Now you just wait mate , you are not their only customer it usually takes time on website like that (that need your real informations etc ..)
"The only catch is that unverified accounts can deposit/withdraw a
limited amount of money before being forced to verify their accounts. Verification is done by
submitting documents that attest one’s identity and proof of address. Once this verification process is completed, users will again be able to fund their accounts by using one of the many payment methods available such as EgoPay, OKPay,
Payza,Perfect Money etc.; request withdraws through corresponding payment gateways, and most importantly – trade cryptocurrencies."
If you sent all what they you asked you for , then just chill and wait mate . they will answer you soon .