hi
thanks for your reply. as i said, fix the problem, and everything will be ok.
well, as you already checked my orders, and indented me, then i have to say, yes, my number of the post aren't exact, because i don't want people know about my market trade arrangement.
when i said deposited 15k usd, it was around 9k usd. the amount is not important here. so lets just ignore it.
as you can see, i am a market trader, for me and many others, timing is very important. i put my orders on your site to buy coins, 2000 at $5, 500 at $5.01 when they showed up at your order list. for at least 5 minutes, you didn't match my orders, i bought nothing. and the price was gone off the order list. let's say, someone or you bought it before i do. do you know how this shit made one boil with anger?
after 5 or 7 or whatever minutes, next round order showed up, you processed my orders with the new orders, but at that time, the market timing is gone, do you understand? process or not process my orders doesn't matter any more, even you processed them, it was even worse, because the market price was lower than yours at that time.
So, the thing at yesterday was when i tried to buy coins at $5 on your site, 5 or 7 minutes after, i got nothing and coins were out off the list, you sold those $5 coins to someone else or you kept them yourself. another 1 or 3 minutes after, new $5 order show up because the market was dropping, then you sold me those coins (i was so pissed off, i forgot to canceled my orders in time). this, its not "matched partially with corresponding sell orders". for me, i did buy nothing, and things even get worse that you matched my orders after long time (minutes) when the market was dropping! and imagine, if the market goes up, the new $5 order would never show up, i would never have chances to buy any coins.at the end, i want to say, your order matching is always slow/wrong, you miss-match my buy orders, after long time (minutes), when the market price was dropping, you matched my orders with new ask order (won't happen if market goes up or no new order show up). this was all your fault, even you didn't do any under table things. and your promise of resolve system problems never come true for these days. so, please stop finding excuses or talking about other useless/little importance things.
this kinds of delay/slow/wrong problem never happened with other exchangers, and it cost you > 2 weeks to fix until now still failed. please, read it with your occupational ethics, and tell us, did i spread rubbish?
https://bitcointalksearch.org/topic/m.763090
I have had nothing but problems with Cryptoxchange. There are several problems which occur on a regular basis and then all the other problems that go along with it. The trade engine is always down. I have lost money on a regular basis with Cryptoxchange. I haven't actually lost money but the transactions are not processed. That leads to me not being able to complete transactions and make money. That is how I come up with the response I am losing money. The only answers and responses I get from customer service from cryptoxchange are that yes we realize there is a problem and we have been working on it. When you work on a problem everyday and it's the same problem that tells me it's nt a problem more like it's how we do business. If the platform is not ready to use maybe you should consider shutting the site down until it is ready and there aren't any more problems. Pretty much all you are doing by running around the problem is pissing people off. I am one of the people you pissed off with a weekly apology and no compensation and no remedy for the problem. I would suggest anyone looking to use Cryptoxchange to think again and find another exchange.