Absolutely right. They chose not to fully scrub the Ledger Recovery service from their timeline, which, in my opinion, would have been the appropriate action to partially repair the damage it caused. Postponing it to a later date feels like a temporary fix to mitigate the negative publicity, rather than a sincere effort to rectify the situation.
My guess is that they will probably quietly resume the service when the next super-bull run comes along and there's a massive influx of people who want to buy Bitcoins, if only to offset the sales to make sure they don't nosedive while the original users are boycotting them.
As for how long the firmware's going to be supported, it's anyone's guess. They could easily push a mandatory firmware update on everyone and obviously they can simply install the new firmware onto future hardware wallets that are sold.