thank you for answering.
i can t remember exactly because of the stress and everyhting,
but i did everything i was asked to.
first i think i reset everything, so i have a new list of 24 words.
then i had to confirm this list.
( for exemple i start to dial the words and i had to choose between
several to confirm.)
don t know if i m clear enough.
Topic: Ledger Firmware 1.6.0 - Known Bugs and Issues - page 2. (Read 714 times)
i reset everything...ledger live, the ledger ( got a new passphrase and so on )
for the same result.
I am not sure what is causing those issues but please explain this part that I quoted, what exactly did you do?for the same result.
For the record, you have to restore your wallet using the same seed words that were given to you when you created it the first time. If you added a passphrase initially, you need to use that exact password when you restore your wallet.
since i did the update, sometimes my computer ( mac 10.11 ) shuts down when i plug
the ledger.
before the update, everything was fine.
the ledger.
before the update, everything was fine.
From what I know from the experience of other users regarding Ledger and mac is that you problems may be related with outdated version of mac OS. There is an identical case where the user's computer also crashed after the Ledger firmware update, and the problem is resolved with updating mac to newer version. On Ledger site it is stated that Nano S is working with macOS 10.8+.
Quote from: https://www.reddit.com/r/ledgerwallet/comments/8j9fv6/computer_crashes_every_time_i_log_in_to_nano_s/
I have Macbook Pro and Ledger Nano S. I'm using the Chrome Ledger apps. Since last Ledger update, every time I try to log in, my computer crashes. Just in case anyone's having this same problem - it seemed to fix it when I updated my Mac OS to High Sierra.
hello !
i m totally lost and a bit worried.
i think i tried everything to access my bitcoin and my ethereums after the update
to 1.6.
my balance is 0 and i of course sent a message to ledger with no answer so far.
since i did the update, sometimes my computer ( mac 10.11 ) shuts down when i plug
the ledger.
before the update, everything was fine.
i reset everything...ledger live, the ledger ( got a new passphrase and so on )
for the same result.
i can t fix it because when i plug it pushing the left button, it stays stuck on bootloader
and sometimes have a message with invalid status 6984 for example...
i read many treads and still stuck..
i changed the rate provider and so on...
can anyone help please ?
thank you
i m totally lost and a bit worried.
i think i tried everything to access my bitcoin and my ethereums after the update
to 1.6.
my balance is 0 and i of course sent a message to ledger with no answer so far.
since i did the update, sometimes my computer ( mac 10.11 ) shuts down when i plug
the ledger.
before the update, everything was fine.
i reset everything...ledger live, the ledger ( got a new passphrase and so on )
for the same result.
i can t fix it because when i plug it pushing the left button, it stays stuck on bootloader
and sometimes have a message with invalid status 6984 for example...
i read many treads and still stuck..
i changed the rate provider and so on...
can anyone help please ?
thank you
@jerry0
I have not experienced brightness issues on my device but you should check the settings on your wallet and turn up the brightness level if needed.
Why would you keep it plugged in to your computer if you are not using it? It doesn't serve any purpose being plugged in all the time. You just said in another post that you haven't used your Nano S for 2.5 months. Was it connected to your computer all this time? Keep it in a safe and dry place and connect it only when you need to use it.
Nano S doesn't have a battery. If it did you would be able to turn it on without connecting it via the cable that transmits power to run it.
I have not experienced brightness issues on my device but you should check the settings on your wallet and turn up the brightness level if needed.
Why would you keep it plugged in to your computer if you are not using it? It doesn't serve any purpose being plugged in all the time. You just said in another post that you haven't used your Nano S for 2.5 months. Was it connected to your computer all this time? Keep it in a safe and dry place and connect it only when you need to use it.
Nano S doesn't have a battery. If it did you would be able to turn it on without connecting it via the cable that transmits power to run it.
Thanks for reply HCP. But anyone here has this issue with the display screen being much dimmed? Like the words use to be pretty green in color on the display but now... its like not that bright. Like imagine u watch tv and you lessen the brightness and its a bit harder to read the screen... thats how its like with my ledger now.
Well i got it about 2 years ago the ledger nano.
But does having it plugged into the usb port when not using it do any good? Or it can only do harm. Someone a while back said since there is no battery in it, having it connected to usb port is actually bad?
Well i got it about 2 years ago the ledger nano.
But does having it plugged into the usb port when not using it do any good? Or it can only do harm. Someone a while back said since there is no battery in it, having it connected to usb port is actually bad?
No, there aren't any showstopper bugs with 1.6... otherwise there would numerous threads here and on Reddit.
It's a "good" update.
As for the screen... Without pics and possibly a side by side comparison of what your screen and a "normal" Ledger looks like, it's hard to tell if there are any issues.
I'd take some pics and log a ticket on the ledger support site and see what they say. If it's new enough, you might qualify for a warranty replacement.
It's a "good" update.
As for the screen... Without pics and possibly a side by side comparison of what your screen and a "normal" Ledger looks like, it's hard to tell if there are any issues.
I'd take some pics and log a ticket on the ledger support site and see what they say. If it's new enough, you might qualify for a warranty replacement.
I haven't updated my nano ledger s for a while. Im still using the 1.5 or 1.5.5 version. I have not connected my nano ledger s to my laptop in over 2.5 months until recently.
Do i need to do this firmware update? Also at the moment, i noticed when i connected my ledger s to my laptop, the screen is very dim... like its running out of battery but i read the nano ledger s does not have a battery.
I don't want an issue where you can no longer update the firmware like how i read someone a while back didn't update his ledger s for like years and then he couldn't update it anymore on the nano ledger s.
Do i need to do this firmware update? Also at the moment, i noticed when i connected my ledger s to my laptop, the screen is very dim... like its running out of battery but i read the nano ledger s does not have a battery.
I don't want an issue where you can no longer update the firmware like how i read someone a while back didn't update his ledger s for like years and then he couldn't update it anymore on the nano ledger s.
@LTU_btc this error thing was discussed above https://bitcointalksearch.org/topic/m.53359761.
Yeah, I saw it on Reddit when I tried to find solution for this issue.Ledger Live and Windows 7... I guess that's the reason. Incompatibility.
Upgrade to Windows 10 while it is still available.
You're right, because Windows 7 is officially unsupported on Ledger Live. Upgrading OS is good idea, but for me it's not worth to do that on heavy outdated hardware, I rather would get new PC.Upgrade to Windows 10 while it is still available.
@Lucius, yeah, I was able to do that, same like previous firmware update and didn't faced similar issues like you. Now Windows 7 still have 30% market share, so it's good that's still possible to use Ledger on it. But I think that these numbers among crypto users is significantly smaller. And after few weeks when Microsoft will stop supporting this OS, these numbers will start falling more and more, so probably Ledger don't see big enough demand to support W7, especially looking in long term.
Finally I made Ledger Nano S firmware update on my ancient Windows 7 PC few days ago. And as expected, it wasn't smooth operation...
So you still managed to make a firmware update on Windows 7? I try to update previous firmware 1.5.5 on this OS, but it also fails few time and stuck, so I finish it on W10. What is interesting is that afterward, Ledger Live did not function as before on W7, it just starts and crashes with some error after 30 seconds or 2 minutes. This was not the case with firmware version 1.4.2, so obviously there were some changes in a new firmware.
Given that many people still use the W7, it is good info that there is still an option to update firmware via this OS.
I have found that if I connect my Ledger to the computer first, enter my PIN, and only THEN launch Ledger Live, I have about a 75% chance of being able to work with my Ledger balances.
I always do it the other way around. I launch Ledger Live and after that I connect my Ledger device. I haven't discovered any issues so far with the 1.6 firmware version. The only little difference is that the Ledger Live opening screen seems to load longer than it used to in the past. But this is something I noticed with one of the Ledger Live updates and it is not connected to the new firmware.Finally I made Ledger Nano S firmware update on my ancient Windows 7 PC few days ago. And as expected, it wasn't smooth operation
Ledger Live and Windows 7... I guess that's the reason. Incompatibility. Upgrade to Windows 10 while it is still available.
Updated my ledger after knowing it is not mandatory to put 24-word recovery phrase again. Everything went well without any issue and applications are also working fine. BTC, LTC and ETH are tested and working as expected.
After more testing, I have found that if I connect my Ledger to the computer first, enter my PIN, and only THEN launch Ledger Live, I have about a 75% chance of being able to work with my Ledger balances.
What if you use it with Electrum? Did Electrum notice your device or not?
I'd suggest you use Electrum if you just only need to access your Bitcoin. Ledger Live is a pain in the ass sometimes. It would be better if you can grab a log to see what's happening with your Ledger software.
@LTU_btc this error thing was discussed above https://bitcointalksearch.org/topic/m.53359761.
Finally I made Ledger Nano S firmware update on my ancient Windows 7 PC few days ago. And as expected, it wasn't smooth operation
During update I got "Invalid status 6984" error on Ledger Live and my wallet was stuck on Bootloader. But on second attempt I was able to update firmware without any issues and errors. I mainly use it just for BTC, so I haven't noticed any bugs on my side so far.
