Topic: Jetwin casino is stealing over 30,000 dollars in winnings from me (Read 630 times)

OP has laid down all the evidence he have against the accusation but Jetwin does not respond yet.

People in this thread https://bitcointalksearch.org/topic/jetwin-sports-casino-1-for-in-play-betting-355484 should be aware about the scam accusation, tagging OP might be a good start since there was no response, maybe OP didn't know about this thread as the account was not so active anymore.

Yes I am sure I'm talking to the right jetwin support email because its the same email that sent me the 1500 loyalty points when they messed up on one of my deposits so I know it's the same email as the actual jetwi n casino I have received no response the deadline has come and gone and my account is still open with $25000 still on hold these people stole from me and I'm just broken-hearted about it I want them off the Internet I want my winnings I don't know what to do

Yeah then this is 99% scam website.
Sorry OP hope you find a way to recover

Yeah seems the address he's receiving the emails from is the same one from their website. 

OP stupid question but are you sure u are talking to the correct jetwin support email ?
Its very weird they are giving you 1 day deadline

Jetwin deserves a flag for warning on potential user from them. I will be giving them chance until Monday to explain there side. Until now, They still ignore my email about this subject matter and based on OP screenshot, They clearly doing some exit scam by extorting him before they release the fund. Its so sad that many casino are starting to turn into scam during this pandemic.

I hope OP can recover on her loss. 

Thanks for your constructive commentary, Mr. Sock.

OP specifically requested recommendations for casinos several times.

I don't see the problem with people recommending casinos in this instance even if they are wearing their sig.

it is funny how people instead help the poor guy adverse their signature campaigns in scam section.
this dude were scammed and you use that to advertise your stupid signature campaign ?
poor soul

Bitvest and 777COIN have zero complaints and has an ongoing signature campaign for over a year now they are on eof the old and trusted gambling site now if you have been in Bitcointalk you will be aware of this because many members are wearing Bitvest and 777Coin signature code.

He asked you for your login information?

This person definitely doesn't work for Jetwin.

If they did, why would they ask for login information -- of course they would already have it.

After reading through various complaints on the internet, it doesn't look good. But still, just wait to see what happens on Monday.

Even though the email screenshot you gave us sure makes it look like it came from the official Jetwin support email, there's a chance it might not have.

Everything is correct. Conduct correspondence only where you can really be sure that you are conducting it with Jetwin's representatives.
If they decide not to pay you money, their reputation will be tarnished. In this case, it will be important that as many people as possible find out about this, I am sure they realize this and will not do stupid things.

you can always gamble on stake.com, pretty popular site and I'm sure they won't scam you. sorry to hear about what happened to you, I wish you a happy birthday.


I'm not affiliated with them, just know them because they are really popular, you can google them before you deposit anything or ask around.

This is by far the worst birthday of my life. the telegram guy tried to extort me said he would buy my debt with the casino for $15,000 if I just let him into my account I told him he was smoking crack and I took insult to the thought that I would do that he's got to think I'm a dumbass I mean I know I'm a dumbass in a lot of ways but man that's just an insult for him to think I would ever give him my login information. I've had the worst birthday of my life. Somebody somewhere said there's only one way to go from the bottom or some shit like that. can anybody suggest a casino that I can play at thats anything like jetwin just minus the scamming fraudulent should heads running the place? I got a hundred bucks and I'd like to gamble on my birthday lol and that allows us players

Glad that you opened a thread about Jetwin here, the telegram could be a trap, if you decide to talk via telegram be sure you will not give in if they want you to deposit again, scammers are heartless they will try to scam you many times until you figure out hat they are indeed scammers, if you cannot get your money out it's the end of their business anyway, the money is quite big to be ignored.

