Topic: joya.casino biggest scam they scam me with 1145$ - page 2. (Read 535 times)

This is a sad story but I wonder why you guys will not learn. You left good casinos that are big and reputable with years of track records and minimal complaints and went for Joya.Casino, you guys cannot learn or be smart in thinking. If a well-established casino cheats me, I will accept my fate if my money can't be retrieved back having fully known that I was not gullible in my choice after all. I will only take it as part of life, but this is unlike the casinos which do not have that big name or track record, the risk of dealing with them is too high. Working with good names in many fields has helped me till today and despite investing online since 20 years ago, I am yet to be scammed by any. This is because I think well before commenting my money anywhere and I do my research thoroughly to minimize the cheating potential.

The way the casino acted is so unprofessional as well, and it truly proves that your money was never safe in the first place. Such a casino may only honour a small withdrawal but could give excuses not to pay a sizable amount. Everyone wants to open a casino business, that's the problem.

Thank you for trying to help this guy so far and I feel for you to have been reading his English from the beginning till now. I can only suggest to the guy to find someone who would write the situation better for proper comprehension as his English is obviously bad and not helping the matter.

Notwithstanding, despite his English, I believe he was trying to say that he has already satisfied the condition needed for the withdrawal, so I think that shouldn't take us backwards anymore, even as Joya.Casino did not disagree with that. Nevertheless, what Joya.Casino alleged is not uncommon in a dispute like this, and as usual, no evidence is provided in that regard to truly show that the guy was guilty. Anyone can say anything to cover up something, talk is cheap, it's evidence that proves a fact.

As it is now, I think the OP should post all the initial support responses to be sure whether or not they tally with the claims of Joya.Casino or their claims are mere afterthoughts. What do you think?

Any of you two --or better yet, both of you, as it's always nice to hear the whole story from both sides-- can you please tell us what transpires, preferably ELI5 mode, if it can't be in a good English? I am sorry, I am not trying to be condescending and insulting your English, but I really really don't understand what happens.

What is it with putting an x amount on deposit and put another amount [y] on wallet, and yet another amount being returned. Without these, I can't get a better understanding of what happens.

If anyone else understand what transpires, I will really appreciate if you would step in and explains to me.

You are lying iam swear of my kids that iam not refund or get any email of refund from that provider (Coinspaid) go and check with them good if iam received from them any refund i will apologize and delete everything..

Hi, thank you for finally coming here.

Do you mind to rephrase or perhaps ask someone else from your team to explain the details of the situation? I am sure I don't understand what transpires. I tried to see if your explanation on CG is more understandable, but when I made this post, that entry of yours is still made private.

Hello dear members,

This player placed his complaint on Casino Guru also, and we provided their Complaints representative with all the evidence regarding this case. We detected a big fraudulent activity from the player's side as he tried to use the hole in the system and unfortunately succeeded but just a bit. We've noticed that after we spoke with the payment provider that provided us with the history of the transaction of the mentioned player. He tried to find the hole in the system. This is the story: The player put the amount on our site 15sudt for the deposit, and on his wallet put the amount of 1098 usdt. Our system is made to show the the amount that is deposited and not that is got entered, so even though he enter the amount of 15ustd on the balance has shown the amount of 1098 and the payment provider "Coinspaid" immediately do the refund of the rest amount, so 1083 is getting back on his wallet and start playing with that amount on our site, which is a BIG fraud. He was also connected with another player from the same country who did exactly the same thing, so we've lost a lot of money regarding this fraud, so we declined their winnings and banned their account permanently. Unfortunately we are not able to attach the details here on the forum as those information are very sensitive and are not protected. We are not running away from this matter, and we will accept any complaint so we have all the evidence prepared. We would like from the player to notify our licensor Curacao, and we will react immediately because we are the damaged side.

Thank you for your understanding.

Joya Casino Representative

It's been a couple of days since my attempt to reach them through DM and we still heard nothing back. As promised, I am trying other ways to communicate with them and bring this case to their awareness. They don't seem to have a telegram group where I can notify them there, nor a TG contact that I can reach personally. Thus, I resort to their live support:



Let's hope this will get things back in motion.

