The current congestion of the bitcoin mempool network is one of those hiccups I considered and suggested that op implement a usdt deposit and withdrawal on other chains alongside the already available bitcoin deposit and withdrawals.
I decided to withdraw 0.0005 bitcoin yesterday from the site, which was worth around $18.7 dollars,(I wanted to withdraw just $10 worth by the way, but had to increase it due to the fees), I used the slow mode withdrawal option, and at the end of it, what arrived in my wallet was $8.2 dollar worth of bitcoin, while over $10 was charged as withdraw fees.
The team does no need to wait until their have a large customers vase before the implement a faster payment network into their system, I think this is the right time to do that, because at the moment, many of of their clients will be looking for best alternatives to the bitcoin network since Bitcoin is experiencing a network connection issues that have result into high fees and the rest of the other waiting period that the player need to go through to get the funds out of the casino.
So this is the best time for any new casino to implement such development at least it will allow them the luxury of time to correct whatever that may seems to have been a bad experience just like in your own case as you mentioned.
You are right, now is actually the best time for such, but I just decided to say that just in case, op is thinking that such development as suggested is not too important right now since there is still a very minimal number of players on the site.
Now is actually the best time to implement such development, as it will also contribute to what will attract players to the site, aside the high transaction fees we are currently experiencing within the bitcoin network, there are still some people who don't like gambling using bitcoin, but will prefer altcoins, most especially stablecoins.which is why I suggested usdt in the first place.
I think adding support for other bitcoin layers and Lightning Network is a good idea too. Those have way lower fees so seems practical to me. Kinda surprising that the OP wasn't that into it. I feel like the fees on the main bitcoin network are just too high for small bets now and LN lets you do micropayments which could work better for a lottery site. Also, maybe lowering the minimum bet could get more people playing. People might wanna place smaller bets just for fun.
Yeah, this is indeed a great idea, the current fees are too high for small bets sincerely, just imagine someone decided to try out the casino with $10 worth of bitcoin , he or she end up paying more than $10 in fees to deposit $10 worth of bitcoin or even less, not a very good experience honestly.
And I also agree to the lowering of bets, though it's been lowered in the current version of the site, as it used to be $0.25 in the previous version, but now, it's been lowered to $0.1 per bet, but I suggest it be lowered to maybe between $0.02 to $0.05, then maximum bet up to $10 or $20.