Topic: Impossible KYC Requirements - Stake.com - Withholding $6000 USD (Read 1471 times)

Quote from: mak013 on July 27, 2023, 03:05:46 AM

I think a video call would be the best way to further pass that long verification process. It's frustrating on Op's end knowing that he has gone through a lot of processes and they're still asking for more documents. A proof of billing, IDs and selfies would be enough to know that the customer is the rightful owner of the account.
I think to finish things off, Op has to do the last 3 months stamped bill to pass this and if they will still ask for more I think that would be really too much and beyond the real essence of KYC. We all know that they also want to secure their site from fraudsters yet it will also be unfair if Op has played responsibly and spent money to play on their site.

This should be okay and I think there's no other thing needed unless they request that video call to confirm the identity of OP, its really frustrating if the case is true and someone ask for more requirements eventhough he already provide all necessary needed on the whole Kyc Process. For the readers to get satisfied with the answer and they will not get only one sided answer better for casino representative to come on this thread and explain if case is true and why they ask that long Kyc process.

I don't really think that a representative will actually show up here and clear the things up because this is not a case where they refused to pay the gambler but they have asked for extra verification, though I believe that they shouldn't do this for an amount of just $6k which isn't that much, but they must have their reasons for doing that. Casinos that are reputable generally do these things and ask for extra verification only when they find something unusual.

If Stake's forum representative takes notice of the case and confirms about it first and then clear things out in this thread, that will make things clear from their side and the public would come to know that they are not doing something bad and they are just following their KYC rules and regulations.

Willowbitcoin

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Quote from: arwin100 on July 25, 2023, 06:58:56 PM

Quote from: arwin100 on July 25, 2023, 06:58:56 PM

OP why are you not providing the required documents for the to process your request, don't you know thst as long as you make use of a kyc casino, they will definitely request for your identity and some information about you, you're the one delaying yourself here i think because they cannot shift ground for you except you comply with them, giving me them just your electric bill or other required documents shouldn't be a difficult task to you, maybe next time you will learn not to use a kyc casino and choose the ones that don't request for such.

The OP gave all these bills, bank statements - everything the Stake support asked as i understand. If he tells us the truth - i don`t see any problems with KYC - he gave enough information for it. The moment i`m interested in is why @stunna doesn`t post here, he usually answer when someone has problems with the Stake.
PS. The easiest way to KYC in such situation - video call. In such verification the OP can show his ID and bills.

I think a video call would be the best way to further pass that long verification process. It's frustrating on Op's end knowing that he has gone through a lot of processes and they're still asking for more documents. A proof of billing, IDs and selfies would be enough to know that the customer is the rightful owner of the account.
I think to finish things off, Op has to do the last 3 months stamped bill to pass this and if they will still ask for more I think that would be really too much and beyond the real essence of KYC. We all know that they also want to secure their site from fraudsters yet it will also be unfair if Op has played responsibly and spent money to play on their site.

This should be okay and I think there's no other thing needed unless they request that video call to confirm the identity of OP, its really frustrating if the case is true and someone ask for more requirements eventhough he already provide all necessary needed on the whole Kyc Process. For the readers to get satisfied with the answer and they will not get only one sided answer better for casino representative to come on this thread and explain if case is true and why they ask that long Kyc process.

I was in such situation twice and both times all the problem with KYC were decided with videocall. The support wrote what data i had to prepare before the call. During the call they asked me to show my id, some bills, asked several easy questions about gambling. I spent about a week fighting with the support, until we decided to make video KYC. After this decision it took 2 days to the end of KYC.

Was this with stake? Happy to do a video call.

mak013

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Activity: 2338

Merit: 750

OP why are you not providing the required documents for the to process your request, don't you know thst as long as you make use of a kyc casino, they will definitely request for your identity and some information about you, you're the one delaying yourself here i think because they cannot shift ground for you except you comply with them, giving me them just your electric bill or other required documents shouldn't be a difficult task to you, maybe next time you will learn not to use a kyc casino and choose the ones that don't request for such.

The OP gave all these bills, bank statements - everything the Stake support asked as i understand. If he tells us the truth - i don`t see any problems with KYC - he gave enough information for it. The moment i`m interested in is why @stunna doesn`t post here, he usually answer when someone has problems with the Stake.
PS. The easiest way to KYC in such situation - video call. In such verification the OP can show his ID and bills.

