KNC Countdown to shipping all units - 15th October - page 4.

Xialla

legendary

Activity: 1036

Merit: 1001

/dev/null

Quote from: The Avenger on October 14, 2013, 07:25:38 AM

14th October, KNC Customer Service still sending this message (from main KNC thread):

ahh this reminds me this mail:

Quote from: KNC support

From: [email protected]
To: XXXXXXXXXXXXXXXXXXXX
Subject: RE: order 070-XXXXXXXXXXXX - shipping date
Date: Fri, 27 Sep 2013 16:45:46 +0000

Dear XXXXX,

Please accept our sincere apologies for any inconveniences caused.

We can confirm that your order is still expected to ship towards the end of September and all our team is working hard to start the delivery as soon as possible.

Med vänlig hälsning | Best regards
Anna Jagdhar
Kncminer
www.kncminer.com
Office: +46 8559 253 20

The Avenger

hero member

Activity: 798

Merit: 1000

Also, very interesting, from main KNC thread:

Quote from: arlekyn13 on October 14, 2013, 07:22:10 AM

It is really easy for anyone to prove that the DETERMINING FACTOR into their purchase was the KNC statement posted on frontpage on their website that the orders will be delivered until Oct 15th. If KNC knew they would be late, that would mean they intentionally used false information in order to increase sells, which could probably incur really high fines or other penalties, going to criminal charges against company execs and their business licence being revoked. If they can prove they were really expecting to complete deliveries by Oct 15th and did all due diligence to accomplish that, they'd still have to compensate customers and/or fully refund their orders.
KNC is in no position to play fool now and they better choose their words VERY carefully when communicating next time with their customers.

The Avenger

hero member

Activity: 798

Merit: 1000

14th October, KNC Customer Service still sending this message (from main KNC thread):

Quote from: FUKT on October 14, 2013, 07:03:04 AM

I just received this as a response to a enquiry:

We are still on track with mid-October production and you will receive a UPS tracking number as soon as your order is ready.

Should you have any further questions please do not hesitate to contact us.

Thanks
Emilia

The Avenger

hero member

Activity: 798

Merit: 1000

Quote from: Crypto_Cumbrian on October 14, 2013, 05:31:00 AM

Well I have emailed them as of 11:00 am UK time.

My order has been sitting at in-progress for a full 7 days.

I have requested the following.

An accurate indication on shipping.

Compensation for the delay (as they have already set a precedence for hosting customers).

I also informed them of my rights to request a full refund under Distance Selling and the EU Consumer Rights Directive.

Will post their reply (if and when they do).

Excellent. They need to be held to account for all the promises they made to drive sales.

Please report back with updates.

Crypto_Cumbrian

member

Activity: 113

Merit: 10

Well I have emailed them as of 11:00 am UK time.

My order has been sitting at in-progress for a full 7 days.

I have requested the following.

An accurate indication on shipping.

Compensation for the delay (as they have already set a precedence for hosting customers).

I also informed them of my rights to request a full refund under Distance Selling and the EU Consumer Rights Directive.

Will post their reply (if and when they do).

DPoS

sr. member

Activity: 462

Merit: 250

Quote from: Humax on October 11, 2013, 07:17:49 PM

Quote from: AFox on October 11, 2013, 04:37:12 PM

They will never ship all the orders before the 15h of October : https://bitcointalksearch.org/topic/kncminer-list-of-orders-october-delivery-249065
Those with no shipping day are, only now, having their order status changed to "In progress".

Agreed!

"In progress" is not delivered. Not even shipped!
I will ask for refund if I don't get my "2nd day" order before 15th.

FYI it doesn't switch to shipped until you get it in your hands. Check your inbox for UPS email more than KNC website... you'll get tracking number next

danhu

newbie

Activity: 56

Merit: 0

two more days till deadline. let see what kind of excuses they will come up Angry

balanghai

sr. member

Activity: 364

Merit: 253

It seems a very exciting news. But it's still the shipping day, and the days it takes to arrive is another thing. Difficulty is ever rising. Hope this gets a good ROI.

The Avenger

hero member

Activity: 798

Merit: 1000

Quote from: Crypto_Cumbrian on October 13, 2013, 05:32:42 PM

I'm sort of confident I could request a refund under Distance Selling and the EU Consumer rights Directive (up to and including 7 Days after receiving the goods), but don't intend to play that card until I see how the Next 24 Hours play out.

Let me know by PM how that goes if you do it.

Crypto_Cumbrian

member

Activity: 113

Merit: 10

I think they have no choice but to offer BTC compensation. The Sept/Oct orders cost more than the November orders, but November is getting very close.

So those peeps with a November order, when are they going to Jump in and cancel their orders because it could be December delivery for them.

I'm sort of confident I could request a refund under Distance Selling and the EU Consumer rights Directive (up to and including 7 Days after receiving the goods), but don't intend to play that card until I see how the Next 24 Hours play out.

scotjam

sr. member

Activity: 269

Merit: 250

Quote from: carlotech on October 12, 2013, 10:22:59 PM

order status 33xx status paid... looks like knc will fail to ship october 15th. Sad

Order 333x
Status In progress

You're close carlotech...

jmevz

sr. member

Activity: 251

Merit: 250

Not long now KNC. I like the idea of another form of compensation rather than a refund, because I would still like to get the machine.

carlotech

member

Activity: 92

Merit: 10

+10000...

The Avenger

hero member

Activity: 798

Merit: 1000

Still nothing from KNC.

Let's talk about compensation. KNC have a legal contract, to ship ALL units by 15th.

If they fail to do so, then it's only fair they compensate their customers who are not mining because KNC made a promise they couldn't keep. Put your money where your mouth is KNC.

The data centre people got BTC for delays, so miners who get their unit shipped late deserve BTC to compensate for the delays in getting started mining.

We are losing BTC = compensation in BTC.

They claim on their website the Jupiter is 550GH/s machine, so at that speed, can currently mine 1.5BTC per day.

I think 1.5BTC per day late is fair compensation, until the next difficulty change and that figure can be adjusted.

carlotech

member

Activity: 92

Merit: 10

order status 33xx status paid... looks like knc will fail to ship october 15th. Sad

The Avenger

hero member

Activity: 798

Merit: 1000

So KNC would need to have produced about 350 units since I started this thread yesterday if they are going to meet their 15th October shipping pledge.

Care to share how many you did produce today KNC? Care to update your customers? Care to give us a revised schedule, based on the fact there is no fucking way you will ship all units by the 15th?

Or based on your how you've treated your customers up to now, let me guess - this is how it will work:

13th rolls around, no updates and you ignore all your customers (as usual).
14th rolls around, no updates and you ignore all your customers (as usual).
15th rolls around, no updates and you ignore all your customers (as usual) and they start to get angry.
16th rolls around, no updates and you ignore all your customers (as usual) and they get angrier.
17th rolls around, no updates and you ignore all your customers (as usual) and they get even angrier.
18th rolls around, no updates and you ignore all your customers (as usual) and all hell breaks loose?

nightengale

hero member

Activity: 574

Merit: 500

If my order is still "In Progress" on the 16th, I'm demanding a refund. As far as I'm concerned, they've violated the terms of the agreement they set forth. Difficulty is going to explode as other companies start shipping units. If they're confident in the profitability of their units, they can mine with them themselves.

The Avenger

hero member

Activity: 798

Merit: 1000

Quote from: 1l1l11ll1l on October 11, 2013, 10:06:21 PM

Did you order from KNC Avenger?

No, I ordered from KFC? Huh

Mega bucket meal, super sized hash browns.

Am I in the wrong place?

(N.B. Silly question gets silly answer)

1l1l11ll1l

legendary

Activity: 1274

Merit: 1000

Did you order from KNC Avenger?

joeventura

hero member

Activity: 854

Merit: 500

Quote from: Humax on October 11, 2013, 07:17:49 PM

Quote from: AFox on October 11, 2013, 04:37:12 PM

They will never ship all the orders before the 15h of October : https://bitcointalksearch.org/topic/kncminer-list-of-orders-october-delivery-249065
Those with no shipping day are, only now, having their order status changed to "In progress".

Agreed!

"In progress" is not delivered. Not even shipped!
I will ask for refund if I don't get my "2nd day" order before 15th.

Before you ask for a refund, wait.

Ask for some other form of compensation and see what happens.

My guess is that we should hear something in the next 48 hours.

Perhaps Sam may decide to compensate us in BTC

or eat the cost of express shipping

Stay tuned.

Topic: KNC Countdown to shipping all units - 15th October - page 4. (Read 5980 times)