So far all the complaints on third party websites have been reviewed and closed, and it is clear that the decision we have taken is fair and legit
https://www.casinomeister.com/casino-complaints/summary-2023/#march
https://casino.guru/metaspins-casino-the-player-s-account-got-blocked
Topic: Metaspins.com Scam Site Dont put your BTC There!!!!! NOT pay 9500 USD winnings (Read 420 times)
March 17, 2023, 03:44:19 AM
March 10, 2023, 06:57:20 PM
We thank you for raising your concerns here. Unfortunately, due to security reasons we cannot disclose our internal operational processes to identify fraud, however we work closely with community representatives and provide them with relevant information regarding claims. Here you can see the results of our collaboration:
https://lcb.org/onlinecasinobonusforum/player-complaints/metaspins-casino-not-pay-9500-usd-winnings
https://lcb.org/onlinecasinobonusforum/player-complaints/metaspins-casino-not-pay-9500-usd-winnings
It's good that you provided a way to let a third party mediate on the concern although the complainant is not satisfied with the result although he is the one who filed and ask for mediation by posting on that platform it may be considered resolved but it's up to OP to take further action if he firmly believes that there is manipulation on the logs
March 10, 2023, 10:58:02 AM
We thank you for raising your concerns here. Unfortunately, due to security reasons we cannot disclose our internal operational processes to identify fraud, however we work closely with community representatives and provide them with relevant information regarding claims. Here you can see the results of our collaboration:
https://lcb.org/onlinecasinobonusforum/player-complaints/metaspins-casino-not-pay-9500-usd-winnings
https://lcb.org/onlinecasinobonusforum/player-complaints/metaspins-casino-not-pay-9500-usd-winnings
March 10, 2023, 09:38:06 AM
Thank you for sharing your bad experience and reviews about metaspin.com so that everyone would be vigilant towards this casino. Also, make sure that there might not be any breach of terms & conditions by your side as they claim. Then I suggest you post this in the scam accusation section on this forum.
March 09, 2023, 05:40:44 PM
Did all "his other accounts" also submit KYC?
Did all other accounts also have deposits, if yes then how big?
Did other accounts also win money in your casino?
Did any of the accounts managed to withdraw anything?
But for the quoted phrases above, I don't think it matters if ever Metaspins proved that the OP is multi-accounting and abusing their bonuses.
Metaspins, please prove that he really did abused your casino.
I support that OP should get his initial deposit because other casinos are doing that one example is Betcoin.ag and many other casinos, but if it's in the casino's terms that they will confiscate funds if there are violations then there is nothing we can do,
This is one of the times that casinos just issue an official statement and that's all there is without showing anything to back up the claims, what made them different from 1xbit who does the same, casinos should do a mediation if they want to protect their security system.
March 09, 2023, 04:40:20 PM
In as much as you are trying to prove a point op you too must come with a clean hand. You said they told you about opening multiple accounts and if we are to go by that, it seems your ip has been used to open an account with them before or possibly you might be using a public internet service which might have prompted their actions against your account or did you use a VPN while login into your account? From the post you made it clearly states so maybe as a result of that, you will need to prove beyond reasonable doubt you did not default their policy, terms and conditions. However, there is no proof here as I tried quoting you post so that the pictures could be viewable but to no avail. I would suggest you use the imgur or imgbb.com to make upload of your proof.
We must see a warning sign about multi-account, right after we register. Now if the OP still continues to deposit, there is nothing to be blamed here but him. When registering to any site, it will be best to not use a public internet because we never know what if the IP is already been used for illegal acts?There is also a tendency that the owner of that wifi will sniff our login credentials and hacked your accounts.
If we already have created our account before and successfully use it, what's the use of using a VPN to login? A casino can ask us a KYC if they detect us and if it's against the rule but we can always complete it if we want to recover our account.
March 09, 2023, 01:38:50 PM
My opinion it seems that the OP has provided concrete evidence and at least Metaspin should also provide evidence related to what is meant by multi-account fraud.
So that everyone here will have no doubts if all the problems are solved in the open and if Metaspins has provided evidence about multiple accounts, it will fix things.
But if this is not resolved soon and the OP has provided evidence but the Metaspins team has not provided any evidence, this is likely to be a big problem for Metaspins whose reputation has decreased a little.
So that everyone here will have no doubts if all the problems are solved in the open and if Metaspins has provided evidence about multiple accounts, it will fix things.
But if this is not resolved soon and the OP has provided evidence but the Metaspins team has not provided any evidence, this is likely to be a big problem for Metaspins whose reputation has decreased a little.
March 09, 2023, 10:08:26 AM
As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures.
Unfortunately, due to all the gathered evidence, your accounts were disabled and fraudulent winnings were removed.
I don't know what kind of policy you are using, but I believe the best thing to do if you detect system abuse or bonus abuse is to restrict the accounts involved and any winnings that come through the abuse. Withholding a customer's deposited funds is the wrong move to make because you will be rubbing his or her hard-earned money into the casino. Unfortunately, due to all the gathered evidence, your accounts were disabled and fraudulent winnings were removed.
Just to be clear, system abuse is not encouraged, but also holding customers' funds no matter the crime is something a casino or platform should not do, unless they are also scammers who are hiding behind their policy. If things are not followed accordingly, even a clean account can be tagged suspicious when the platform is noticed with the customers holding.
March 09, 2023, 08:14:57 AM
Did all "his other accounts" also submit KYC?
Did all other accounts also have deposits, if yes then how big?
Did other accounts also win money in your casino?
Did any of the accounts managed to withdraw anything?
But for the quoted phrases above, I don't think it matters if ever Metaspins proved that the OP is multi-accounting and abusing their bonuses.
Metaspins, please prove that he really did abused your casino.
March 09, 2023, 07:56:04 AM
A casino website which is withholding your withdrawal on grounds (with proof) that you somehow breached the terms and conditions of mentioned casino is not considered a scam nor something irregular. Casinos usually do their checks during withdrawal events. This provides them the advantage of having to do less checks in a certain time period. Checking everyone thoroughly might be technically not possible for them. Another advantage for them is pocketing some more of your money, should you continue gambling and lose. Whether that is morally questionable can be debated.
But it does seem like you don't deny the multi-account allegations? Should have perhaps read the casinos rules first.
But it does seem like you don't deny the multi-account allegations? Should have perhaps read the casinos rules first.
March 09, 2023, 06:27:32 AM
As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures.
Unfortunately, due to all the gathered evidence, your accounts were disabled and fraudulent winnings were removed.
I don't know what kind of policy you are using, but I believe the best thing to do if you detect system abuse or bonus abuse is to restrict the accounts involved and any winnings that come through the abuse. Withholding a customer's deposited funds is the wrong move to make because you will be rubbing his or her hard-earned money into the casino. Unfortunately, due to all the gathered evidence, your accounts were disabled and fraudulent winnings were removed.
Just to be clear, system abuse is not encouraged, but also holding customers' funds no matter the crime is something a casino or platform should not do, unless they are also scammers who are hiding behind their policy. If things are not followed accordingly, even a clean account can be tagged suspicious when the platform is noticed with the customers holding.
March 09, 2023, 06:07:42 AM
Unfortunately, due to all the gathered evidence, your accounts were disabled and fraudulent winnings were removed.
This doesn't make sense. You claim to have removed fraudulent winnings, but you've stolen his deposit. So what is this about, his fraudulent winnings or making a few dollars at the expense of a client?
I've worked in customer service for 2 years and we'd never hold client's deposit, even if that client was using multiple accounts or trying to cheat KYC.
Your explanation of a bonus abuse doesn't hold because OP won a lot of money. Many times more than the bonus provided by the casino, so the casino did not lose money because he claimed the bonus, but because he got lucky and won and he would've won without the bonus, because according to him he deposited a much higher amount than what he was betting ($420 to play with a $5bet).
I don't know what the bonus was, but you could've handled it in many different ways that would satisfy both you and the client, like returning his deposit only, or subtracting the bonus from his balance.
Would you mind giving some more details about the case?
I'm asking because the multi accounting argument is also pretty weak, since OP went through KYC procedure.
Did all "his other accounts" also submit KYC?
Did all other accounts also have deposits, if yes then how big?
Did other accounts also win money in your casino?
Did any of the accounts managed to withdraw anything?
March 09, 2023, 05:15:17 AM
After explaining your situation to the team then did they reply tp you or that's the last thing they reply. If that's really the case then I think they want to scam people in a way that it won't be called a scam since they can show everyone that you violated some of their rules liie having multiple accounts and such. Anyway, is your country not one of the countries that are not eligible to gamble in their platform?. There are casinos like that where some countries are blocked in their platform to gamble for some reason.