I think a video call would be the best way to further pass that long verification process. It's frustrating on Op's end knowing that he has gone through a lot of processes and they're still asking for more documents. A proof of billing, IDs and selfies would be enough to know that the customer is the rightful owner of the account.
I think to finish things off, Op has to do the last 3 months stamped bill to pass this and if they will still ask for more I think that would be really too much and beyond the real essence of KYC. We all know that they also want to secure their site from fraudsters yet it will also be unfair if Op has played responsibly and spent money to play on their site.

This should be okay and I think there's no other thing needed unless they request that video call to confirm the identity of OP, its really frustrating if the case is true and someone ask for more requirements eventhough he already provide all necessary needed on the whole Kyc Process. For the readers to get satisfied with the answer and they will not get only one sided answer better for casino representative to come on this thread and explain if case is true and why they ask that long Kyc process.

I was in such situation twice and both times all the problem with KYC were decided with videocall. The support wrote what data i had to prepare before the call. During the call they asked me to show my id, some bills, asked several easy questions about gambling. I spent about a week fighting with the support, until we decided to make video KYC. After this decision it took 2 days to the end of KYC.

arwin100

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OP why are you not providing the required documents for the to process your request, don't you know thst as long as you make use of a kyc casino, they will definitely request for your identity and some information about you, you're the one delaying yourself here i think because they cannot shift ground for you except you comply with them, giving me them just your electric bill or other required documents shouldn't be a difficult task to you, maybe next time you will learn not to use a kyc casino and choose the ones that don't request for such.

The OP gave all these bills, bank statements - everything the Stake support asked as i understand. If he tells us the truth - i don`t see any problems with KYC - he gave enough information for it. The moment i`m interested in is why @stunna doesn`t post here, he usually answer when someone has problems with the Stake.
PS. The easiest way to KYC in such situation - video call. In such verification the OP can show his ID and bills.

I think a video call would be the best way to further pass that long verification process. It's frustrating on Op's end knowing that he has gone through a lot of processes and they're still asking for more documents. A proof of billing, IDs and selfies would be enough to know that the customer is the rightful owner of the account.
I think to finish things off, Op has to do the last 3 months stamped bill to pass this and if they will still ask for more I think that would be really too much and beyond the real essence of KYC. We all know that they also want to secure their site from fraudsters yet it will also be unfair if Op has played responsibly and spent money to play on their site.

This should be okay and I think there's no other thing needed unless they request that video call to confirm the identity of OP, its really frustrating if the case is true and someone ask for more requirements eventhough he already provide all necessary needed on the whole Kyc Process. For the readers to get satisfied with the answer and they will not get only one sided answer better for casino representative to come on this thread and explain if case is true and why they ask that long Kyc process.

Cling18

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Quote from: Willowbitcoin on July 25, 2023, 05:21:04 AM

OP why are you not providing the required documents for the to process your request, don't you know thst as long as you make use of a kyc casino, they will definitely request for your identity and some information about you, you're the one delaying yourself here i think because they cannot shift ground for you except you comply with them, giving me them just your electric bill or other required documents shouldn't be a difficult task to you, maybe next time you will learn not to use a kyc casino and choose the ones that don't request for such.

The OP gave all these bills, bank statements - everything the Stake support asked as i understand. If he tells us the truth - i don`t see any problems with KYC - he gave enough information for it. The moment i`m interested in is why @stunna doesn`t post here, he usually answer when someone has problems with the Stake.
PS. The easiest way to KYC in such situation - video call. In such verification the OP can show his ID and bills.

I think a video call would be the best way to further pass that long verification process. It's frustrating on Op's end knowing that he has gone through a lot of processes and they're still asking for more documents. A proof of billing, IDs and selfies would be enough to know that the customer is the rightful owner of the account.
I think to finish things off, Op has to do the last 3 months stamped bill to pass this and if they will still ask for more I think that would be really too much and beyond the real essence of KYC. We all know that they also want to secure their site from fraudsters yet it will also be unfair if Op has played responsibly and spent money to play on their site.

Fivestar4everMVP

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Update -

Still no word from stake reps.

Ive got two months worth of digital electronic invoices now. Will lodge next month when the third comes through.

This whole thing is so silly....

Well, the whole experience and wait must be very frustrating doubt, but like Cryptoheadlinenews said, you are the one holding your self and your funds hostage, I don't mean this in a rude way so please don't misinterpret me, stake rep already told you the kind of document they need to have your account pass the level 4 kyc requirement, which as we all have learned is your only ticket for you to be able to withdraw your funds, what other words are you expecting from them actually? submit what they asked you to submit and let it be that they did not answer you, then that will be a different thing to discuss altogether.

For now , all I can say is just wish you luck, and also remind you that casinos are ever ready to take your money if you give them the reason to, so have this in mind and do all you can to get what is required to get your funds back.

mak013

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