When you call the u.s. number it goes to some Google Voice thing talking about privacy Guardian it is not jetwin I'd even left a message it's not real somebody contacted or did some research for me and found out that they are in karako or something and are not subject to any American laws

They are in curacao or some far away land I am in america I cant do shit and they know it half of 30000 Is better than nothing

I just received this email from jetwin
Latest jetwin  email and my response https://imgur.com/a/1CcF8hr

From what I see they have an U.S based address  and a phone number , first you should try calling that U.S number , and second you should really consider reporting them to the authorities , there is 0 reason for you to give them half the winnings , and they most likely won't do it as they can simply keep  the 30 k $ .  So your best option in this case would be to contact the authorities and report them , aswell as that telegram manager for extortion.

Yeah I remembered from my wickr account that you can make a whole conversation disappear if you want so I made sure that I screenshotted everything as it was being said I think I missed a bunch of them at the end because it was just talking shit but yeah I'm trying to reason with them and offer them half the winnings if they just cash it out but I've gotten no response

So I contacted their guy on telegram , and unfortunately didn't get a chance to screen shot the coversation , because the guy deleted everything fast , he indeed is part of the jetwin team , and pretty much it went like this :    Hi are you seriously gona ignore  this situation ( sent link to this  thread) ,   he tells me everyone can make a public accusation  , that it's fake , I said fine but the guy literally has the chat conversation with you were you ask him to send to you 2000 $ to process his withdrawals  ,   then he proceeds to calling me a stupid child , that he makes more money , pays more taxes than I ever did ,  he suggests me I find a job , and pretty much that I should fuck off.


So yeah , pretty sure that Jetwin , and their manager are scamming you .

I believe this is the telegram account that there support mention in the email and the OP is chatting the correct TG account. How come that Jetwin don't have live support. LOL


The email shows that it was sent by the official support email declared on the website. The way the TG account extort OP is a criminal offense tho.  Jetwin is acting very shady. There bitcointalk account was offline since June 24. I believe somethings wrong with them.

I think jetwin casino has gone totally rogue because the same email that sent me to the telegram guy also comped me 1500 loyalty points when they messed up on a couple of my deposits. I know I won't win 25000 dollars at every casino I just want to know which casinos will not steal my winnings that Americans can play at

Scammers will not compromised if they scam you they are going to scam you totally, I'm sorry to tell you that you have lost your money and there's no way of getting back your money but this thread is going to be a big warning to do your own research when choosing a platform to play.
I hate to say it but you need to move on if there's no way to get your money back.

I dunno. Its weird that someone from the casino would redirect her to Telegram. Potentially she received a spoofed email that only looks like it actually came from Jetwin. The way the person is talking on Telegram makes it seem like some lowlife scammer and not an official representative of any company; certainly not one that has been in business since 2013.

A big giveaway that its a scam Telegram account is the way that they spell the casino name. Casinos never misspell their own names:



Notice their name is Jet Win and not "Jetwin," which is the actual spelling of the casino name. Likely somebody just saw this thread with her email address in it and sent her an email trying to trick her into sending them BTC on Telegram.


Well, its Saturday. I would give them until Monday evening to get back to you. Try not to be too coarse with them -- that's not going to help your situation. Just keep in contact with them and hold out hope that your situation might still get resolved.

As far as other casinos go, I have to be honest with you: you really struck a once-in-a-lifetime win here and the chances that you will see these winnings on slots ever again are pretty small. There are other decent casinos out there but if I were you I would hold off on sending any more money to them until you know for sure the outcome of this scenario. You opened this thread 3 days ago -- the issue could take up to a week to actually resolve.

Let us know what else you hear back from the official Jetwin people via email.

BTW: if you get any other fishy emails with the company supposedly asking for your password or something, definitely ignore them.

I've posted on twitter and trust pilot facebook every casino review website I can find I give up there is nothing that will get my money from them.... they are just gonna keep it and keep on taking from anyone who wins over 5000.

Does anyone know of a site that an American go to that has the same games and isnt out to steal from there players?

