I hope you can solve your problem. If you are unable to resolve your problem, then the next step would be for you to create a thread in the scam accusations section and post evidence.
I believe the op should have already solved his issue due to the suggestion made above; the dot com site is having issues so users are unable to use it - even the representative made a post in their Ann thread and they also didn’t use the .com instead they used .io.
The representative should make an official statement across all their social media handles about their site being down and also direct users to the site they can access for the time being - because if they don’t we’ll see more complaints rolling in.
