people are layed back from going through KYC is if they feel they can bypass it or when it is not a strict law that everyone is used to like the US you mentioned.

If a jurisdiction has made regulation a law, that means every other casino opening up in that country mandates KYC and bettors will get that knowledge already before opening an account that they must give themselves to KYC as prerequisite then it should settle the whole up and down about issues with not allowed to withdraw funds because of lack of kyc verification.

^Exactly this

Get your KYC done beforehand. Otherwise you might find yourself in a tangled web of unjustified bureaucratic nonsense. The reason being quite simple: Even though most people mistake a complicated KYC process with malice from the side of the casino owners, the truth is that a long KYC process is because you tripped a lot of red flags like using a VPN, using a bot or just because you broke a rule from the terms and conditions. People really underestimate the terms and conditions and would rather not read through them because they can be quite long. But that laziness always has a price in the end.



 

I agree with you on that,  the big lesson there is that it is better and more easier to pass through KYC when it is not triggered but opted in by the player from the beginning,  this is why I always advise people to always perform at least level one KYC at the point of registration as long as you already trust the casino and want to play on the site.

Handing out KYC documents is not too much of a big deal,  if you don't have anything to hide like users in the US have been facing this level of restriction and verification demand since most casinos in that region are regulated.

It is a lesson for everyone to learn about KYC when it is requested that is why we need to make enquiry about a casino procedure for KYC and if we are not satisfied on it we can walk away and check the next door. It is not just about the amount to be withdrawn but to be sure we get the KYC verified before committing to stake. If for example KYC was already verified then when there is no release of fund, that becomes a pure red light for possible scam.

You had continued your betting activity instead of solving the KYC issue by resubmitting appropriate documents. What is the point of creating this thread after so long while Stake isn't holding any of your funds? Source of funds and proof of address verification is a bit complicated on each casino (at where it is required).

Anyway, I can still see my 254 weeks old conversations with Stake support team. And it looks like all of my old conversations with the live support agents are still available. Maybe they have deleted your conversations as you were inactive for a long time and didn't complete the KYC verification.

Despite the fact that some shady casino could make the KYC procedure so unbearable and unrealistic,  it is important for us to make sure we have all the available evidence to prove the injustice of those casinos and how we nail them in the end.

It is indeed unfair to the players to be subject to endless KYC processes and this mostly happens when the customer wants to either withdraw or deposit an amount higher than $5,000 gamble should be aware of that risk and try to make their transactions below that amount.

Mate, you should have provide with the the KYC requirements for stake to grant you access to your withdrawal but instead you took it for granted and decided not to stress yourself by using the funds to gamble back in stake. I don't know why gamblers are finding it difficult to provide their choice of casino with the required KYC but will want to gamble in the platform and they will deposit their funds into the casino. Remember that if your KYC is not provided,if provided when you win big you will be asked to provide it or the casino will deprive you from withdrawal. Casinos don't care if you deposit your funds without completing the KYC requirements because they know it is to their own benefit.

When we are staking with centralised exchange we have to know that KYC is important when they require it and even along the way the casino might still introduce it even if abinitio it was not required and this happens because it is centralized and we can do little or nothing about it. In this case when you were having this back and forth with stake, you continued trying your luck to win more but you admitted that you couldn't win because of your own fault. Now regarding to your ticket history, you said this issue was along time ago. So do you know if it was stated in their ToS that history might be deleted after a certain time? Or that it was deleted because you have stayed away longer. But it is given that KYC when requested should be fulfilled before further activities on the casino or exchange because you won't be allowed to withdraw your funds.

this is an old scam practice of the sites. endless verification for nervousness and playing the balance. countless have been cheated like this.
 

Op you made a very big mistake by staking again when you know that you have a case with the casino, you would have stopped staking with them until the issue was solved. You would have steer clear for anything betting in the stake.com site. Now how will people judge this case like this without evidences. If your tickets disappeared from the site, what about your conversations with the support team? Did they disappeared too? I cannot say you are 100% wrong but you have to present something to back up your accusation. And also as @Broadanbig said, you have to move this thread to this board https://bitcointalk.org/index.php?board=83.0 which is the appropriate place to lay your complain.

The casino is not to blame for anything, they asked you to do kyc and after you went through the kyc you could have withdrawn all the money, but you couldn't withdraw all the money because you're addicted to gambling and you gambled and lost everything. so now you're looking for things to hurt the casino because you blame the casino for your losses, you believe that if the casino had been quick to complete the kyc you would have taken everything out of the casino and with that you wouldn't lose all the money. but be honest with yourself, do you really think that if they had approved your quick kyc it would change a lot in relation to your money that was still in the casino? would you not play again?

thinking about what you would have done in the past is not the best way to solve your problem with gambling addiction, you need to focus on the present and the future, you have to think now if you can stay away from gambling or not, if you can't stay away from gambling so tell your family and seek help in the real world and stop gambling for years, prioritize healing from this serious illness that will destroy your life. the casino is not to blame for anything and the sooner you admit this the better you can help yourself

They are allowed to do that if they find you cheating or violating their rules but your account wasn't locked or banned from the platform. It was only your withdrawal that was put on hold pending KYC approval which is a different case. That's the reason why you're still able to place a bet.

You can dispute if they have an unreasonable KYC procedure but I doubt you can ask for reimbursement of what you laready lost.

Answering the main question, They are allowed to lock your account if they saw something suspicious on your gambling activity. You agree on this when you sign up and check the small box acknowledgin the terms of Stake. Also they didn’t confiscate your balance but just temporarily hold while the KYC verification is ongoing.

You will still have that money if you didn’t lose it by continuos gambling inside the casino. Stake has a vault feature, You should use that to keep safe your balance while waiting so that you will never see your balance frequently while you are accessing the casino.

You already admitted that you got addicted at that time, but you still put the blame on their system, and self-exclusion was an option as well.

They already mentioned the reasons why your verification got rejected. How many attempts have you made when you submitted the documents?

When I checked my older tickets, I still see most of them, but there's a big gap in the ticket dates (30w-88w) that was around last year, so mine probably got deleted as well.

Normally you would have so many users blame you for not being patient enough (including myself) but I believe that what has been done has already been done, if we should start pointing out faults or suggesting solutions it would be the same as beating a dead horse for not running fast in the last race he(the horse) took part in, in other words, it will be nothing but a waste of energy.

Now that this has happened I guess you now have the experience and should be able to move in the right direction. BTW, Op I think you should start to work on your addiction, you have seen what being addicted can result in, and also keep in my that this is just the tip of the ice what addiction is capable of. you can start by reducing your gambling activity, which could work magic if properly put to use.

Mate don't take this as an attack but just a friendly advise that before you place your first bet on a centralized casino,  you should first make sure to have pass through all the kyc process.

Unless you have not made up your mind to gamble at the casino if not,  KYC should be the first thing you should take care of because if you want to verify the account when it runs into trouble,  you may find it hard to pass through the verification process due to pressure to withdraw your winning.

I believe the resurgence of this topic is due to the recent issue about Stake asking for the same requirements. Your friend already told you that this verification procedure can only take less than a day which means the problem is on your side and nto Stake themselves. You are providing incomplete and low quality image that makes verification failed. Honestly, I will trust Stake on this matter because they process withdrawal amount that is greater on your requested balance. Singling you out will not gonna benefit them.

Also your loss is also your problem because you didn’t control yourself that time. All I can see on your issue is that you are upset that time that's why you are attributing all your mistakes to Stake because they hold your funds for KYC verification.

It is obvious  looking at the whole situation, and looking at your profile it makes one to ask series of questions but notwithstanding, your matter is still not clear as to what really transpired. As for me, I am just a concerned member of this platform making inquiries as to know the head way to profer  opinion as it is the normal norm here for members to do when it comes to situations of this nature. I mean no offence.

You make a good point, however, I've already told you that the tickets I was meant to provide was deleted for some reason.
And yes, I was looking for a loan but forgot to specify collateral, very irrelevant to bring up something such as that in a conversation like this.
Makes me question if you're hired from stake to mislead others? I'm not hired by anyone, I'll tell you that much  

OP at first this board I think is not the right place to make such post as I see this has to do with the reputation of the casino and moreover your complaints possibly lacks proof to back it up and this would make members here see you as a paid blackmailer on course to tarnish the image and reputation of the casino as they are presently and fully represented here and it would please you to know that they have a running signature campaign and has invested so much on it.

I would advise you to  pm their representative here if you feel you are not satisfied with the outcome of the judgement based on the last events as to know what really transpired and not to discourage members here to desist from doing anything with them not when you do not have proof at hand.

Nevertheless, I checked your profile and I saw something that bothers alot.

https://ibb.co/94xTPvQ

How do you explain this OP and coupled with this topic you have brought here for us to handle. Do you not think it is alarming?

This was approximately a year ago, and I would like to share a recap of what occurred.

In late June of last year, I had a fortunate sports betting experience and won around $6,000 in LTC (120 LTC). Following my win, I promptly requested a withdrawal, but unfortunately, it was denied. This surprised me since Stake is typically known for their quick withdrawal times. To understand the situation, I reached out to their support team for an update.

Upon inquiring about the denial, I was informed that this was a routine check and they requested me to undergo KYC verification up to level 4. Level 4 is the highest level of KYC, which involves providing a picture of my Passport/ID, a personal banknote to demonstrate proof of funds, and a bill to verify my residency. Initially, I found this request rather unusual and tried to obtain a valid reason as to why I was being singled out for verification when I simply wanted to withdraw my winnings. However, the support team was unhelpful, claiming they didn't know the reason or attempting to avoid the question by insisting on KYC verification.

After submitting the required documents, I received a notification stating that the documents I had provided were insufficient. They cited poor image quality, unclear details, and sometimes even failed to provide a reason, leading me to believe they were deliberately prolonging the withdrawal process.

Interestingly, despite the withdrawal issues, I discovered that I was still able to place bets on the platform. Unfortunately, like any other addict, I continued gambling until I lost all my winnings within four days. I attributed this to sheer bad luck, convincing myself that it was solely responsible for my losses.

However, I later spoke to a friend who underwent the same KYC procedure and learned that his verification process took less than a day, enabling him to withdraw his funds instantly.

Curiosity led me back to stake.com to review my betting history and investigate what had truly transpired. To my surprise, the tickets had disappeared, and when I questioned the support team about this, they attributed it to a platform issue, stating that neither party could access the tickets and that nothing could be done about it (refer to the images below).

1st image: [https://ibb.co/nmxBBG8]
2nd image: [https://ibb.co/1qSqgS2]

I don't wish to dwell on this matter any longer, but I would appreciate hearing your thoughts. Personally, I feel that this is a highly questionable practice, allowing users to continue gambling while demanding verification for withdrawals, and then conveniently erasing the tickets and evidence. It appears to be nothing short of shady and potentially predatory to me.