Ps I even offered to split the win with them and got no response as of yet

That telegram name was given to him by the Jetwin support , so that's really strange ,  they could be actually trying to scam him.



Also OP , think it's time you go with your story on twitter , reddit , and other possible places you can to gain their attention , something is really fishy with this whole situation.

Thank you I appreciate the merit. Do you or anyone else know of a reputable slot casino site that is allowed for us players or know of any way I can get on any site like jetwin.... I am literally more upset that  I can't play there any more

Whoever you're talking with in Telegram is definitely a scammer. Glad you didn't pay them anything. I don't really understand how you got their Telegram name, but there's no way they actually work for the casino.

Just keep at it with contacting their main email support and try not to blow up at them. Although I can understand that it must be aggravating and I would be pissed off too.

Wish you good luck with getting your funds.

If you don't get them we will show you how to open a flag on the account that started their main thread. While there's only a slight chance it will increase your chances of getting your funds back, it will serve to warn others about what happened and make people that find them through this forum think twice before depositing there.

ps: I sent you a merit so after your account reaches 30 Activity you can post images.

Proof of jetwin theft https://imgur.com/a/ao8hdQ9

I posted more than just the 1 screen shot there is alot in this imgur I wish I would have thought about imgur before u paid .0027 for a copper membership lol. I am a little embarrased at the way I spoke to them when I demanded loyalty points for the deposit issues I was having but they made those issues right and credited my account with the loyalty points . I dont want to discredit this casino I love jetwin I'm more upset that I have to find other casinos to play at. I just want what is rightfully mine and I will continue to play there if they make this right

Can you provide that actual screenshot? You just copy & paste the message. We need the screenshot to verify that it was really for Jetwin official account. You can upload picture on imgur.com/upload then copy&paste the link here so that will be viewable. The way they handle customer query is a bit not professional. They should only contact you through official account that declared on there website and not through redirecting to random telegram account.

EDIT: I already notify there support to explain the issue here.

Look at my screenshots on Twitter jetwin support gave me that telegram it's the same email that I use when they gave me 1,500 extra loyalty points for a mess up on one of my deposit it's the same people they have decided to straight up steal my money 2 times they giving me that Telegram notice they are not going to give me my money it has been a week almost since I did my first withdrawal they're not going to give it to me

I'm not accusing you for cheating. What I'm is if there's nothing wrong then wait for them to verify your game result. And also are you sure that it is the Jetwin support you are talking about in telegram? It seems that they have no official telegram listed on there website and the only way to contact was through this email: [email protected]?

Who give that telegram account?

I Assure you sir I am not cheating I barely even know how to open a Twitter account or used Instagram I don't know much about computers and I'm not faking it I mean I'm kind of offended by the implication I won the money fair and square I can show you screenshots of the big wins the all the Wilds on Arabian Tales I mean I can show you a lot of the winning it was the most exciting day of my life I broke it back down into 5 $5,000 payments so that it would be easier for them I'm just going to leave it at that and hope for the best but I'm not trying to gain support I'm trying to figure out what I can do and what casinos I can play at that won't do this to me I'm in America and I love to gamble but it's really difficult does anyone out there know of a casino that won't fuck me over. I've just about given up hope the jetwin casino is ever going to pay me and what sucks more than not paying me it's a fact that I can't play there anymore I mean I can I can still go into my account and play but what's the point if you're not going to cash me out and that was my favorite casino I'm almost in tears just because I can't play there anymore

If this was in there T&C before you then your only option to wait for them to verify the result of your game. Usually casino hold funds if there is some error in there system that result on a big winnings. 30,000 is not that big amount, I play more than that in a casino and I can freely cash in and out without a problem. Simply if OP didn't cheat or encounter any glitch on the game then he will surely get his winnings.

Many cheaters are using forum scam accusation board just to gain support here and pressure casino to pay them or else there reputation will be tainted. I really wish the Jetwin representative will step up here and explain everything.