Its ok i can wait and thank you very much for help sir

Do you mind to wait for a little while here when we try to deescalate the situation? I've reached them through PM and inform them about this situation. acroman08 did as well, several hours after me. I'll wait for a couple of more days before trying other means of contact to reach them.

If you still insist on going to go with the court though, then you're more than welcome to do it. Unfortunately I can't provide you a contact of good lawyer.

Anyone here knows any good lawyer for this case please?

If they come here now and open my chat again i will post and show everything but they will never ever do that as they are scam people

it would have been so helpful if you could post images but seeing on your post that they block you from their chat before you can take any screenshots, I understand.

anyway, I checked the forum account of joya.casino's representative(joyacasino) and it seems like they visit the forum from time to time so I left a PM informing them about this thread and hoping they could give more info about your issue and perhaps get it resolved.

Think you for this investigation sir iam really appreciate it

I tried joya before I seen them here, responds to support tickets comes from their own domain, but though reviewing the messages received I have found a similar email received on 5 of march from the (Alex joya)/from the same gmail address !!    
https://i.postimg.cc/d3shTcjY/Screennn-1-e.jpg

As others have said, they have a signature campaign here that runs for one week only to everyone surprise, maybe they didn't get the output that they want or just don't know that signature campaigns is one of the best method to promote their platform here.

In any case, it was a something unexpected that someone will accused them this early in the community. So let's see how @holydarkness can involved the said casino here and to answer. Perhaps they still don't know how everything works here as again. But hopefully if they wanted to stay here that long, then at least we need to hear their side of the story.

First I wanted to say that I have never even heard of this casino before and then I found out that they already created an ANN thread here about a month ago. According to the whois record, their domain was registered more than a year ago, but according to web.archive.org, it seems that the casino became operational only at the end of last year (before that, the site redirected to some other domains). So it seems that this is a relatively new casino with a not yet established reputation.

I will try to find more info on them in the meantime until their rep comes out on this issue.

If they expected any visible returns after one single week, they would be the worst guys in marketing matter I ever heard...
But it's just not acceptable neither explainable to ban a customer from live support right after an unsuccessful withdrawal.
And there is a third red flag, the very first post of their first ANN pointed out negative reviews on Trustpilot. And another guy few posts below quoted very weird, unsual and dubious KYC requirements.
It smells bad for me.
https://bitcointalksearch.org/topic/m.63350737
https://bitcointalksearch.org/topic/m.63350148

Thank you! I was quite surprised about this too, that their email come from a personal Gmail [not even google for business] instead from their own domain. I wanted to check if their support was indeed addressed to a Gmail address, but I somehow can't access their page from any devices and browsers, though I can do it just fine when I made my first post on this case [I was looking at their sub-license situation].

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Okay, noted about this. Let me try to invite their representative here and give their side. Hopefully I can reach them.

Hi mate after they told me you need to wager 1x iam just said to them this( sir iam already was wager it more then 1x can you check it please) after that they said to me ( after i checked you are right but you need to request new withdraw)

I see that the email is from an [ Gmail,com ] address ?!!  🤔🤔🤔


Is this normal ?  It is possible that the whole case is a fraud from an agent??!


Try emailing [email protected] with all references/evidences on attachments! ...

Most new casinos run signature campaigns for sometime and when they don't see any results then they most probably give up on the idea of signature campaign. That could also be true in case of joya.casino, however as now they have an scam accusation against them, then I also think that they might have been either hacked or they are trying to do rug-pull and scam exit with the players.

The casino seemed a good one in its initial days, and it attracted some players who liked that platform, but after a few months of operation they got an scam accusation against them. Why would a legit casino ban an account of a player when that player just want to withdraw his/her funds even he/she has completed the 1x wager requirements.

This seems like a shady sign to me, it would be great to hear from Joya.casino's representative that why that happened with the player who created this scam accusation post against them. If they want to do business for long term then they should solve the issues of the OP. Meanwhile I also recommend everyone to be careful from that casino.