I will NEVER use kraken again, avoid these centralised entities like the plague!
It is recommended that one should not store their money in a centralized exchange, however, you case is a bit strange here, as the fault probably came from your own end. Someone compromised your Kraken account and took control of it, you may want to think hard if you did anything or made any mistake that could have led to that. Some members in this thread have also asked you to post the website url, so we are sure you are not on a phishing website. 
Topic: KRAKEN Exchange Foul Play! - page 2. (Read 295 times)
Definitely not clicked on any phishing emails.. That's a boomer move.
Well, you haven't answered the question yet... does your account have 2FA?
I believe KRAKEN does have a 2FA feature to enhance security, but it's not mandatory.... So here's what might happen, if your account doesn’t have 2FA and someone gains access to your computer or knows your password, they might be able to change it. Assuming that's the case, have you received an email notification regarding the password change? Normally, that's a feature included in exchanges.
There are two kinds of hacks: one due to user error, like phishing, as mentioned in previous posts. If that’s what happened to you, the exchange may not be able to help you with that. The other type is when the exchange's system itself is hacked, which would affect not just your account but potentially others as well. In that case, you might have grounds to seek a refund, as it would be the exchange’s fault.
here are some information you might need to know from Kraken.
Secure your account with two-factor authentication (2FA)
Is this email from Kraken?
Quote
How to differentiate a Kraken email from a phishing email
Emails from Kraken will always have the @kraken.com domain name at the end of them. This includes sub-domains such as @email.kraken.com.
Emails from Kraken will always have the @kraken.com domain name at the end of them. This includes sub-domains such as @email.kraken.com.
Definitely not clicked on any phishing emails.. That's a boomer move.
This was 1 week ago now, I had an email telling me my kraken password was reset...
No idea how.
You probably clicked on phishing email scam link and you gave your login details to scammers yourself.No idea how.
Kraken support can be contacted with email and I think they have dedicated twitter support account @krakensupport.
I also wouldn't keep coins on any centralized exchanges.
This was 1 week ago now, I had an email telling me my kraken password was reset...
No idea how.
I still not had chance to speak to anyone at Kraken yet, as not had a reply... I can't even password reset as my email and user name seemed to have changed.
And now kraken have blacklkisted my mobile number when I call them.
No idea how.
I still not had chance to speak to anyone at Kraken yet, as not had a reply... I can't even password reset as my email and user name seemed to have changed.
And now kraken have blacklkisted my mobile number when I call them.
But I do not think that Kraken stole your money.
There's also the possibility that the op was on a phishing website. I find the response they clam to have received to be very unprofessional, but this is not a guarantee as many exchanges have poor support services.@thevoyager23, post the link to the Kraken website that you are talking about. Let us know if it is actually the legit Kraken or the fake Kraken.
But I do not think that Kraken stole your money.
There's also the possibility that the op was on a phishing website. I find the response they clam to have received to be very unprofessional, but this is not a guarantee as many exchanges have poor support services. Know you have just learnt about a single aspect of how centralized exchange could be so dangerous for use, if you're using them, then always have in mind that you are dealing with a custodial means in handling your asset and that is a big risk, because they have access to your private keys which you being the owner don't, they can be hacked and also went bankrupt, if i were you, i will just be more careful to avoid any repetition of this kind with another exchange.
Exactly. NYKNYC
Sorry I will change it, how do I swap it over to different topic?
If you scroll down, you will see move topic at the left lower side. Click on move topic and select the board you want to move it to. Are thet even going to give me my god damn account back?? And my money better be there or they will be repaying me.
If the hack is not their fault, they will not refund you the money.You can move it to scam accusation as Upgrade00 posted instead. But I do not think that Kraken stole your money. If you check the withdrawal page and you see your coin withdrawn, likely someone compromised your Kraken account.
Did you use 2FA?
How was your account hacked and what sort of assistance are you requesting from their support team? If it's a hack due to a mistake you may have made, the exchange support team cannot help you much in that situation. If it was a fault of theirs that led to a loss of funds or personal details you had sent to them, they have an obligation to compensate you for the first and inform you of the second scenario.
You should move this thread to reputation or scam accusation board and provide some proof of your accusation, you should also add some screenshots to back it up.
You should move this thread to reputation or scam accusation board and provide some proof of your accusation, you should also add some screenshots to back it up.
Sorry I will change it, how do I swap it over to different topic?
Kraken have a duty to contact me and helpe me sort this... they not even told me the situation with my funds, but someone got in and changed my password. That's all I know.
Are thet even going to give me my god damn account back?? And my money better be there or they will be repaying me.
Kraken have a duty to contact me and helpe me sort this... they not even told me the situation with my funds, but someone got in and changed my password. That's all I know.
Are thet even going to give me my god damn account back?? And my money better be there or they will be repaying me.
You should move this topic to exchange board. This is not about bitcoin discussion but about your account that got hacked on Kraken which is a crypto exchange.
Kraken is a legit exchange. We have not heard of Kraken hack, the exchange is no hacked but someone hacked your account on the exchange. Don't you set up 2FA?
If you do not setup 2FA, you need to start using it. Let the 2FA app be on another device that you do not have or accessing the exchange.
I guess there is nothing that Kraken will do for you but they suppose to give you a response. I am not using the exchange, so I do not know how their customer service is.
Kraken is a legit exchange. We have not heard of Kraken hack, the exchange is no hacked but someone hacked your account on the exchange. Don't you set up 2FA?
If you do not setup 2FA, you need to start using it. Let the 2FA app be on another device that you do not have or accessing the exchange.
I guess there is nothing that Kraken will do for you but they suppose to give you a response. I am not using the exchange, so I do not know how their customer service is.
Know you have just learnt about a single aspect of how centralized exchange could be so dangerous for use, if you're using them, then always have in mind that you are dealing with a custodial means in handling your asset and that is a big risk, because they have access to your private keys which you being the owner don't, they can be hacked and also went bankrupt, if i were you, i will just be more careful to avoid any repetition of this kind with another exchange.
Has anyone dealt with Kraken, specifically after a hacking into your account.
My account was hacked, and I am now waiting on my 4th day for a response form Kraken, nothing, zero, zilch!
They have my phone number on their system now and when I try call I get a text instantly and it says we know you are calling about a security iussue, our team cannot help you, we will get i touch by email... Well this is the 4th day now.... And I don't know anything, nothing about my account, my funds, they left me in the dark!
What do I do here?!
I will NEVER use kraken again, avoid these centralised entities like the plague!
My account was hacked, and I am now waiting on my 4th day for a response form Kraken, nothing, zero, zilch!
They have my phone number on their system now and when I try call I get a text instantly and it says we know you are calling about a security iussue, our team cannot help you, we will get i touch by email... Well this is the 4th day now.... And I don't know anything, nothing about my account, my funds, they left me in the dark!
What do I do here?!
I will NEVER use kraken again, avoid these centralised entities like the plague!
Jump to: