Latviešu un krieviski runājošie klientu atbalsta darbinieki
Latvian and Russian speaking Customer Support Officers
Sector Customer Service
Min. experience No experience
Contract Permanent
Contract duration Indefinite
Salary range 18.000 € - 24.000 € gross / year
Workday Full-time
Vacancies 2
Latvian and Russian speaking Customer Support Officers
Ferratum Bank, Malta » Gzira
DESCRIPTION
We are looking for a Latvian and Russian speaking colleague to join our team in Malta.
Responsibilities:
• Provide superior professional customer service whilst dealing with all enquiries regarding the bank’s products and services;
• Ensure that bank accounts are opened according to the bank’s product and service guidelines;
• Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application;
• Maintain a high level of knowledge when it comes to the bank’s products and services in order to provide customers with accurate information;
• Identify selling opportunities after analysing the customer’s needs;
• Address cancellation and temporary/ permanent blocking of cards, as per customer requests;
• Adhere to all bank policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;
• Keeping records as required;
• Issuing of new cards and renewal processes.
• Assistance with gathering of data/information for the Bank (via phone, e-mails and chat);
• Providing support with invoicing
• Assistance with administrative tasks in accordance with the Bank´s policies, procedures and instructions;
• Communication and close cooperation with country co-ordinators and other departments;
• Other related ad hoc duties that may be assigned by the Bank from time to time.
REQUIREMENTS
Requirements:
• Previous working experience in a similar environment.
• Fluent in both Latvian and Russian oral and written.
• Previous experience in a similar position is an asset
• Computer skills
• Team player and customer oriented
• Willingness to learn and expand horizons
Furthermore, it is also part of our process that every new employee should be able to provide all the below documents before starting employment at Ferratum:
1. Clear copy of your ID card or passport (front and back)
2. Two signed reference letters from your previous employers with exact beginning and enddates (full-time employments), as well as date the letter has been written, name + signature + official title of person who wrote the letter. Preferably we also like the letter to be on official company paper. Also we would need one phone number from a previous employer to do a phone reference ourselves.
3. Highest level of qualifications obtained (i.e. university degrees)
4. Extract of your criminal record (not older than 3 months) from all the countries that you have lived in for the last 5 years.
5. Credit Check (not older than 3 months) from all the countries that you have lived in for the last 5 years.
OFFER
We offer:
• The opportunity to work in a dynamically evolving company;
• Opportunities for growth, realization of own ideas and further training;
• Professional and attentive environment;
• Other company benefits,
PLEASE APPLY WITH A COVER LETTER WRITTEN IN LATVIAN
If you have any questions regarding career opportunities, or if you experience any technical issues, please contact us via e-mail:
[email protected]https://www.ferratumgroup.com/en/careers 
prieksh newbie 