With that desperate message, you give room to more scammers take advantage of you.
I don't think anyone can help your case but the casino itself, but that's just my two cents.

What can I do jetwin support keeps sending me to the same telegram guy. Do I break it back down into smaller  withdrawals how do I get my money? Is there a way to take there site down so that this doesnt happen again. I am so upset I have spent thousands of dollars worth them. I love slot machines it's basically the only thing I do in my free time and everywhere been I go I get robbed and any where else is restricted in America. I am ready to give up

I canceled the withdrawal and re withdrew 25000 even and then I got an email from jetwin support telling me to contact Michael jet on telegram again the guy that cussed me out and told me I would never get my money I will copy and paste to email


Dear client,

Your balance will remain held.
After checking your account, your account is under hold based on 5.1 and 5.2 rules from our Terms and Conditions.
Feel free to contact our manager to fix your issue.
Your balance will be hold until we have confirmation from the technical team.
Please, kindly contact our manager.
Telegram: MichaelJET

Kind regards,
Mike
The JETWIN Team

 I will post a screenshot of the email on my Twitter account and my Facebook I don't know what to do this is not fair I've got any kyc details they need I barely won the money and I put cash on the account I did not cheat and they are straight up stealing from me

Can we see the image from responded the casino? share on this main thread.

Reading their T&C, I don't really like this part:
When someone winning a big money and withdrawal with a huge fund, they can be canceled and used this reason to make a delay of your withdrawal transaction. Also, based on their statement T&C they will check the result again? WTF, In this statement so they did not believe the system they make for the game result.

A casino holding or make a delay transaction when someone winning a big money not really new, the problem its which casino you re used. If you using a reputable or good casino this kind of problem can be solved with the help of forum. But for this problem, everyone not really aware about the casino and they not making any statement at all outside their website like this forum.

This will be hard to solved, also could be you can't really withdrawal the money from them.

No they never locked my account I can still go in and play on it but when I won 4000 back in may I ask them about all this and they said they never do kyc things so I do have documentation to show that I am who I am I don't have a passport I have my ID I have my birth certificate I have my lease agreement but I do not have a passport and they haven't formally asked me for a kyc stuff they sent me to the telegram guy who proceeded to cuss me out he asked for kyc but the actual jetwin Casino did not

Just read a whole thread and action from @OP, here what's my thought about the @OP action:

• Did they give you an explanation of the reason why they locked or cancel the withdrawal activity of your account?
• Can you doing KYC first on the website provide all your document about ID/PASSPORT, then other supported document for your KYC to see the next things after the KYC
• Always contacted them via email first, do not chat via other resources.
• You can't tipe they money to cash out your money, the business not work like that's (Did you thing, the real live casino will let you withdrawal if you win and tips them but you are using stealing money from one of the victim casinos?)
• Never trust anybody who offering you can solve this problem by transferring some money, could be a scam attempt.
• Try not to push and yelling to them first, cause its not solved anything.

Try follow their procedure not making your own procedure, upload the data on the website provide what's they need.

I have no problem doing kyc but that's not what the people from the email are asking me that's just what the guy from the telegram is asking me I don't really know much about any of this but I will post the email pictures and the other that I have from jetwin and my name is kristyn keese. It's taking me forever to post it on Twitter because it will only let me do 4 pictures at a time. So it might be easier to find me on Facebook and get my post off of there I'll add everything I have all the evidence I have in one Facebook post my email for my facebook [email protected] give me a minute to pull all the pictures together and post them there

This might be easier for the one who's verifying. This is all screenshots came from the twiiter account that OP provide. It would be better if we can have the username of the one your talking, It might be an imposter trying to get money from you.

KYC might be your only option if you are desperate as you said in your conversation.

Finding your telegram messages and checking twitter account is nothing @AlexSimion is already give you details answer please wait with patience as they will verify from game provider hopefully they will issue your funds sadly no one from jetwin available for any reply or update here on this forum so wait and watch for next few days its better for you.

