I deposited some XMR to convert to Bitcoin on KUCOIN last night.
Everything went OK until I tried to withdraw. There is a "trading password" (I must have confused it with normal 2FA because I have no idea what it is) they put on my account.
Before I can withdraw, I must change the "trading password."
To change the "trading password" you are supposed to send them a photo of the front and back of a government ID, along with a photo of you holding the ID along with their code, the date, and your signature.
I have done this THREE TIMES and every time I receive a form letter telling me it is wrong and they will not let me change the password. They never say WHAT is wrong, just that it is incorrect.
This is obviously just a way to steal from people.
Stay away from this exchange, it's horrible.
Been trading on Kucoin for three years now no issue at all, you are the only one that has this issue as far as I know there could be a reason why they ask you to change your trading password, in my experience you should be the one that will set up the trading password it's a six-digit and they usually ask you to set it after you open an account, maybe because you have used up all attempts that they asked you to do KYC, it is your side of the story, hopefully, a Kucoin representative could go here to enlighten us.
By the way, you should also post screenshots and conversations you can do that by following the right format, there is no amount either, so far your thread is speculation without these proofs.