During update I got "Invalid status 6984" error on Ledger Live and my wallet was stuck on Bootloader. But on second attempt I was able to update firmware without any issues and errors. I mainly use it just for BTC, so I haven't noticed any bugs on my side so far.
Thanks for the reply.
I am running Windows 10 v1909 (latest version).
After more testing, I have found that if I connect my Ledger to the computer first, enter my PIN, and only THEN launch Ledger Live, I have about a 75% chance of being able to work with my Ledger balances.
Still not a great advert for Ledger.
I am running Windows 10 v1909 (latest version).
After more testing, I have found that if I connect my Ledger to the computer first, enter my PIN, and only THEN launch Ledger Live, I have about a 75% chance of being able to work with my Ledger balances.
Still not a great advert for Ledger.
This firmware (1.6.0) is a POS!
What is your OS?
If it's on Linux try updating the udev rules as mentioned above. This faulty USB connection seems to happen on random people. I personally got this when I change the USB cable. Ironically, my pc no longer detects the device when I used the original Ledgercable but it's fine when I use my old USB cable that's probably 4 years old.
This firmware (1.6.0) is a POS!
Ledger Live simply will not connect reliably to any of my Nano S devices now. It connects to the Ledger initially, then moves to the step "Open the Bitcoin app on your device" and I do so, the Ledger disconnects and it goes back to step 1. When I exit the app the Ledger reconnects. But opening the app on the Ledger just disconnects the device again.
This is the kind of crap that totally turns people off devices like this. How do we know that these devices are secure when they don't even work? I can't send any BTC anywhere, nor can I connect to my accounts in Ledger to confirm a receiving address.
I even defaulted a couple of them and set them up from scratch again to try and get them to work. Still unreliable, I can only get one or two devices to work intermittently, and not very often. Tried multiple cables, no change. WTH!
What a clusterfail, Ledger. GET IT TOGETHER.
Ledger Live simply will not connect reliably to any of my Nano S devices now. It connects to the Ledger initially, then moves to the step "Open the Bitcoin app on your device" and I do so, the Ledger disconnects and it goes back to step 1. When I exit the app the Ledger reconnects. But opening the app on the Ledger just disconnects the device again.
This is the kind of crap that totally turns people off devices like this. How do we know that these devices are secure when they don't even work? I can't send any BTC anywhere, nor can I connect to my accounts in Ledger to confirm a receiving address.
I even defaulted a couple of them and set them up from scratch again to try and get them to work. Still unreliable, I can only get one or two devices to work intermittently, and not very often. Tried multiple cables, no change. WTH!
What a clusterfail, Ledger. GET IT TOGETHER.
@artavdeev
What Operating System are you using? I found this for Ubuntu OS's when searching for that error message you posted. Read the entire thing here > https://www.reddit.com/r/ledgerwallet/comments/dzm7tb/stuck_on_finalizing_update_of_ledger_device_from/
That apparently fixed the issue of the reddit user who had a similar problem.
What Operating System are you using? I found this for Ubuntu OS's when searching for that error message you posted. Read the entire thing here > https://www.reddit.com/r/ledgerwallet/comments/dzm7tb/stuck_on_finalizing_update_of_ledger_device_from/
Quote
Hardware: Ledger Nano S
Previous version: 1.5.5
Ledger Live version: 1.18.2
Ubuntu version: 18.04.3 LTS (64bit)
I was trying to upgrade my Ledger Nano S to version 1.6.0 from Ledger Live running on Ubuntu machine. Done upgrades previously without any problem until now. The update was basically uploaded and transferred to the Ledger wallet, followed instruction to unplug and plug it (with left button pressed) and it went without a problem until it got stuck on message "Finalizing the update". Since that time the device is in "Update" mode and cannot do anything about it. Repair says an error message "Invalid status 6984".
I even tried to enable an experiment feature called "Experimental USB - Alternative USB implementation that might help solve USB issues.", but that didn't help to solve the problem. And as already said, I had no problem updating it previously on this computer...
Any idea what went wrong and how I can fix my Ledger Nano S device?
Previous version: 1.5.5
Ledger Live version: 1.18.2
Ubuntu version: 18.04.3 LTS (64bit)
I was trying to upgrade my Ledger Nano S to version 1.6.0 from Ledger Live running on Ubuntu machine. Done upgrades previously without any problem until now. The update was basically uploaded and transferred to the Ledger wallet, followed instruction to unplug and plug it (with left button pressed) and it went without a problem until it got stuck on message "Finalizing the update". Since that time the device is in "Update" mode and cannot do anything about it. Repair says an error message "Invalid status 6984".
