the person who made the decision on free expenses until the end of the month is one of those who should be fired or at least change jobs and above all no longer have decision-making power...
Why?
1) Free for a certain period of time:
is totally unfair to your clients.... between this who uses a bot or the one who practices scalping and the day trader or the newcomer who will make only one trade during this time the differences are enormous....
2) For Kraken this is the guarantee of maximum loss....
The solution to offer each customer an amount X over a given period of time (long since the 31/12 has passed and so from an accounting point of view there is no problem stop) is....
Would have allowed each client to benefit from the same X advantage, subject to respecting the set duration.
Maybe a little more complex to implement...
But so much fairer to your customers and much less expensive for the company...
It therefore seems obvious that kraken is very secure as exchangers but does not have the skills of adequate levels in all areas....
Translated with www.DeepL.com/Translator
Topic: Kraken : to do list (Read 112 times)
+1 with @StigHelmer
I have 0.000000584 xrp because i can't see them when i make the next withdraw ... So "all" in value where a good idea
In the same way ...
If you try to buy all in 1 value often as the price grow up as if you by at market, the order go on, and you by really ...
Just 2 thing don't go :
1) it always stay you a little euro/usd ... not gravissivity, but in fact if you want by all ...
2) more problematic, the order as it can't go complete go appears as canceled which causes problems with sites like cointraking to retrieve information through api.
I have 0.000000584 xrp because i can't see them when i make the next withdraw ... So "all" in value where a good idea
In the same way ...
If you try to buy all in 1 value often as the price grow up as if you by at market, the order go on, and you by really ...
Just 2 thing don't go :
1) it always stay you a little euro/usd ... not gravissivity, but in fact if you want by all ...
2) more problematic, the order as it can't go complete go appears as canceled which causes problems with sites like cointraking to retrieve information through api.
+1 on show active value of each coin on overview and not just aggregated account total.
- add "buy max" "sell max" when selling pairs
- add "buy max" "sell max" when selling pairs
on market cap you seem lost 50% of your daily trade ...
i'm afraid that mean you lost 50% of your customers
You must do something seeing that you are listening to your customers and seeking their opinions and ready to satisfy them as far as possible.
To intervene in this topic in one way or another would be a minimum...
i'm afraid that mean you lost 50% of your customers
You must do something seeing that you are listening to your customers and seeking their opinions and ready to satisfy them as far as possible.
To intervene in this topic in one way or another would be a minimum...
To help you to measure your perceived quality of service, after login give access to a vote from 1 to 10 to measure customer satisfaction and display the result to your customers.
As part of this process, set a goal of perceived quality of service and try to reach it.
In this context, set "limits" that are used as a measure, e. g."limits":
7 days to recover access to a blocked account
4 days to release on hold funds
etc...
Translated with www.DeepL.com/Translator
As part of this process, set a goal of perceived quality of service and try to reach it.
In this context, set "limits" that are used as a measure, e. g."limits":
7 days to recover access to a blocked account
4 days to release on hold funds
etc...
Translated with www.DeepL.com/Translator
As you are a big european exchange and all of them don't speek english very well, perhaps at less translate the big announcement on your blog to help customer to access the information.
After the work prioritary on the new trading engine :
1) verifing account
2) advanced order : at less the stop loss to respect what you say on your site and help trader to limit their lost
3) Give all value we can trade on kraken in cryptowatch
If it's possible, give full access to our customer with more than 15$ to cryptowatch .... If i understand well it's paying for stranger, i found strange to pay 15$ more the fee i give to use cryptowatch ...
4) indicate at less :
https://status.kraken.com/
https://blog.kraken.com/post/category/kraken-news/
https://twitter.com/krakenfx
https://np.reddit.com/r/Kraken/
https://bitcointalksearch.org/topic/ann-krakencom-exchange-with-usd-eur-gbp-jpy-cad-btc-ltc-xrp-nmc-xdg-str-eth-290799
really noticeable after the login when we come in our account to help your customer to found information they look for
5) why not think about poll about new value ? not as an order to ... but just to have our customer thinking about.
6) You have a big community, and have for this time too much support asking, but i think the big majority is really simple, so why don't make a topic here "easy kraken support" where member of comunity try to answer to new customer ?
With this way you would have much less noise and could focus on the real problems.
Perhaps, make a game where 1 off the best helper win a month free fee for exemple by lottery draw.
7) you don't have app for android, krakapi seem to be really good .... I think or you must do one for android, or make a partnership with this who make krakapi
1) verifing account
2) advanced order : at less the stop loss to respect what you say on your site and help trader to limit their lost
3) Give all value we can trade on kraken in cryptowatch
If it's possible, give full access to our customer with more than 15$ to cryptowatch .... If i understand well it's paying for stranger, i found strange to pay 15$ more the fee i give to use cryptowatch ...
4) indicate at less :
https://status.kraken.com/
https://blog.kraken.com/post/category/kraken-news/
https://twitter.com/krakenfx
https://np.reddit.com/r/Kraken/
https://bitcointalksearch.org/topic/ann-krakencom-exchange-with-usd-eur-gbp-jpy-cad-btc-ltc-xrp-nmc-xdg-str-eth-290799
really noticeable after the login when we come in our account to help your customer to found information they look for
5) why not think about poll about new value ? not as an order to ... but just to have our customer thinking about.
6) You have a big community, and have for this time too much support asking, but i think the big majority is really simple, so why don't make a topic here "easy kraken support" where member of comunity try to answer to new customer ?
With this way you would have much less noise and could focus on the real problems.
Perhaps, make a game where 1 off the best helper win a month free fee for exemple by lottery draw.
7) you don't have app for android, krakapi seem to be really good .... I think or you must do one for android, or make a partnership with this who make krakapi
Suggest this topic to help kraken to update their to do list.
This topic is not for complain about anything.
Message must stay positive and constructive.
Recent events have shown that kraken is listening to its customers, so let's help them improve their service.
To speak about something here, try to look for information before, thanks to don't ask noob point easy to solve/found.
This topic is not for complain about anything.
Message must stay positive and constructive.
Recent events have shown that kraken is listening to its customers, so let's help them improve their service.
To speak about something here, try to look for information before, thanks to don't ask noob point easy to solve/found.
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