Is there something wrong with Tradehill? - page 2.

EuSouBitcoin

sr. member

Activity: 490

Merit: 251

I just got this edited message from TradeHill

"No worries, I have logged this for our programmers. The sent transaction is our SOP which moves the BTC inter-TradeHill to keep them from sitting on your static address. We'll get the X BTC credited correctly."

It's looking better. At least I'm getting good communication from TradeHill. Now all I need are some BTC

portron

member

Activity: 106

Merit: 10

Quote from: c0ffer on December 14, 2011, 12:27:03 PM

Still nothing in my account and no response to my email.

Huh

Me neither...

EuSouBitcoin

sr. member

Activity: 490

Merit: 251

I look in BlockExplorer and I see where my deposit was RECEIVED by my TradeHill bitcoin address. TradeHill then says new deposits are being processed properly now and they are working to fix the errant deposits. OK. I wait awhile. And I look in BlockExplorer again and I see something that concerns me. The total BTC that I deposited to my TradeHill bitcoin address has now been split into 2 amounts and SENT to 2 other addresses. I did not authorized these transfers. Can anybody think of a legitimate reason for me to see this in blockexplorer? I'm a bit worried.

65 Hours after I sent my BTC to be deposited into my TradeHill account, still nothing there. An update from TradeHill would be nice. Worried and waiting.

c0ffer

hero member

Activity: 672

Merit: 500

Gems:Crypto

Still nothing in my account and no response to my email.

Huh

zooko

newbie

Activity: 20

Merit: 0

There appears to still be a technical issue. When I click on Instant Buy, enter an amount, and click "Get Quote", it pops up an alert (with a delightfully scary red pattern) that says "Socket not connected

Sorry, our notification socket isn't connected yet. Try again in a few seconds!".

I've tried half-a-dozen times over the course of ten or so minutes -- always the same result.

Regards,

Zooko

Adam S (TradeHill)

newbie

Activity: 20

Merit: 0

Hi All,

Excuse me! When I said fixed, I meant the root cause of the issue has been fixed; mainly, an issue in the BTC deposit crediting function. All new BTC deposits are processing fine since this morning. However, we’ll need to review the depository status of some accounts that made deposits before this morning going back about 24-36 hours.

Of course, this caused a rush of emails. We’re working through the backlog tonight. As you can see, your bitcoins are at the addresses in BE so it’ll only be an issue of us reviewing and crediting accounts that sent coins during the malfunction.

We kindly ask for you to lend us patience as we are working through this diligently tonight.

Regards,
Adam

c0ffer

hero member

Activity: 672

Merit: 500

Gems:Crypto

Quote from: ?? on ??

Hi All,

It's working now and everything has been fixed.

If you still have any issues, please send an email to [email protected] and we'll sort it out for you.

Regards,
Adam

This does not appear to be the case at all.

I have also received no response to my email inquiry and my coins are still not in my account.

portron

member

Activity: 106

Merit: 10

Here too...

I sent two emails to the email support... including the blockexplorer showing a successful deposit... i really hope this gets resolved soon; so far no response from tradehill.

Littleshop

legendary

Activity: 1386

Merit: 1004

Quote from: c0ffer on December 13, 2011, 10:01:51 AM

Everything has not been fixed, I deposited yesterday and still no coins in my account, not even pending.

According to blockexplorer they were received without a problem, but there is no sign of them in my account.

Same problem here. Deposit made and not in my account. No response to multiple emails to Tradehill over the past two business days.

c0ffer

hero member

Activity: 672

Merit: 500

Gems:Crypto

Everything has not been fixed, I deposited yesterday and still no coins in my account, not even pending.

According to blockexplorer they were received without a problem, but there is no sign of them in my account.

unsquidly

member

Activity: 322

Merit: 10

I am not seeing any problems at all with my TradeHill account

zooko

newbie

Activity: 20

Merit: 0

Could you please tell me what happened? A post to your blog about what went wrong would go a long way to reassuring me that you're still engaged in maintaining the service.

Regards,

Zooko

RaggedMonk

sr. member

Activity: 308

Merit: 250

Quote from: Yankee (BitInstant) on December 12, 2011, 06:05:37 PM

EDIT: Looks like Port 80 was closed for a few hours after we applied some patches. The API an SSL ports were still up. Its all fixed now. Thanks for pointing it out!

It's working for me now, as well as through DFEOJM. Glad to help Cheesy

EuSouBitcoin

sr. member

Activity: 490

Merit: 251

I sent BTC to my TradeHill acount about 23 hours ago. The BTC have not yet been credited to my account.

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

Quote from: RaggedMonk on December 12, 2011, 05:53:42 PM

Similar thread here:
https://bitcointalksearch.org/topic/tradehill-not-showing-my-deposit-but-be-does-54380

bitinstant.com is still down for me and http://www.downforeveryoneorjustme.com/http://www.bitinstant.com/ . I don't have any firewall or content blocking.

I just tried it on different IP's.

Anyone else having this problem ?

EDIT: Looks like Port 80 was closed for a few hours after we applied some patches. The API an SSL ports were still up. Its all fixed now. Thanks for pointing it out!

Adam S (TradeHill)

newbie

Activity: 20

Merit: 0

Hi All,

We're experiencing an issue with BTC deposits and the API.

We're looking into it now and hope to an answer plus a fix to the problem ASAP.

Thanks again,

Adam

RaggedMonk

sr. member

Activity: 308

Merit: 250

Similar thread here:
https://bitcointalksearch.org/topic/tradehill-not-showing-my-deposit-but-be-does-54380

bitinstant.com is still down for me and http://www.downforeveryoneorjustme.com/http://www.bitinstant.com/ . I don't have any firewall or content blocking.

incraft3817

member

Activity: 87

Merit: 10

Sounds good. I hope you guys get this fixed and keep up the good work.

Yankee (BitInstant)

legendary

Activity: 1078

Merit: 1000

Charlie 'Van Bitcoin' Shrem

Quote from: RaggedMonk on December 12, 2011, 05:05:48 PM

Is BitInstant down? http://www.downforeveryoneorjustme.com/http://www.bitinstant.com/

If your service has an outage, does that prevent BTC deposits to tradehill? What about withdrawals?

Hey, no our site is working fine.

We have nothing to do with TradeHill's outages, the way it effects us currently is if someone tries to make a deposit into TradeHill at the moment it will be delayed by a few minutes as TradeHill's automated transfer system seems to be down.

Im speaking with Jered and Adam now, and they are all working to get this sorted ASAP. They will make a forum post soon!

RaggedMonk

sr. member

Activity: 308

Merit: 250

Is BitInstant down? http://www.downforeveryoneorjustme.com/http://www.bitinstant.com/

If your service has an outage, does that prevent BTC deposits to tradehill? What about withdrawals?

Topic: Is there something wrong with Tradehill? - page 2. (Read 4459 times)