Just had account hacked. Please help :S. - page 3.

Kemarit

legendary

Activity: 3080

Merit: 1353

Quote from: enter`name`here on March 28, 2019, 08:05:37 AM

Hello fellow bitcoiners I have recently had my account at an exchange compromised and am out to the tune of tens of thousands. Harsh day to be sure. I realize there is little hope of ever seeing that money again but I would like to investigate this as far as I can. I have the bitcoin address the funds have moved to as well as several IP addresses that were used to carry out the attack. If anyone thinks they can help please message me.

I'm sorry to hear about your loss. You see, addresses doesn't have a name attached to it so it's unlikely that you can recover your funds as transactions are irreversible. As others have pointed out, this is a hard and expensive lessons to learn.

Quote from: enter`name`here on March 28, 2019, 08:05:37 AM

I have changed relevant account information and contacted the exchange. Any suggestions of next steps would be appreciated.

Try to scan your machine of any malware, enable 2FA if possible in your accounts in the future. Don't put all your money in an exchange, just like what happen to you or in cases a exchange get's hack your funds will be all gone as well.

Bitinity

legendary

Activity: 3066

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Quote from: bitbunnny on March 28, 2019, 09:36:32 AM

Quote from: spadormie on March 28, 2019, 09:19:17 AM

I believe that you can't do anything with that problem. The best thing to do right now is to contact the exchange you traded. I think that you can recover your account using their support. But, not your funds especially when the hacker moved your funds into their wallet.

Well, I would say that here we are talking about split responsibility. The user is responsible for protection of the account by keeping safe your credentials and to protect your computer or mobile phone from malware. But exchanger is responsible for security of the whole platforme. Hacker will not return your money but if you can prove that hacker didn't get the access to your account because of your security mistakes then exchange should make the refund and recover account. You can try, it's just a little bit of extra effort.

The chance to get a refund from an exchange account which is hacked is close to Zero imho. At least an exchange has their own terms about such issue, so it should be checked first about the term of the exchange.
To be honest, for me the story is not really clear on how the hack happened. I think OP should give us more details. In which exchange, how he noticed it, how about his account security (2fa or not) and other important things.

Quote from: enter`name`here on March 28, 2019, 09:40:58 AM

Did not have 2FA, Fucked up Sad

. Attacker gained access to email and reset my exchange password. Pretty sure that makes me screwed.

Sorry for your lost but it is a lesson learned although a bit expensive lesson. This is why there is always recommendation for crypto lovers/traders to not storing assets in exchanges. Even if you have to do it then you have to make sure the best security for your account.

enter`name`here

jr. member

Activity: 61

Merit: 1

Did not have 2FA, Fucked up Sad

. Attacker gained access to email and reset my exchange password. Pretty sure that makes me screwed.

bitbunnny

legendary

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Quote from: spadormie on March 28, 2019, 09:19:17 AM

I believe that you can't do anything with that problem. The best thing to do right now is to contact the exchange you traded. I think that you can recover your account using their support. But, not your funds especially when the hacker moved your funds into their wallet.

Well, I would say that here we are talking about split responsibility. The user is responsible for protection of the account by keeping safe your credentials and to protect your computer or mobile phone from malware. But exchanger is responsible for security of the whole platforme. Hacker will not return your money but if you can prove that hacker didn't get the access to your account because of your security mistakes then exchange should make the refund and recover account. You can try, it's just a little bit of extra effort.

echopax2019

brand new

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Can you track the Country and place location for IPs?

spadormie

sr. member

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I believe that you can't do anything with that problem. The best thing to do right now is to contact the exchange you traded. I think that you can recover your account using their support. But, not your funds especially when the hacker moved your funds into their wallet.

sunsilk

hero member

Activity: 3038

Merit: 634

Sorry about that but everyone above is correct. No one can help you here but the exchange that you use. Contact them by any means and tell the story about the hacking incident. But if its your negligence, I doubt it that they will even compensate your loss.

But if they found the fault on their end, they might give you a refund. As you mentioned above several IP addresses, the close question your exchange might ask you is if you ever logged in into public wifi's or filled up some unusual form/sheets.

bL4nkcode

copper member

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Limited in number. Limitless in potential.

Would you tell/share us more about what really happen?

What exchange you are using? What security measure you are using? such 2fa enabled, sms auth and etc. Do you get any login information on this hacker when he/she logged to your account?

So far and unfortunately, no one can help you here with this issue.

enter`name`here

jr. member

Activity: 61

Merit: 1

This was essentially my alt coin portfolio. Was too lazy to make cold storage for all the separate coins. Paid for that laziness dearly. Value was in the 5 figure range. Not a life changing amount I would say, but given another bull run it could have been... I thought I was soo smart DCA'ing into everything as it crashed..... I am very patient and was well positioned for the next run I believe Sad

stsfi

newbie

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honest answer is that you can't do anything now, consult a lawyer near you if its easy for you to build up a case then do it, otherwise just count your loss and move on !

mk4

legendary

Activity: 2940

Merit: 3883

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Unfortunately, there's little to nothing you can do. You can see where the funds end up, but you can't really know who the hacker is unless the hacker sends it to an exchange, and the exchange is willing to help you seize the funds, which might be very unlikely especially if it isn't a good number of bitcoins.

I think the only thing you can do right now is to learn from your mistakes, and make it completely sure that it won't happen again in the future. You shouldn't be leaving your funds on exchanges in the first place(unless you're actively trading). Hopefully you didn't lose a life-changing amount.

enter`name`here

jr. member

Activity: 61

Merit: 1

Hello fellow bitcoiners I have recently had my account at an exchange compromised and am out to the tune of tens of thousands. Harsh day to be sure. I realize there is little hope of ever seeing that money again but I would like to investigate this as far as I can. I have the bitcoin address the funds have moved to as well as several IP addresses that were used to carry out the attack. If anyone thinks they can help please message me.

I have changed relevant account information and contacted the exchange. Any suggestions of next steps would be appreciated.

Topic: Just had account hacked. Please help :S. - page 3. (Read 11926 times)