Hello all,
the rewards of our
Promo #14 have been credited to all eligible users.
Hi Flávio,
I confirm that I have received the Free Bet. But, This is the first time I am having trouble with Livecasino.
I played Crazy time Game with the free bet of 1mBTC, and I won 1.02mBTC from the game. After finishing my rounds, I clicked back to lobby and realized that my winning was not added to my Livecasino balance. I knocked on the support and explained everything. The support asked me to try different browsers/log out-Log in/Clear browsers etc. I have done all the basic troubleshooting, but the amount was not added to the balance. I knocked the support again, and they have forfeited my Previous winnings and added another new 1mBTC Free bet Which I never asked to do. I told them that I was happy with my previous winnings because no one knew if I would win again or not. But, Surprisingly Support agent said
"But you just played that free bet again" which I didn't.
The amount doesn't matter here. The amount is not so significant. But, Everyone loves freebies, and so do I.
I am attaching some screenshots to understand what is happening with me. I had a great experience with Livecasino before. It will be appreciated if you look into this.
Note: Sorry for Posting too many Images. Edit: The Winning amount was Added to my Balance. Thanks!
BTW, You have posted the same response twice. Maybe Mistakes?