I don't get why OP has to be on the defensive here (even after filtering out the sig spammers)
He's being pretty open and is not being aggressive or hostile in the slightest.
Claims that it HAS to be incompetent coding or 100% a bet issue on his end without proof backing it up seems kind of unprofessional from a support member.
Fwiw, I think PrimeDice is an A+ site and service, but honestly I expected a little more out of this.
Topic: Issue with Primedice (Read 2266 times)
Incompetent coding is the issue here. You cant blame PD for your own mistakes.
You are saying that, even without seeing the code. Very nice argument. I'm as open as I could, providing every evidence possible. From the other side it's nothing, except that it's "too hard to make a query in a huge DB", which is not true.Any news?
Nothing specific yet. I'll be dropping an email to Edward today. I never heard a problem like this and i think they can resolve it because primedice has a good reputation why dont you try to cantact the owner of the sites.. and i think more staffs here know about primedice.. maybe they can help you..
I will be contacting the owner (Edward) today. I haven't done that before for the reason explained below: escalation levels. I go from the bottom to the top, instead of reaching top management directly. They should've escalated that case themselves. However, they leave me no option either than do it myself. 
I never heard a problem like this and i think they can resolve it because primedice has a good reputation why dont you try to cantact the owner of the sites.. and i think more staffs here know about primedice.. maybe they can help you..
Incompetent coding is the issue here. You cant blame PD for your own mistakes.
Any news?
Hey,
I told you already and just sent you another email.
You need to email [email protected].
As far as i can see you lost that amount in a bet or series of bets. That is 100% sure.
Now i cant query db for your username and check in which bet or bets you lost it.
You say you kept logs of everything?
Where is your bet logs up to a point where you noticed 4btc missing? You should be able to see it there.
Its extremely hard and expensive to be able to query db with 10 billion bets stored in it.
I told you already and just sent you another email.
You need to email [email protected].
As far as i can see you lost that amount in a bet or series of bets. That is 100% sure.
Now i cant query db for your username and check in which bet or bets you lost it.
You say you kept logs of everything?
Where is your bet logs up to a point where you noticed 4btc missing? You should be able to see it there.
Its extremely hard and expensive to be able to query db with 10 billion bets stored in it.
This is starting to sound very much like bul...it. It is not hard nor expensive to be able to query db with 10 billion bets. DB's can work with trillions (yes trillions!) of rows in seconds. (https://blogs.technet.microsoft.com/dataplatforminsider/2008/10/06/sql-server-2008-performs-1-trillion-row-query-in-seconds-at-bi-conference/).
I really hope to get your money back because this is ridiculous.
Hey,
I told you already and just sent you another email.
You need to email [email protected].
As far as i can see you lost that amount in a bet or series of bets. That is 100% sure.
Now i cant query db for your username and check in which bet or bets you lost it.
You say you kept logs of everything?
Where is your bet logs up to a point where you noticed 4btc missing? You should be able to see it there.
Its extremely hard and expensive to be able to query db with 10 billion bets stored in it.
What do you mean by "where is your bet logs"? It's the last part of the logs for the period of time, when the 4 BTC were lost. By the way, it's not an expensive operation to query the DB, like you are trying to show it there, since it's just a simple query and it will be executed pretty fast even on such a big data set. It should look something like that: SELECT * FROM Bets WHERE username='john1980'; Or you can even narrow down the search by limiting the request to specific date range. So, this request will be executed in a matter of seconds. I've dealt with big data. Don't try to mislead the people here, who may not be well aware of the technical details.I told you already and just sent you another email.
You need to email [email protected].
As far as i can see you lost that amount in a bet or series of bets. That is 100% sure.
Now i cant query db for your username and check in which bet or bets you lost it.
You say you kept logs of everything?
Where is your bet logs up to a point where you noticed 4btc missing? You should be able to see it there.
Its extremely hard and expensive to be able to query db with 10 billion bets stored in it.
And the last question: why can't you escalate that yourself, like a support staff? If you cannot solve the problem - escalate. It's a rule of a thumb in any respectable company. Your answer that I've lost that money and it's not a technical issue or mistake is having less proofs and just a guess. My point is based on the logs and other data that I have and presented in that topic.
Hey,
I told you already and just sent you another email.
You need to email [email protected].
As far as i can see you lost that amount in a bet or series of bets. That is 100% sure.
Now i cant query db for your username and check in which bet or bets you lost it.
You say you kept logs of everything?
Where is your bet logs up to a point where you noticed 4btc missing? You should be able to see it there.
Its extremely hard and expensive to be able to query db with 10 billion bets stored in it.
I told you already and just sent you another email.
You need to email [email protected].
As far as i can see you lost that amount in a bet or series of bets. That is 100% sure.
Now i cant query db for your username and check in which bet or bets you lost it.
You say you kept logs of everything?
Where is your bet logs up to a point where you noticed 4btc missing? You should be able to see it there.
Its extremely hard and expensive to be able to query db with 10 billion bets stored in it.
How did you lose 950 BTC with a balance of 4 BTC?
It was already explained earlier in the topic that 928 is not a BTC, but USD, converted using the specific conversion rate. Total balance is displayed in BTC and Total earnings are in USD, with conversion rate of 231 USD per BTC.
How did you lose 950 BTC with a balance of 4 BTC?
Hey guys. Another week has passed and I still have no answer from PrimeDice. What would you recommend for me to do? I've a bit frustrated after almost 2 month of waiting, without even knowing that my case is being investigated.
I'm going to have to say that you might need to contact dooglus. He's the founder I think, he should be able to help you.
Hey guys. Another week has passed and I still have no answer from PrimeDice. What would you recommend for me to do? I've a bit frustrated after almost 2 month of waiting, without even knowing that my case is being investigated.
If this is a technical error on primedice, usually they get on this..
So I dont know.. in this situation because its not the players job to log all their bet`s each time. So requesting that shouldnt be too hard.. unless you caught them at a bad time when they need oversee other important matters and forgot about it within that 1 month time frame.
So I dont know.. in this situation because its not the players job to log all their bet`s each time. So requesting that shouldnt be too hard.. unless you caught them at a bad time when they need oversee other important matters and forgot about it within that 1 month time frame.
If they forget, the trick is to keep asking. Don't ask too much as you can be seen as annoying and that may make them not solve your problem, but the occasional nudge for a reminder is necessary IMO. Primedice is a really busy site, and they have many users, so requests can get lost.
If this is a technical error on primedice, usually they get on this..
So I dont know.. in this situation because its not the players job to log all their bet`s each time. So requesting that shouldnt be too hard.. unless you caught them at a bad time when they need oversee other important matters and forgot about it within that 1 month time frame.
So I dont know.. in this situation because its not the players job to log all their bet`s each time. So requesting that shouldnt be too hard.. unless you caught them at a bad time when they need oversee other important matters and forgot about it within that 1 month time frame.
I'd say give it a little more time, but keep gently pushing for a response. You have a right to want your bitcoins back, after all.
As you may have noticed, I was extremely calm during the initial contact with support. However, I think that more than a month is totally enough to query some values from the database (no matter how huge it is) and to prepare some sort of answer. It just requires a will to do so. From what I see, this will is lacking for whatever reason, pushing me into thinking that "something went wrong" on their side.
Thank you for your support. This is exactly the same silence that I received after my attempts to get an answer from them via email. Also, it's a week passed since I've dropped him a PM. At least, I hope they would not forge the database somehow. This is my main concern at the moment.
As much as this is abnormal, I would say that there isn't much of a concern of Primedice faking anything to disprove you. They're a huge gambling site that has a ton of reputation, both on the forum and on the web, and it wouldn't make sense to ruin it for an amount that is probably on the small side (compared to the size of their business).
I'd say give it a little more time, but keep gently pushing for a response. You have a right to want your bitcoins back, after all.
Thank you for your support. This is exactly the same silence that I received after my attempts to get an answer from them via email. Also, it's a week passed since I've dropped him a PM. At least, I hope they would not forge the database somehow. This is my main concern at the moment.
It is very strange the silence from Primedice. Regarding the fact that Stuna has replied to this thread and thei are unable to come with an unswer until now shure loocks like something very wrong had happend.
I hope you get your money back, or at least get an explenation of what happend.
I'm watching this thread to see how Primedice manage the situation.
I hope you get your money back, or at least get an explenation of what happend.
I'm watching this thread to see how Primedice manage the situation.
Strange story I bet there is an explanation for this and hope they will sort it out for you. Stunna answered fast so the right person already is busy with this case.
Having said that i don't know why PD support won't discuss this, they have something to hide ? Interesting....
Try reading through one page of the thread. Here's a snippet from Stunna, PD (co-)owner-snip-
Well i'm not so sure what is going on here but your screenshot looks really odd. -928btc ?? what ?? Maybe i just don't understand how it works but i feel you not explaining enough. Having said that i don't know why PD support won't discuss this, they have something to hide ? Interesting....
Maybe if you read the thread instead of spamming for fucking yobit you would know that that represents USD Jump to: