How about got permanen banned because change password directly?? Because she usually change any of her internet account atleast once in 2-3 months.. She changed her password yesterday and today got perma banned...
Does it say something like OP? If it's like that then it's like op on needing to contact admins on getting account back. Example:
Sorry Guest, you are banned from using this forum!
For security, your account has been locked. Email emailxxxxx@theymos.e4ward.com
If it is a true perma ban it is not from changing password. Can you post a picture of reason?