Now I assume you thought you were adding to a line with 7 or less getting to a total of 9.
This is exactly what happened, the mistake was made due to wrong internal wiring colors, I hope this point is clear, if not I can explain more, probably with pictures.
Hopefully things remain stable for as long as your power deal stays in play.
So far so good, I checked the wires, they are not hot, just a bit warm, but normal , amperage is almost the same on all 3 different phases, voltage is regulated by the voltage regulators, everything seems to be working perfectly so far.
How long do you generally have to wait to get the repairs done on the panel?
It depends on your attitude and relationship with the guys in charge, if you are an asshole, they might keep you waiting for days, maybe even weeks, they can simply say " We sent your information to the technician, he will contact you soon" and "soon" might be weeks, in my case , if it's day time , especially in the morning, they will come in 30 mins or so if they are not doing something else very important, I treat them very nicely ( I am a nice person anyway
) but really I try to keep these guys happy, I get them food, cold drinks and make sure they leave the place with a big a smile on their face so that next time I call , they will come to solve my issue right away.
After this problem happened, I realized how important relationship with these guys is, I now have the guy personal phone number, he said I could call him directly if the company took more than an hour or two to send him or someone else , so long story short, be nice to those guys if you want VIP service.