I don't know what I'm doing wrong but this is my Twitter thing that I copy and pasted I can't afford to buy the copper membership so I can't post pictures but they're real and if you go to the following spot your  See them I think

Kristyn Keese
@KeeseKristyn
Just a girl trying to make it
Joined July 2020
1 Following
0 Followers

There's nothing to see in your twitter as a proof.


You can follow this and upload the proofs here. It's really important since it is a scam accusation.
https://bitcointalksearch.org/topic/guide-how-to-add-image-on-bitcoin-talk-post-4938495

You can also contact their main thread creator but it seems BOOKMAKER is offline in a month now.

you can find my telegram messages and my screenshotted winnings on twitter @kristynkeese I am not really all that tech savy but i think you just look that up and it should pull up all my posts if anyone would like more information you can tweet me or pm me here and i will give you any information  you want and if you help me recover the funds i will pay 2000 dollars though i highly doubt that will happen i am just about ready to give up

Jetwin casino just sent me a message i will copy and paste it here instructing me to contact MichaelJet on telegram and he proceeded to try and extort me for .2 bitcoins saying that i will not get my money until i pay the .2. I do not have .2 bitcoin i instructed him to take it out of my winnings and he said that was not possible...... I think i have lost the war and i just feel hopeless. IS there anything i can do???

[email protected]
Inbox
x

JETWIN support <[email protected]>
12:08 PM (1 hour ago)
to me

Dear client,

Kindly contact our manager in telegram to solve your problem.
Telegram: MichaelJET

Kind regards,
Mike
The JETWIN Team

i dont have a copper membership so i cant post the telegram messages but i will put them on twitter if anyone cares enough or is interested enough to look. If anyone out there can help me i will pay 2000 dollars out of the winnings to that person, but i have to actually receive the winnings first

KYC means know your customer ,  which means you might need to send some identification documents .   But from what you said it's not the case so far .
Read again what I wrote , it's standard to be delayed a bit , they are waiting for the game providers green light  ( Basically Jetwin casino doesn't own the slots u played at , they get permission to have them on their casino from the game providers)   so I'll tell you again , don't panic , I'm pretty sure it will be fine once the verification comes back from the game providers.

I have been instructed to reprint the cashout requests and leave the deposit addresses i dont know if i am making a mistake by doing that but I am desperate. I made promises to my son whom I haven't seen in over 15 years and I can't fulfill those promises now because i don't have the money without what I won at jetwin so I am desperate and willing to do just about anything to get this money so here are all the xash out requests again

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This is the only cashout they sent for 250 dollars GB5KTR4UFRNEGWP
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Transaction: eb28cf5ebef3865d60c846f8cb0f0396d7b288fcf9584a37440011ca797192cf
Amount
Sent
$250.00
0.02840002 BTC/color]

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If i knew how to post the screens hits i would if anyone out there can help me please do so my email is [email protected] my name is kristyn and I am desperate. I live in a piece of shit trailer and this money would change my whole life.

Alex already answered this, and you answered it yourself, too, when you said that you never withdrew that much. Please read his reply, again, and don't panic.

I dont know what kyc is but i have identification if thats what you mean where else can i complain about this so that i can get the word out they have always paid me before but its never been this much its like every game i played was hitting. I dont know what to do

I don't know them as a casino , but I will give you some general info regarding the email they sent you . Usually in case of large wins etc,  they need to verify the wins with their game providers ,  this is pretty standard stuff , bigger casinos as Fortunejack etc do this aswell , and sometimes it takes  a few days , basically they're checking if you somehow cheated or abused the software ( which probably you didn't) .

So try not to panic too much ,  as this is something standard .   But I'm pretty sure they'll probably ask you for KYC aswell soon enough , so you need to be ready to pass this verification aswell.

I dont know how to put a pic in 1 of these messages so i will just copy and paste my withdrawals and then copy and paste the emails

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$3,500.00
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I realize the last 3 withdrawals were from today but the rest were from 2 days ago and all they keep saying is that it takes 24 to 48 hours to process a withdrawal but i play here all the time and they have never taken longer than 1 day to process anything and they did process 1 for 250 dollars the day i did the withdrawal.

This was an email i received 11 hours ago

Emily Conner <[email protected]>
11:11 AM (9 hours ago)
to JETWIN

Please give me something any of the money please just give me 1 withdrawal


On Wed, Jul 22, 2020, 11:09 AM JETWIN support <[email protected]> wrote:
Dear client,

We are still waiting for the information from our game providers. Your
request will be executed as soon as we receive data from them.

Kind regards,
Mike
The JETWIN Team

On 22.07.2020 17:50, Emily Conner wrote:
> I AM BEGGING YOU TELL ME WHATS GOING ON IF YOU ARE NOT GOING TO PAY ME
> PLEASE JUST TELL ME I AM SO HEARTBROKEN I CANNOT TAKE IT ANY MORE

This was their response 1 day ago

JETWIN support <[email protected]>
Tue, Jul 21, 3:14 AM (1 day ago)
 to me

Dear client,

Large withdrawals always go through manual review and require additional
approval. This usually takes 24-48 hours.

Kind regards,
Mike
The JETWIN Team


IT HAS BEEN OVER 48 HOURS SINCE MY FIRST WITHDRAWAL OF 4000 DOLLARS AND I HAVE RECEIVED NOTHING MORE THAN 250 BUCKS WHAT CAN I DO IS THERE ANYTHING THAT CAN CHANGE THIS

Now provide all the possible evidence. Screenshots of your withdrawal attempts, and screenshots of responses from Jetwin.

30,000$ is a large amount, perhaps you started sounding the alarm early.
But nevertheless, if you want someone to help you here, first provide evidence of your story.

Just check in left bottom you have option move topic then post this all in required format hopefully you will have better response even I am feeling JetWin is not here for many months and their site is alreay have many other scam cases but still you can do this all very easily.

It is better to move the topic to the Scam Accusations or Reputation.

After all that remains for you to give more information and answer the questions asked to you.

I don't know how to move the discussion to stam or I don't know how to do anything with any of this chat stuff I've never done it before I'm just desperate $30000 is a life changing amount of money yes my account is still active and yes I can still access  Neely response they give me is that they mean 24 to 48 hours for the withdrawal to be processed it has been almost 48 hours so I realized that this is a bit premature but it's never taken them this long to do a cash out with me it's never taken them more than 3 hours

Move this to scam accusations or reputation. Are they explicitly saying they won't process your withdrawal or do they request something like KYC details? Some casino have this KYC card afaik.

As mentioned earlier, provide more info so we get more details and understand how to help you.

Yes I have tried all listed avenues the phone number is for something called privacy guardian I left a message its a Google voice number.  Is there anything I can do

As you can see, their phone is there.

It would be nice if you could provide more information.
What exactly did they answer you?
Why did you split the conclusion into 13 parts, are there any restrictions?
Is your account still active?



They have their own thread on the forum https://bitcointalksearch.org/topic/jetwin-sports-casino-1-for-in-play-betting-355484.

One of the users wrote this message.




UPD:

This is the contact of the BOOKMAKER user who maintains the thread: https://bitcointalksearch.org/user/bookmaker-174244
Last Active: June 23, 2020, 12:42:34 PM

Try to contact him, I also sent him a private message, considering that he may have disabled the function of accepting messages from newbies.
And wrote about what happened in the thread. Perhaps this will attract his attention, given that he has been absent for a month.

I have won over 30,000 dollars at Jetwin casino online over the last 2 days. I have broken it down into about 13 different withdrawals they paid 1 withdrawal the very smallest 1 yesterday for 250 bux. They have responded a couple times but I dont know what to do. Does anyone have a contact number for them or can you help me