I even tried to enable an experiment feature called "Experimental USB - Alternative USB implementation that might help solve USB issues.", but that didn't help to solve the problem. And as already said, I had no problem updating it previously on this computer...
Any idea what went wrong and how I can fix my Ledger Nano S device?
Quote
Did you update the udev rules before starting the update ? I'd suggest checking that, then restarting in bootloader mode (left button pressed), then finalizing the update.
That apparently fixed the issue of the reddit user who had a similar problem.
Quote
@btchip: Thank you for pointing me the right direction. Although I have tried Option 1 and Option 2 on this link previously (https://support.ledger.com/hc/en-us/articles/115005165269-Fix-connection-issues), it didn't solve my problem (not sure why). I noticed that my Ledger Nano USB bus device is connected with root owner/group.
I followed the instructions in https://developer.chrome.com/apps/app_usb#caveats. Those two documents together should help solving this issue.
To who has similar problem, make sure that connected Ledger Nano via USB has correct owner/group, so the Ledger Live can access it.
1) Connect your Ledger Nano to USB and enter your PIN
2) Run: lsusb (mine Ledger Nano S is the 2c97 device)
3) Run: ls -al /dev/bus/usb//
e.g. ls -al /dev/bus/usb/002/031
I believe it should either have a group plugdev as group, which you should be part of, or you should be the owner, not the root.
https://www.reddit.com/r/ledgerwallet/comments/dzm7tb/stuck_on_finalizing_update_of_ledger_device_from/I followed the instructions in https://developer.chrome.com/apps/app_usb#caveats. Those two documents together should help solving this issue.
To who has similar problem, make sure that connected Ledger Nano via USB has correct owner/group, so the Ledger Live can access it.
1) Connect your Ledger Nano to USB and enter your PIN
2) Run: lsusb (mine Ledger Nano S is the 2c97 device)
3) Run: ls -al /dev/bus/usb/
e.g. ls -al /dev/bus/usb/002/031
I believe it should either have a group plugdev as group, which you should be part of, or you should be the owner, not the root.
Another reddit user reporting issues when opening and trying to add new accounts after firmware update 1.6. I haven't experienced anything like this so far, hopefully I wont have to either. Anyone here that had issues like the person below?
Quote
So I'm having the same issue. Whenever i try to add accounts on a new machine with ledger live, or access them on my regular one, i get the connect and unlock part which works fine, then i open the app on the ledger, and ledger live drops back to "connect and unlock", even though it is connected and unlocked. Then just spins on that.
Support has been less than helpful. Worked fine prior to 1.6. So far they told me to try updating usb drivers (they're fine, and i've done this on 2 machines)....and to try a mac. Yeah, that's a good fucking answer.
Source: https://www.reddit.com/r/ledgerwallet/comments/dxhxwl/after_updating_firmware_16/f9nph35/Support has been less than helpful. Worked fine prior to 1.6. So far they told me to try updating usb drivers (they're fine, and i've done this on 2 machines)....and to try a mac. Yeah, that's a good fucking answer.
Yes, I have Lenger Nano S in my hands with a similar problem.
Update from 1.5.5. to 1.6.0.
The problem appears on all accounts including BTC.
Attempting to restore the Help / Repair your Ledger Device firmware leads to the error "Exception: Invalid status 6984"
Another reddit user reporting issues when opening and trying to add new accounts after firmware update 1.6. I haven't experienced anything like this so far, hopefully I wont have to either. Anyone here that had issues like the person below?
Quote
So I'm having the same issue. Whenever i try to add accounts on a new machine with ledger live, or access them on my regular one, i get the connect and unlock part which works fine, then i open the app on the ledger, and ledger live drops back to "connect and unlock", even though it is connected and unlocked. Then just spins on that.
Support has been less than helpful. Worked fine prior to 1.6. So far they told me to try updating usb drivers (they're fine, and i've done this on 2 machines)....and to try a mac. Yeah, that's a good fucking answer.
Source: https://www.reddit.com/r/ledgerwallet/comments/dxhxwl/after_updating_firmware_16/f9nph35/ Support has been less than helpful. Worked fine prior to 1.6. So far they told me to try updating usb drivers (they're fine, and i've done this on 2 machines)....and to try a mac. Yeah, that's a good fucking answer.
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