Topic: Jackbit.com casino holding my funds and refuse to provide the reason (RESOLVED) (Read 572 times)

For future reference, when making threads like this, if the issue is solved you might edit your title and lock the thread to avoid spammers from posting in it for no reason. Also to keep the negative publicity off the casino.

Would be good to update your first post and just mention that it was resolved.

Yep everything is all fixed now!

Public exposure helps a lot in prioritizing your case, so you did good there. The money is on your account now and everything is cool?

They advertise themselves as a ''no KYC'' casino. So I filled in all the details (name, address, etc.) when I signed up but didn't send any KYC right away as there is not even a place on the website to send KYC documents. I had to withdraw after winning a few hundreds simply because I was getting manually rejected on every single bet I was trying to place, even bets below 10$.

They then triggered this "investigation'' when I tried to withdraw and about 2 weeks in they asked for KYC (after I made this thread here).

I'm not entirely sure this is what happened here. From what I can tell, the user didn't had their details filled in and probably triggered a KYC matrix during its first withdrawal. If you register just with a nickname on a regulated casino you'll always be triggered on the first withdrawal. We don't know the full story here. Look what they wrote:


So I'm 100% sure that we don't know exactly what happened, OP could maybe point out the exact process which happened, but from what I can tell (and I'm purely guessing here) is that he registered, didn't fill out his details properly, deposited $500 which was the first flag, won, and then immediately cashed out. Since this is a common abuser scheme he got flagged, and maybe he got flagged with 100 other users, so the ticket was pending. Once he reported it here, the ticket got bumped. He then filled out his details and withdrew his winnings.

This is my guess because it happens more than you think, but I would be happy if OP tells the full story.


From my own experience I can tell you that no one wants to build their reputation on broken deals, a licensed and regulated casino pays out the winnings regularly if they are within the payout limits. If it's above the payout limit (e.g. $30.000 or something, depending on their TOS) then they pay it out on a monthly basis. The thing is, payouts don't happen that often (the house mostly wins) but when they do, it's in an operators best interest to pay it out. If you don't do it, 1 year from now you can close down the business since you'll be losing the license, the game providers and payment providers.

One user before me mentioned how he reported them to AskGamblers, and this is what happens often. If you create issues for the users, they complain to your business partners, and if the business partners see that you're a scam, no one will want to offer their services to you, so basically you can lock up the operation.

Because of that, it's in everyone's best interest to pay out the winnings *if* everything is legal and within the TOS.

But that aside, I do encourage everyone to report scammy operator behavior, and I do agree that six months is too much for the investigation. Usually this can be done within 60 days without any issues if there's enough man power in the team, but if it's a new casino with just a handful of people, then it might take a month longer, but six is too much.

 

Just wondering if "investigation will be 6 months" is the default answer for any case of suspension or is it on a case by case basis initial investigation? Tbh, this kind of verdict would only encourage users to make public accusations on the fly instead of solving them quietly.

Each digit of the month represents 30 days of tedious waiting for the average guy.

The problem on this kind of terms was sometimes casino is using it to get more time to find a violation on the account in case they see that the account keeps winning. Like what happened to his case which casino just process his withdrawal because there’s nothing to find on his case rather than his betting history that keeps on winning.

Does casino typically flag a user account if they saw them that always win and bet on sports that is not popular?

Most casinos are going to limit bettors in small market games. Not sure why casinos even offer them if it's just going to be a problem for them in the long run. Rather see casinos concentrate on bigger markets and limit players less.

Yeah, according to him, he was allowed all the amount he had in the account ($937.15 in total). The $437.15 was just profit.

I agree with you, if they blocked him, let him just look for much better alternatives that are not too restrictive even when small profits are won provided his way of gambling is not manipulative or against the terms of service.

So are you trying to say you have finally been paid your total sum of $937 in full by Jackbit casino that was held pending?


It's actually not a big deal, because we have got lots of other reputable casinos here present on the forum you can try which offers same game features such as what they had on Jackbit. Because it's better walking away than having your funds frozen the second time.
E.g
1. Trustdice
2. Stake
3. Dualbit
4. Roobet
5. Rollbit

I don't think it has to do with the amount you won at all, but the way you bet. The markets you choose to bet on and the way you are betting is not welcome. Your activity was halted on the other site as well.

Maybe sites should remove the small markets and avoid having to deal with this. Maybe you should bet on larger markets.

I would like to step in a bit.

I never played on Jackbit.com and do not represent them, but what I do know is that they have full right to flag your account and investigate the situation for as long as it takes them to get to a conclusion.

Yes, usually that conclusion can be made within 30 days if you're a regular case (e.g. you triggered the abuser matrix, the KYC matrix or just raised a few red flags in general), but in case it's an acute situation, where a political person or money laundering is involved, then it can take longer than 30 days, depending on the amount of ping pongs and legal teams involved. This is why they most probably set 6 months in their terms of use. That's not an industry standard practice, but they have the full right to form it that way.

I'm not saying that they couldn't have handled the situation better, I'm just trying to shed some light on the situation since I'm also within the industry. At the end of the day I'm happy for you that you got the money withdrawn.

 

Final update :

Withdraw processed today finally but at the same time they fully blocked my account, it says ''user blocked'' when I try to log in. Shameful that these small casinos will block your account after a mere 400$ in profit and it takes 3 weeks + a few messages on this forum to get the withdraw sorted out.

I hope everything gets sorted and works out in the positive way. I personally wasn't really happy with the idea that they were going to carry out an investigation that would take several months without even giving you the reason the investigation is taking place.

One wonders if a casino "investigates" someone for half a year, consequently locking up their funds for that long and later find out that the person is innocent. Do they even think about compensating the customers for time wasted and inconveniences caused?

Just sent my verification documents now. Will update accordingly once everything is settled for sure.

Thanks to "Jackbit casino" for this current update, because with this now "O.P" has chance of getting his fund as soon as possible. So I will love O.P to go do as already suggested by Jactbit casino representative here on the forum and give us update immediately he/she has received his/her total fund of $937 paid in full. Because moreover, I know how painful it could be knowing you have money and yet can't have access to your fund.

Hello again,
As I got informed Jackbit team has requested verification and after that you will get your funds right away
Thank you

Update :

After talking to the jackbit representative on here, I asked jackbit livechat for an update and was told this :

Support agent 04:32 PM
From what I can see, your case has been pushed forward.
Support agent 04:33 PM
It has been sent to the relevant department and when the case is solved you will receive an answer.


So basically the exact same response I was getting even before asking for help here. Been 2 weeks now with no proper explanation for the investigation...

Legally they have save themselves as no one can claim anything against this casino until six months have passed by and no conclusion is given by the casino. Due to this clause in their term of service, they not only buy the time and also think that by the end of 6 months, the intensity of the claimer will be less and/or he may not be there to get this withdrawal.

I would say that before depositing at any casino, we should clearly read their terms of services so that we are not stuck in an unfortunate situation.