The mistake was yours,this is normal procedure for all books.
Imagine their players to take the bonus, make some winning bets, then to ask the company to cancel only the bonus and let them withdraw the winnings....
You want to withdraw the winnings without to complete the rollover....
Topic: mBit Casino and Sports book Experience - page 2. (Read 396 times)
I've been in Crypto since 2013 and I've seen several exchanges fall down. However, this is my first experience with a casino not honoring the payout.
I'll try to detail my experience hoping to save the next soul from tons of headaches.
1) I made a .15208251 deposit on feb 1st and used the coupon code ’100%mBIT’ which added an extra 72.90 mBTC to my account.
2) Made 5 different super bowl bets maxing out my balance
All is good until post game when I tried to Cash out.
3) I had to wait several hours before the winnings cleared. No big deal. My total balance at this point is 512.61mBTC
4) tried to cashout by transferring BTC from Sportsbook to casino but it kept saying insufficient balance.
5) Chatted with support and they said that the amount is locked due to the bonus. So my option is to forfeit the bonus of 72.90mBTC just so I can withdraw.
6) I authorized support to forfeit the bonus and next thing I know my balance shows .15208251.
7) talked to support again and she said forfeiting bonus also forfeit winnings.
Their terms and Conditions doesn't mention anything about forfeiting winnings so I'm not sure why mBIT would knowingly deceive their customer.
I welcome https://mbitcasino.com to chime in and explain their side.
Here's the transaction ID: 4758023; 4757996; 4758008
I'll try to detail my experience hoping to save the next soul from tons of headaches.
1) I made a .15208251 deposit on feb 1st and used the coupon code ’100%mBIT’ which added an extra 72.90 mBTC to my account.
2) Made 5 different super bowl bets maxing out my balance
All is good until post game when I tried to Cash out.
3) I had to wait several hours before the winnings cleared. No big deal. My total balance at this point is 512.61mBTC
4) tried to cashout by transferring BTC from Sportsbook to casino but it kept saying insufficient balance.
5) Chatted with support and they said that the amount is locked due to the bonus. So my option is to forfeit the bonus of 72.90mBTC just so I can withdraw.
6) I authorized support to forfeit the bonus and next thing I know my balance shows .15208251.
7) talked to support again and she said forfeiting bonus also forfeit winnings.
Their terms and Conditions doesn't mention anything about forfeiting winnings so I'm not sure why mBIT would knowingly deceive their customer.
I welcome https://mbitcasino.com to chime in and explain their side.
Here's the transaction ID: 4758023; 4757996; 4758008
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