Topic: Maybe someone knows who the address belongs to? (Read 798 times)
"Kindly inform we also cannot disclose that information regarding BTC to that particular user."
some nonsense... they won't even inform that person.
Do you want to say that the person who received that money may have spent/withdrew it from CEX and that this could be a problem in the event that customer support contacts him and informs him that it would be desirable to return what obviously does not belong to him? That might even make sense, because there might be some new complications for all involved parties, and CEX in this way (by doing nothing) is actually letting everything go into oblivion, even though it would be ethical for them to try to resolve this situation between two clients.
It is even possible that the person who received the coins by mistake wants to do the right thing, but also fails to find out to whom the coins should be returned.
I completely agree with you that if the CEX and their support staffs show some kind of actual intention of support for the user in trouble, it is better for their exchange brand.It is even possible that the person who received the coins by mistake wants to do the right thing, but also fails to find out to whom the coins should be returned.
I guess you understand my post well enough but let me explain more. If that user used the mistakenly sent money for things like Margin tradings, Futures trading and already lost most or all of that money, it is now impossible to return it.
I don't know in case if it is brought to the court, will that person has to refund it to zazarb. It can be order by the court but if the person was already bankrupted, no way to get any sort of refund, big or small, all or part of initial fund.
@zazarb, there is no doubt that it is your fault that the coins ended up at the wrong address, but it is also difficult to understand that that CEX does not want to do something as simple as sending an e-mail to the owner of the account where your coins ended up.
It is a good idea but there will be different situations with it.
If that user lost a lot of money, does not have enough money for return the coin to zazarb, it will be the end of this case.
If that exchange tries to support zazarb like your solution, it looks good and they actually care about customer.
Do you want to say that the person who received that money may have spent/withdrew it from CEX and that this could be a problem in the event that customer support contacts him and informs him that it would be desirable to return what obviously does not belong to him? That might even make sense, because there might be some new complications for all involved parties, and CEX in this way (by doing nothing) is actually letting everything go into oblivion, even though it would be ethical for them to try to resolve this situation between two clients.
It is even possible that the person who received the coins by mistake wants to do the right thing, but also fails to find out to whom the coins should be returned.
I won’t say new fear unlocked because it’s always been there. Idk if it’s just me but when I want to transfer crypto, I click the copy button a lot and go straight to the app where I’m pasting it, making sure the last digits match. And if I get distracted, despite having copied and pasted it, I’ll start again, just to be sure.
A mistake like this, is why there is always the need for proper confirmation, biometrics and even authenticator authentication code requested by the exchange before completing the transaction.
It probably would work but you got to remember that at the stage of confirmation through biometric, you don't think there to look at that transaction if you did something wrong, you immediately just confirm the transaction through your biometric. Authentication to a third degree might work but I'm not so sure that it's a good idea for you to be having all of that paranoid steps when a little lesson in self-awareness and skills in observation is probably enough to solve this particular problem, what this one does is that it just makes each transaction much more scary because they always want you to confirm and at the same time they are an inconvenience. Finally answer from support , even takes away the possibility of contacting that person 
“If the account doesn't belong to you, we are sorry to inform you that we are unable to do anything since the deposit has credited to the account. Kindly inform we cannot disclose the information of that particular account.“
The answer is disappointed for you but I think it is a fair and frank answer from the support staff.“If the account doesn't belong to you, we are sorry to inform you that we are unable to do anything since the deposit has credited to the account. Kindly inform we cannot disclose the information of that particular account.“
It is common that any company has their responsibility to secure information of their customers. Except only if the government, police knocks their doors with official requirements on that company to share information about a customer.
Just think as not a victim, like an email to that exchange, ask the same thing, and they give me personal information of your account, it is like doxing their customer information. It's terrible and irresponsible company.
I know this is a hard loss for you but no other way than accept it.
@zazarb, there is no doubt that it is your fault that the coins ended up at the wrong address, but it is also difficult to understand that that CEX does not want to do something as simple as sending an e-mail to the owner of the account where your coins ended up.
It is a good idea but there will be different situations with it.If that user lost a lot of money, does not have enough money for return the coin to zazarb, it will be the end of this case.
If that exchange tries to support zazarb like your solution, it looks good and they actually care about customer.
Finally answer from support , even takes away the possibility of contacting that person
“If the account doesn't belong to you, we are sorry to inform you that we are unable to do anything since the deposit has credited to the account. Kindly inform we cannot disclose the information of that particular account.“
A mistake like this, is why there is always the need for proper confirmation, biometrics and even authenticator authentication code requested by the exchange before completing the transaction. “If the account doesn't belong to you, we are sorry to inform you that we are unable to do anything since the deposit has credited to the account. Kindly inform we cannot disclose the information of that particular account.“
It's going to hard and much energy would be expended inorder to contact the person the coins was mistakingly sent to. Worst is that the person may not have an idea that such coins is in their wallet right now, if they do, an exchange platform doesn't do much to reveal sender and receivers information like the way Fintech and commercial Banks would.
Perhaps keep trying to contact support would be the wisest path to follow in this situation as you have done. Good luck.
@zazarb, there is no doubt that it is your fault that the coins ended up at the wrong address, but it is also difficult to understand that that CEX does not want to do something as simple as sending an e-mail to the owner of the account where your coins ended up. I interpret it as very bad support, but I would also not give up in order to return my coins in all possible legal ways.
If you haven't already, try to make pressure on them at all the social networks they use, I think you have nothing to lose.
If you haven't already, try to make pressure on them at all the social networks they use, I think you have nothing to lose.