In fact, if you look at TaC metaspins.com then you can see that there is a very small list of limited territories that include countries such as Afghanistan, Cuba, Curacao, Cyprus, Iran, Iraq, Isle of Man, Italy, Malta, Netherlands and its territories, North Korea, Belarus, Spain, Sudan, Syria, United Kingdom and its territories, United States.
My home country is Latvia. It is not in their list.
You can see the last reply of Metaspins representative, it is just a copy paste message, it does not provide any evidence, just modern words like "Metaspins customer experience during their gaming journey with us is a number one priority" , "internal procedures" these are abstract phrases, that do not prove anything.
If Metaspins casino is 100% sure in what they are posting , they can prove it.
If they can not prove, then I would say Metaspins casino number one priority is NOT pay any winnings, or at least large winnings.
March 09, 2023, 03:46:49 AM
Bitcointalk members please be aware of Metaspins crypto SCAM casino !!!
7 March 2023 in the morning made deposit 420 USD (0.0189 BTC). Metaspins casino has 7.9 rating on casino guru, I thought it is established, growing and honest casino. I received 100% welcome bonus and played Nolimit City video slots. I played with a 5 USD bet accordning to welcome bonus terms and conditions. Suddenly I received a huge winning and my balance become approximately 9000 USD. I completed wagering requirements and made a withdrawal request 9500 USD (0.43 BTC).
After about 5 minutes I received email with title KYC and my withdrawal request was canceled. I followed link in email and made picture of my Passport and Selfie. Process went very fast.
I put withdrawal request again and after 10 minutes I received email quote
"We are contacting you on behalf of our Fraud team.
We have now closed your account related to this email address: *****@gmail.com, due to breach of our Terms and Conditions 8.1: Only one account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts.
Your withdrawal has been cancelled and your Balance confiscated."
I know this is NOT true , because Metaspins casino credit welcome bonus automatically. This means that Metaspins casino computer automatically checks IP address, computer device, person and household and credit welcome bonus to account.
If I breached one of these I would never receive welcome bonus.
This means Metaspins casino is SCAM company and not paying winnings to players.
My Metaspins Casino username is BubblyHorseaffa
I attach screenshot of my withdrawal request and emails I received from Metaspins Casino.
/5BPTMk56sqpA4xhcA]https://photos.app.[Suspicious link removed]/5BPTMk56sqpA4xhcA
/pYkj2UtiXLvjFDyM9]https://photos.app.[Suspicious link removed]/pYkj2UtiXLvjFDyM9
/cUenh5jKPtNPhWMA9]https://photos.app.[Suspicious link removed]/cUenh5jKPtNPhWMA9
This topic is made to WARN people - don't make any deposit to Metaspins.com. Metaspins casino don't withdraw any winnings.
7 March 2023 in the morning made deposit 420 USD (0.0189 BTC). Metaspins casino has 7.9 rating on casino guru, I thought it is established, growing and honest casino. I received 100% welcome bonus and played Nolimit City video slots. I played with a 5 USD bet accordning to welcome bonus terms and conditions. Suddenly I received a huge winning and my balance become approximately 9000 USD. I completed wagering requirements and made a withdrawal request 9500 USD (0.43 BTC).
After about 5 minutes I received email with title KYC and my withdrawal request was canceled. I followed link in email and made picture of my Passport and Selfie. Process went very fast.
I put withdrawal request again and after 10 minutes I received email quote
"We are contacting you on behalf of our Fraud team.
We have now closed your account related to this email address: *****@gmail.com, due to breach of our Terms and Conditions 8.1: Only one account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts.
Your withdrawal has been cancelled and your Balance confiscated."
I know this is NOT true , because Metaspins casino credit welcome bonus automatically. This means that Metaspins casino computer automatically checks IP address, computer device, person and household and credit welcome bonus to account.
If I breached one of these I would never receive welcome bonus.
This means Metaspins casino is SCAM company and not paying winnings to players.
My Metaspins Casino username is BubblyHorseaffa
I attach screenshot of my withdrawal request and emails I received from Metaspins Casino.
/5BPTMk56sqpA4xhcA]https://photos.app.[Suspicious link removed]/5BPTMk56sqpA4xhcA
/pYkj2UtiXLvjFDyM9]https://photos.app.[Suspicious link removed]/pYkj2UtiXLvjFDyM9
/cUenh5jKPtNPhWMA9]https://photos.app.[Suspicious link removed]/cUenh5jKPtNPhWMA9
This topic is made to WARN people - don't make any deposit to Metaspins.com. Metaspins casino don't withdraw any winnings.
