Topic: KnCMiner Neptunes Refund List - page 2. (Read 5074 times)

Confirm what? That they are scammers? Haven't seen anything yet...

KnC BTC refunds processed today, starting with the earliest requests.

Please confirm

I have 2 refund request

Neptunes Ordered: 2
Refund Request Date: 9 April 2014
Refund Currency Requested: USD->BTC 02.05.2014
Refund Received Date: 14.05.2012 (TODAY )
Currency Refunded: BTC

Neptunes Ordered: 2
Refund Request Date: 02 May 2014
Refund Currency Requested: BTC
Refund Received Date: Waiting
Currency Refunded: Waiting

Neptunes Ordered: 2
Refund Request Date: 15 April 2014
Refund Currency Requested: BTC
Refund Received Date: Waiting
Currency Refunded: Waiting

I received my refund in BTC 2 hours ago:

aramaic   1   09/04/2014   USD>BTC (09/05/2014)   received - 12/05/2014    BTC

Neptunes : 1
Refund Request Date: 17/04/2014
Refund Currency Requested: USD
Refund Received Date: Waiting
Currency Refunded: Waiting

Written from mobile.
So no formatting.

1 Neptune refunded via btc

Neptunes Ordered: 1
Refund Request Date: 04/01/2014
Refund Currency Requested: USD
Refund Received Date: 04/11/2014
Currency Refunded: USD

  LOL, 12-April-2014

Neptunes Ordered: 2
Refund Request Date: 3/31/2014
Refund Currency Requested: USD > BTC on 05/05/2014
Refund Received Date: Waiting

LOL, considering your avatar [if you meant may 12, not dec 5]

In my opinion (based on conversations):

1. they have a queue based on initial refund requests for USD. see point#2

2. because some people switched to BTC option, they did not made a new queue, but refund based on vague understanding of initial request plus BTC request timing.

3. there are people with more or less authority that you get connected to.
a. Nicolette could not do anything, just repeat the same thing over and over. She also sounded very unhappy.
b. Anna is apparently the customer support manager, but sometimes has unrealistic projections (she uses the phrase "in a few days", but I was refunded on the 10th day-is this truly a few days?)
c. Keith and Liam both sometimes post on knc forum. Keith was telling me "a couple of days", but I was refunded at the end of the third (after another call).
d. Liam told me that he has to talk to a manager, but then refund went through. I called at 6am US central (which is 1pm Stockholm). I think that by 3-4pm Stockholm ALL refunds are done for the day. I noticed that some refunds from the same account were done before me, so try 5-6 am eastern in US.

4. After the initial refund request I waited two weeks before doing anything, then emailed, then emailed a week later, then once in three days. After I was told that it is coming, but i was still not getting it, i called every day for three days (but never more than once a day), but I was getting there too late (called at 8-9am US central), then, luckily, called at 6am (1pm Stockholm time).

Anyway, this could be just a random sequence of events. You might get it in three days as someone else did.

I hope that this helps. I was getting really anxious about it before todays developments.

1st. initial request on 12/April/2014
2nd. emailed bank details after receiving reply on 14/April/2014
3rd. emailed on 23/April/2014 just saying "here is my BTC address if makes refund easier", and got reply next day "You will now be refunded in BTC instead of USD via bank transfer"
02/May/2014 payment appeared in my wallet.

No problems at all, Guess I was lucky  

edit.  date fixed. BTW, I use Australian format

glad to see someone's putting this together!

Neptunes Ordered: 1
Refund Request Date: 08/04/2014
Refund Currency Requested: USD > BTC on 05/05/2014
Refund Received Date: Waiting


to those who were successfully refunded....how persistent were you? did you have to call/email frequently?  i've sent a few emails with nothing but the generic response...they don't seem to be refunding in order of request, so just wondering if i can do anything to increase my odds.

The bigest knc promoter, wants refund. OMFG

Please everyone check the table in the first post for any errors or omissions.
Thank you.

Neptunes Ordered: 1 (paid BTC12.112)
Refund Request Date: 12/04/2014
Refund Currency Requested: USD (AUD)
request change to BTC date: 23/04/2014
Refund Received Date: 02/05/2014
Currency Refunded: BTC  (BTC22.588)

BTW, emails I sent when in a polite tone, maybe helps

Neptunes Refund Ordered: 1
Refund Request Date: 09/04/2014
Refund Currency Requested: Wire First Changed to BTC today 09/10/2014 Confirmed for process
Refund Received Date: Waiting

Neptunes Refund Ordered: 2
Refund Request Date: 01/03/2014
Refund Currency Requested: BTC First [Denied, now Wire]
Refund Received Date: Waiting
Currency Refunded: Waiting

Neptunes Refund Ordered: 1
Refund Request Date: 09/05/2014
Refund Currency Requested: BTC
Refund Received Date: Waiting
Currency Refunded: Waiting