Finally answer from support , even takes away the possibility of contacting that person
“If the account doesn't belong to you, we are sorry to inform you that we are unable to do anything since the deposit has credited to the account. Kindly inform we cannot disclose the information of that particular account.“
“If the account doesn't belong to you, we are sorry to inform you that we are unable to do anything since the deposit has credited to the account. Kindly inform we cannot disclose the information of that particular account.“
Quote from: zazarb
Sent some btc to wrong address (unknown to me) Seeing transaction quantities and amounts in this address and others related tothe same wallet, I guess it can belong to the some exchange or pools.
348fuPNPrZfFe4qYpYHN1SouFmHCeFX82V
There are many BTC address in the exchange market, which some are not in this community and it will be difficult for you to trace the person to know the country and the society the person live, and where the person are right now.348fuPNPrZfFe4qYpYHN1SouFmHCeFX82V
And the address you send the BTC look like all those exchange wallet address, which there are millions of people in that exchange market using different address to buy BTC from the sellers, and it will be difficult for you to find the real identity to collect your BTC back or chat with them to return your BTC which is impossible.
That is why is very good to always check the address 3 times to confirm, if the address is correct before sending the BTC and it will save you from wrong address, I guess many people will learn another lesson from this your mistake.
It's great that the address belongs to a fairly known exchange, as at least there's an understanding of how to look for the money to be returned. I've never used this exchange, but it seems to be a pretty well-established company. However, there are a lot of negative reviews, mentioning that they have terrible customer support, so I'm not surprised the op has had some issues with responses taking a while.
I wonder why they're not disclosing the full address of their customer who got the money, though. Also, since it's a centralized exchange, I don't understand why they can't simply take the money out of that account and return it themselves.
I hope the issue will be resolved. This story really showcases the importance of taking time to double-check the addresses before making a transaction.
I wonder why they're not disclosing the full address of their customer who got the money, though. Also, since it's a centralized exchange, I don't understand why they can't simply take the money out of that account and return it themselves.
I hope the issue will be resolved. This story really showcases the importance of taking time to double-check the addresses before making a transaction.
I don't understand why they gave you information that actually can't help you
It would make more sense if they'd send an email to the account owner, asking him to contact OP. Sharing half an email address it's not helping at all.The matter should be so simple, but instead of helping people they make incomprehensible moves - because they really could have sent an e-mail to that client and explained the situation to him, or perhaps used one of the internal forms of communication if it exists within the platform. I'm just wondering if it's just bad customer support, or are there some rules that prevent them from contacting their customers in these situations?
This is one painful thing about exchange or any other wallet address you don't know the owner and automatically you lose your funds.
It would make more sense if they'd send an email to the account owner, asking him to contact OP. Sharing half an email address it's not helping at all.
I was thinking this can be operated at their ends without even making the user know that the money has been moved from his account back to the origination address except if BTC has been spent. If the user refuses then they can operate internally on that account since is exchange or even freeze the account until the receiver refund back to op address. I don't understand why they gave you information that actually can't help you
It would make more sense if they'd send an email to the account owner, asking him to contact OP. Sharing half an email address it's not helping at all.This is out of it from a stand point that, it’s an incoming transaction to a Kucoin user’s address. No harm in trying whatever solution as proposed but, it’s almost as good as gone.
@zazarb, if I may be curious and ask how it happened that you sent BTC to the wrong address - was it because you typed the address manually or was it due to clipboard malware that changed the address? The latter does not seem like a realistic option to me, because hackers usually do not use deposit addresses on CEXs, but of course there are those who are not very intelligent.
I don't really know how some people get into this sometimes because this is the address is being sent to him there's a business negotiation I think I will say that it is a scam but I don't really know actually how he got the wallet on descent the BTC into such wallets, does it mean that exchange is not safe any longer for someone to make use of their wallet address don't know exactly as in something that may be cause of all these. 
I don't understand why they gave you information that actually can't help you
It would make more sense if they'd send an email to the account owner, asking him to contact OP. Sharing half an email address it's not helping at all. kuCoin only gave a partial email (credited account)
mikec*******[email protected] , knowing the full email address, I could try to contact him...
mikec*******[email protected] , knowing the full email address, I could try to contact him...
I don't understand why they gave you information that actually can't help you contact the owner of that account? Maybe it's about someone named Mike, which means you can narrow down the choice to a few million people in the US - but also "mikec" can be a nickname used in some countries in the Balkans, and also as a surname.
kuCoin only gave a partial email (credited account)
mikec*******[email protected] , knowing the full email address, I could try to contact him...
mikec*******[email protected] , knowing the full email address, I could try to contact him...
Did you try googling that partial email or variations of it?
You might get lucky.
If it really is a gmail you might get lucky people tend to use one email from them in a lot of places so it might actually be searchable.
-Dave
of course, unfortunately unsuccessfully...
kuCoin only gave a partial email (credited account)
mikec*******[email protected] , knowing the full email address, I could try to contact him...
mikec*******[email protected] , knowing the full email address, I could try to contact him...
Did you try googling that partial email or variations of it?
You might get lucky.
If it really is a gmail you might get lucky people tend to use one email from them in a lot of places so it might actually be searchable.
-Dave
kuCoin only gave a partial email (credited account)
mikec*******[email protected] , knowing the full email address, I could try to contact him...
mikec*******[email protected] , knowing the full email address, I could try to contact him...
A month has passed and the recipient did not return the sent bitcoin? Hmm I may be thinking that maybe they don’t want to ever return it. Surely they can return it to your address but decided to not do so.
Still you could go and contact the person and ask if they could resend back to you your bitcoins. Hoping you get them back, op!
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