Hi BubblyHorseaffa,
Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.
In order to achieve that our dedicated teams are working 24/7 to bring positivity, excitement, and entertainment into people's lives.
However, not everyone is registering with us to experience everything that we have to offer and try to defraud the project in various ways. By following our Terms and Conditions we have zero tolerance for such behavior.
As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures.
Unfortunately, due to all the gathered evidence, your accounts were disabled and fraudulent winnings were removed.
If in the future there will be more accounts created on your behalf they will be disabled upon earliest detection.
The decision is final and there will be no further communication regarding this case.
We appreciate your time and understanding regarding this matter.
Cheers,
Metaspins Customer Experience Team
Dear Metaspins Customer Experience Team
I have only one account in Metaspins casino. My account was registered at home on my personal computer. In my household only I have access to my computer and I have only one computer and one mobile phone which i used to complete KYC.
I registered only one account in Metaspins casino.
I did not use VPN, my computer was connected to local internet service provider SIA BITE.
"As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures."
I am 100% sure that I have registered only one account at Metaspins casino.
Please provide evidence that my account was confirmed to participate in a multi-accounting and bonus abuse.
Please explain what accounts were disabled?
Thank you
March 09, 2023, 03:01:17 AM
Bitcointalk members please be aware of Metaspins crypto SCAM casino !!!
7 March 2023 in the morning made deposit 420 USD (0.0189 BTC). Metaspins casino has 7.9 rating on casino guru, I thought it is established, growing and honest casino. I received 100% welcome bonus and played Nolimit City video slots. I played with a 5 USD bet accordning to welcome bonus terms and conditions. Suddenly I received a huge winning and my balance become approximately 9000 USD. I completed wagering requirements and made a withdrawal request 9500 USD (0.43 BTC).
After about 5 minutes I received email with title KYC and my withdrawal request was canceled. I followed link in email and made picture of my Passport and Selfie. Process went very fast.
I put withdrawal request again and after 10 minutes I received email quote
"We are contacting you on behalf of our Fraud team.
We have now closed your account related to this email address: *****@gmail.com, due to breach of our Terms and Conditions 8.1: Only one account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts.
Your withdrawal has been cancelled and your Balance confiscated."
I know this is NOT true , because Metaspins casino credit welcome bonus automatically. This means that Metaspins casino computer automatically checks IP address, computer device, person and household and credit welcome bonus to account.
If I breached one of these I would never receive welcome bonus.
This means Metaspins casino is SCAM company and not paying winnings to players.
My Metaspins Casino username is BubblyHorseaffa
I attach screenshot of my withdrawal request and emails I received from Metaspins Casino.
This topic is made to WARN people - don't make any deposit to Metaspins.com. Metaspins casino don't withdraw any winnings.
7 March 2023 in the morning made deposit 420 USD (0.0189 BTC). Metaspins casino has 7.9 rating on casino guru, I thought it is established, growing and honest casino. I received 100% welcome bonus and played Nolimit City video slots. I played with a 5 USD bet accordning to welcome bonus terms and conditions. Suddenly I received a huge winning and my balance become approximately 9000 USD. I completed wagering requirements and made a withdrawal request 9500 USD (0.43 BTC).
After about 5 minutes I received email with title KYC and my withdrawal request was canceled. I followed link in email and made picture of my Passport and Selfie. Process went very fast.
I put withdrawal request again and after 10 minutes I received email quote
"We are contacting you on behalf of our Fraud team.
We have now closed your account related to this email address: *****@gmail.com, due to breach of our Terms and Conditions 8.1: Only one account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts.
Your withdrawal has been cancelled and your Balance confiscated."
I know this is NOT true , because Metaspins casino credit welcome bonus automatically. This means that Metaspins casino computer automatically checks IP address, computer device, person and household and credit welcome bonus to account.
If I breached one of these I would never receive welcome bonus.
This means Metaspins casino is SCAM company and not paying winnings to players.
My Metaspins Casino username is BubblyHorseaffa
I attach screenshot of my withdrawal request and emails I received from Metaspins Casino.
This topic is made to WARN people - don't make any deposit to Metaspins.com. Metaspins casino don't withdraw any winnings.
Hi BubblyHorseaffa,
Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.
In order to achieve that our dedicated teams are working 24/7 to bring positivity, excitement, and entertainment into people's lives.
