Almost all people are fine with banks, this is the reality. Maybe they answer in polls that they don't trust bankers, but their actions show that they do. Lots of countries have already shifted towards mostly digital payments (online banks and such), and even in those countries where cash is still king most people do have bank accounts and use them from time to time.
Combine this fact with the fact that most people are aware of Bitcoin, and you'll see how wrong the CEO's statement is. People know about Bitcoin. They have a rough idea that it's opposed to banks. Yet they don't care.
Since their first steps humans get used to have a helping hand around, somebody to trust and somebody who will bail them out if they make a mistake.
Depending on the environment they grow up, many will remain tied to such expectations and very few won't.
The way they handle their money / assets is in pace with their mentality. So I am not surprised many prefer others handle their money as long as it's - in a way or another - insured.
Now, add the fact public figures - Donald Trump, Warren Buffet, Bill Gates, heads of central banks - tell loud that Bitcoin is risky and people should stay away.
It's not that people don't care. People don't know they should care. Change of habits is needed. Education is needed. We are still way closer to monkeys (or sheep) than we'd like to admit.