However, not everyone is registering with us to experience everything that we have to offer and try to defraud the project in various ways. By following our Terms and Conditions we have zero tolerance for such behavior.
As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures.
Unfortunately, due to all the gathered evidence, your accounts were disabled and fraudulent winnings were removed.
If in the future there will be more accounts created on your behalf they will be disabled upon earliest detection.
The decision is final and there will be no further communication regarding this case.
We appreciate your time and understanding regarding this matter.
Cheers,
Metaspins Customer Experience Team
March 09, 2023, 01:40:13 AM
Sorry for creating multiple threads, I now created a thread in Scam Accusations https://bitcointalksearch.org/topic/metaspinscom-scam-site-dont-put-your-btc-there-not-pay-9500-usd-winnings-5444025
Now that you have already created a separate thread in the scam accusation board, you can now luck this thread so that all discussions and comments can be made on the reputation board thread you created.But next time all you need do is to move the threads to the scam accusation board that way you save yourself the stress of making a new thread.
Sorry, I did not know that it is possible to MOVE thread. Next time I will know that. Thank you
March 08, 2023, 04:08:45 PM
Sorry for creating multiple threads, I now created a thread in Scam Accusations https://bitcointalksearch.org/topic/metaspinscom-scam-site-dont-put-your-btc-there-not-pay-9500-usd-winnings-5444025
Now that you have already created a separate thread in the scam accusation board, you can now luck this thread so that all discussions and comments can be made on the reputation board thread you created.But next time all you need do is to move the threads to the scam accusation board that way you save yourself the stress of making a new thread.
March 08, 2023, 03:52:31 PM
In as much as you are trying to prove a point op you too must come with a clean hand. You said they told you about opening multiple accounts and if we are to go by that, it seems your ip has been used to open an account with them before or possibly you might be using a public internet service which might have prompted their actions against your account or did you use a VPN while login into your account? From the post you made it clearly states so maybe as a result of that, you will need to prove beyond reasonable doubt you did not default their policy, terms and conditions. However, there is no proof here as I tried quoting you post so that the pictures could be viewable but to no avail. I would suggest you use the imgur or imgbb.com to make upload of your proof.
March 08, 2023, 03:33:19 PM
Sorry for creating multiple threads, I now created a thread in Scam Accusations https://bitcointalksearch.org/topic/metaspinscom-scam-site-dont-put-your-btc-there-not-pay-9500-usd-winnings-5444025
March 08, 2023, 03:25:21 PM
In fact, if you look at TaC metaspins.com then you can see that there is a very small list of limited territories that include countries such as Afghanistan, Cuba, Curacao, Cyprus, Iran, Iraq, Isle of Man, Italy, Malta, Netherlands and its territories, North Korea, Belarus, Spain, Sudan, Syria, United Kingdom and its territories, United States. But if they refer to a violation of the rules of one account- one IP, then it is possible that the player logged into the account, for example, using another provider and, for example, from a mobile phone, and if the player has a dynamic IP, what to do in this case, of course, they may identify the device itself by mac address.
We either don't know all the facts here or the casino is at fault. At least that's my understanding of the case.
Even if player had another account, he had a decent deposit of 420 USD and a big win of 9000 USD. OP won at slots which means it had nothing to do with a different IP address or another account, even if he is guilty of that.
They could ban his account and return the deposit, but they chose to be greedy and steal everything. Also it looks really shitty because they did nothing until he won. Then they contacted him about KYC and then came up with the idea to steal his deposit. If he was changing IPs then it should have been obvious from the start. Why ask him for KYC then?
From what I can see here they were hoping he wouldn't give them his ID but since he did everything right with KYC they came up with a fraud charge.
If OP was making multiple accounts and claiming bonuses that he tried to withdraw and disappear, they would have the right to do what they did, but it doesn't seem like the bonus, or another account had anything to do with his win in slots.
Metaspins should provide a solid proof against OP and explain why his deposit wasn't returned. Another IP or another account with the same IP doesn't justify stealing a deposit.
pixie85 100% percent agree with You. You are 100% percent true - Metaspins casino management did nothing on registration step, credited account with a bonus, did not request anything in the process. Casino management decided to close account and confiscate balance in about 10 minutes after KYC was successfully completed.
pixie85 do You think 10 minutes would be enough for Fraud team to complete investigation
? 
This is Metaspins final decision.Jump to: