Topic: ✅Metaspins.com SCAM✅ Site Dont put your BTC There!! NOT pay 9500 USD winnings (Read 461 times)

Hello

I can't influence on the outcome of mediators.

I would just duplicate member "coolcoinz" post.

Metaspins casino clearly is doing shady business by asking a player accused of multi accounting to do KYC procedure, and once he was able to do that, accusing him of multi accounting.

It's very easy to change the IP in the database and then provide a screenshot of the login. Metaspins casino could fabricate a fake login attempt within minutes, as well as change players password, login time and everything else, so asking for a screenshot the DB, or a log file, would make no sense.

I'm warning everyone who reads this thread that there's a high chance Metaspins casino block Your account (multi account reason) , manipulate with evidence and NOT pay out Your winnings.


I would recommend stay away from Metaspins casino.

Thank You.

At least this is a good development where we get to know who was right and who was wrong as per the ruling by other trusted mediators. Now I wonder what OP will have to say about this if at all he tries to log in again.

Some people do try to play victim even when they know that they did something wrong.

This is two in a row already and it badly hurt OP's complaint, I just noticed that are confiscating all balance while on the other casinos, they just returned the deposit I can cite Betcoin.ag there is a flaw in the Metaspin system too if they are restricting people from some countries they should now allow these people from joining and this is what members notice on this complaint, and I consider this as a trap and I recommend that Metaspin return the deposited amount

Thanks to the cooperation with the Websites owners we have one more confirmation, that our decision is 100% legit and honest:

https://www.casinomeister.com/forums/threads/metaspins-not-paying-out-9500-in-winnings.99358/
https://casino.guru/metaspins-casino-the-player-s-account-got-blocked

Bitcointalk will only rely on the other three unless someone from here comes out and volunteer to be a third-party mediator, he should be independent have not worked in any gambling campaign but has knowledge on tracing fake documents and screenshots, I know the feeling if you are innocent and you are accuse of cheating and there's a big amount involved.
I hope you can do a follow-up on the case of the other two, it's hard to make an opinion if we are still waiting for other reports and you are very eager to prove your innocence.

I agree with the warning, all user have to be careful and of course have to worry about the possibility of non-paying wins ^{[especially big wins].} Until today this problem has not been solved, even the casino has not tried to return user deposits as a final solution. But let's see what happens, but there must be a big warning to the credibility of the casinos due to this case.

I'm not a gambling operator but I do own sites where I can trace visitors' activities and behaviors and the exact machine or device they've actually used and on what location usually latitude and longitude a lot of plugins can do this, a PHP site or WordPress site is very much different from a casino, one of the casino's script main features is an anti-cheat system.

I don't know how it worked but we all know casinos' defense that they have to protect the integrity of their anti-cheat to avoid cheaters from tweaking it since you file for mediation on 3 more platforms we'll wait for more updates until we come to conclusion on who's telling right but so far Metaspin has the edge, you really have to push it if you think you are innocent I think we are going to learn a lot here.

Metaspins shared the link to the LCB thread where your complaint was rejected and the mediator agreed with the casino's findings. Can you post the complaint links from the remaining sites?

I would advice you to focus on the matter at hand. What happens with US and Dutch players won't help your case. Curacao licenses restrict those countries and several others, like Germany, France, the UK, etc. It's your job and each player's job to thread the TOS and rules of the service you sign up for. 

I agree with you on this point. But, crypto casinos work differently from traditional fiat casinos that own licenses from strict regulators like the ones in Malta or the UK. Several years back I made Which casinos have IP blocks in place for restricted countries? The idea was exactly what you mentioned. I wanted to check if the casinos allow players to access and sign up using IPs from restricted countries. Some do, others don't. You can check the results in the thread.

Yes, of course it is a trap, player has to check this, but this relates to SCAM casinos ONLY.

HONEST casinos NOT allow to access casino website from a restricted country. It may look different, but most of times it looks like this

https://photos.app.goo.gl/2HrkA3obDgVssixW7

That is why it's so important that people before registering for an online casino to check if they are allowed to play on their platforms, this is a trap if you ignore the casino's terms of service and sometimes they change their TOS to serve them well, their TOS is self-serving and its a trap for those who are not aware and ignore the TOS, the traffic is very high on the US but there are no many proofs yet of complaints coming from the US if those who access are really playing on Metaspin.

Dear Metaspins.com representative

I started a compaint on FOUR websites - casino guru , casinomeister , latestcasinobonuses , lcb and Scam Accusations thread in bitcointalk.

On casino guru , latestcasinobonuses and casinomeister complaint is NOT resolved yet, and You (Metaspins) did not answer ANYTHING on any of these websites.

I don't know if You are in "one team" or have a deal/bribery with lcb website or provided fake logs/screenshots, this doesn't matter.

I see that community wants to see evidence from You (Metaspins), not just Your excuses - "internal operational processes" , "internal procedures and findings".
Community need something EXTERNAL , not internal. Please reveal Your Sherlock Holmes "FINDINGS".

How many "other accounts" were registered from my computer and my IP address?
Did these accounts have same cryptocurrency wallets?
Did all "my other accounts" also submit KYC / same documents?
Did all "my other accounts" also have deposits, if yes then how big?
Did "my other accounts" also win money in Metaspins casino?
Did any of the accounts managed to withdraw anything?
Did these account played same casino games?


None of these question were answered.

---

Metaspins.com representative

I found that Metaspins.com has almost 50% traffic from United States and 10% traffic from Netherlands using Similarweb google chrome extension.


 Please see link below

https://photos.app.goo.gl/rJ5nT2ryKgYxypbE7

Metaspins.com Terms and Conditions 3.2 paragraph -  Players from United States, Netherlands  are prohibited from playing real money wagering games at Metaspins.

  This means that You take deposits, give bonuses to United States and Netherlands  players and then NOT withdraw their money , telling them they play from restricted jurisdiction?? 

We all know this is well-known and very popular type of SCAM.  Your SCAM department is developing new shady schemes to SCAM people ?

Could You please explain this.


[moderator's note: consecutive posts merged]

So, I guess none of the questions were answered because they could reveal how the casino found the player cheating, even though the casino clearly is doing shady business by asking a player accused of multi accounting to do KYC procedure, and once he was able to do that, accusing him of multi accounting.
It's very easy to change the IP in the database and then provide a screenshot of the login. I could fabricate a fake login attempt within minutes if given access to a database, as well as change players password, login time and everything else, so asking for a screenshot the DB, or a log file, would make no sense.

That said, the casino representative couldn't even tell us how many of these accounts were created, if they went through KYC procedure, if yes, how were they able to do it?
Were they even using a Latvian IP address like OP?

It's clear that answering these questions wouldn't in any way compromise casino's security procedures, but would shed some light on this case.

It's also clear to me that Metaspins wants to spend as little time and make as little effort as possible to interact with community here and the player who had his deposit seized without being provided a single piece of evidence.

Let's not forget the player won a large amount of money at Metaspins and did that without the use of any other accounts. OP played slots, so there was no other way to influence the game by the use of another account.

Stealing the win would already be a suspicious move by the casino, but they also stole his deposit and possibly a deposit of another player who used the same IP. It is even more suspicious now, that I see how it's being handled.

I'm unable to say if OP had multiple accounts or not, but solely based on the conduct of Metaspins representatives, I'm warning everyone who reads this thread that there's a high chance they will be denied their money, especially if they manage to score a big win.

Thanks for providing the link to the complaint. Besides LCB, is there another 3rd-party mediation service that your casino works with that you can mention here? Or, can the player contact a different site providing the same type of services?

We thank you for raising your concerns here. Unfortunately, due to security reasons we cannot disclose our internal operational processes to identify fraud, however we work closely with community representatives and provide them with relevant information regarding claims. Here you can see the results of our collaboration:

https://lcb.org/onlinecasinobonusforum/player-complaints/metaspins-casino-not-pay-9500-usd-winnings

I just noticed that there are two threads created for the same accusation

Metaspins.com Scam Site Dont put your BTC There!!!!! NOT pay 9500 USD winnings

OP should lock the other thread and just concentrate on the thread that is more relevant to the issue where the casino replied to your accusation, in this case, the other thread.

Sorry if this may bother you, but how do we as a community exactly know who's telling the truth and who is not?
You don't have to reveal all the details showing how you detected the multiple accounts, but just a little evidence connecting the accounts with OP's and how they abused the bonus, or you could just use some trusted mediator, and we get to know about the verdict here.

look at this guy responded for example - https://bitcointalksearch.org/topic/m.60314378

It's easy for them to just say that they ban your account for cheating then nothing follows after their statement, these things have to change OP is very eager to show that he is innocent of the charges they can at least do a mediation like many of us recommended so the fact can be established that the player indeed breaks a rule instead of telling him so without anything to prove, it falls to the category of deliberately stealing.
I don't see this issue resolves if they cannot show proof, it will be a reference for Metaspins.com.

It's very rare to find casinos that will openly post proof. I don't like it either. I also don't like that we are sometimes ok with that and other times we aren't. If the casino doesn't want to post its proof here, fine. Then use a 3rd-party mediator. But if the mediator also doesn't agree with you, it's case closed. Especially if it's multiple different services. I would also support giving casinos negative ratings and raising flags (no matter who they are) if they deliberately steal from players.   

Instead of just saying the OP has multiple accounts at your casino then I think you should also be transparent about your findings including proving how many accounts are registered to his name. This case doesn't have to be resolved unilaterally like this because the OP looks very confident and continues to defend himself because he doesn't  register more than one account.

Your response is positive, but I don't think it solves the problem. There are question marks, and you have to be able to prove those findings as well so that everything is clear and we know who is to blame.

Looks like Metaspins Casino will follow SCAM path until the end and not change their decision.

On lcb website I received a reply from Moderator

"Casino Rep sent us the evidence, we reviewed everything and came to the conclusion that you opened multiple accounts from the same computer and the same IP address."

My IP address is unique, and is issued from my internet service provider only to router that is located in my flat. Computer is password protected and other people simply can not access it.

Metaspins.com casino You guys are awesome at providing fake logs.

You hired good photoshop specialist.

Waiting for FAKE evidence in this thread.

I support this, you have to establish the fact that OP is cheating since you are a new casino, it's for your reputation too that you are transparent and you deserve the trust of the community based on your words and it should start here, if you cannot what will make us believe that in the future if a similar situation happens will you just tell the community with the similar statement and expect that the community will take it as a fact.

That and like I wrote in this thread in the gambling section, the casino is claiming one thing and doing another.
They say "accounts were disabled and fraudulent winnings were removed." but they do not seize his winnings, but his deposits as well.
Let's hypothetically say there was an account ring and each account deposited $400 to the platform, we're talking about thousands of dollars that Metaspins has usurped. That's very convenient for the casino.

Just saying that you found the user was abusing the bonus system and multi-accounting isn't good enough IMO. You guys need to provide proof with in this thread or privately with a trusted member.  Your site hasn't been around long enough for the forum to just take your word.

Hey Bubbly, while you're waiting, suggest you contact an ADR like The Pogg or Casinomeister and see if they can make headway. Gaming Curacao are useless but there's an overall Curacao regulator you can also speak to, www.gamingcontrolcuracao.org. Good luck.

Dear Metaspins Customer Experience Team

I have only one account in Metaspins casino. My account was registered at home on my personal computer. In my household only I have access to my computer and I have only one computer and one mobile phone which i used to complete KYC.

I registered only one account in Metaspins casino.

I did not use VPN, my computer was connected to local internet service provider SIA BITE.

"As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures."

I am 100% sure that I have registered only one account at Metaspins casino.

Please provide evidence that my account was confirmed to participate in a multi-accounting and bonus abuse.

Thank you

Hi BubblyHorseaffa,

Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.

In order to achieve that our dedicated teams are working 24/7 to bring positivity, excitement, and entertainment into people's lives.

However, not everyone is registering with us to experience everything that we have to offer and try to defraud the project in various ways. By following our Terms and Conditions we have zero tolerance for such behavior.

As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures.

Unfortunately, due to all the gathered evidence, your accounts were disabled and fraudulent winnings were removed.

If in the future there will be more accounts created on your behalf they will be disabled upon earliest detection.

The decision is final and there will be no further communication regarding this case.
We appreciate your time and understanding regarding this matter.

Cheers,
Metaspins Customer Experience Team

I don't know whether you are telling the truth or not. I just see you keep hammering the point that they did not ask you up on registration if you had more than 1 account. It's your word against theirs at this point. Should they have to prove you have multiple accounts? Yes, I think they should. Will they? I don't know.

. You should make a complaint on askgamblers or casino guru and see if that produces any results.

yahoo62278

I have only one account in Metaspins casino. My account was registered at home on my personal computer. In my household only I have access to my computer and I have only one computer and one mobile phone which i used to complete KYC.

I registered only one account in Metaspins casino.

I did not use VPN, my computer was connected to local internet service provider SIA BITE.


yahoo62278, maybe I could not explain correctly , because english is not my native language.
I just compare Metaspins casino with my local online casino based in Latvia.
In my local Latvia casino a player must provide KYC document at the moment of registration  AND player is unable to make a deposit into casino until casino management confirm  Your document.  This means HONEST casino do NOT want to even take deposit from a player from one household, IP address and one computer device.

This situation could not happen in honest casino.

I think now You can understand me.

I read the other thread in the gambling section https://bitcointalksearch.org/topic/metaspinscom-scam-site-dont-put-your-btc-there-not-pay-9500-usd-winnings-5444014 and I notice you are trying to hammer 1 point throughout the thread. You feel like they should detect multiple accounts at the beginning of registration.

Whether I agree with you or not isn't relevant, but the fact that you say that leads me to believe that you do in fact have multiple accounts on their platform and feel that since they said nothing in the beginning, you should be paid.

Basically, you have violated their ToS and you should not be paid!!! I as a casino would possibly agree to give you your deposit back(best case scenario), but I feel like abusers should be penalized for their actions also. So I would say talk to their reps and see if a  compromise can happen. Nowhere in this compromise will you get any of the winnings, so don't even try to bring that in.

Casinos have some shady terms and I do not agree with all of them, but when you sign up you agree to these terms. So this is 100% on you.

If it helps, maybe they should also reveal to you the accounts that they think are linked to your account and show how they are linked. Members in the forum are just third parties and don't have access to the information that can help determine if you are guilty or not.

I am waiting to see how this case gets resolved in the fairest of all ways.

The use of a VPN is not prohibited in METASPINS, as they suggest that players use the best VPNs to play on their platform for extra security and for gaming activities to be even more safely hidden, which led to the suspension and termination of your account is their discovery of multiple accounts that you used on their platform by you or by someone of your family through one IP address or from one computer or phone. I think there is a possibility if you contact them that they will leave you only one account and transfer your remaining deposits to it, if any, so I hope that the METASPINS officials will come to solve this dispute, clarify the matter and make a fair decision regarding your deposit and your winnings, because $9500 is a significant amount, and if they do not come here, try to contact them and send them this topic so that we can listen to the other side.

I know how worried you are about your metaspins account being blocked by them, but have you sent a PM regarding this matter to the forum representatives?

Today I saw the Metaspins casino forum rep was active and maybe he wasn't online after this issue arose so please wait until tomorrow or at least until he responds to this complaint you're having.

You have written this in those casino threads, on the gambling board and also on the accusation board i think it is enough to know this matter.

Now just waiting for clarification from Metaspins.

What happened::
This is my first experience with crypto casino. I live in Riga, Latvia.
7 March 2023 in the morning 11 AM local time made deposit 420 USD (0.0189 BTC). Metaspins casino has 7.9 rating on casino guru, I thought it is established, growing and honest casino. I received 100% welcome bonus and played Nolimit City video slots. I played with a 5 USD bet accordning to welcome bonus terms and conditions. Suddenly I received a huge winning and my balance become approximately 9000 USD. I completed wagering requirements and made a withdrawal request 9500 USD (0.43 BTC) it was late evening 11 PM local time.

After about 5 minutes I received email with title KYC and my withdrawal request was canceled. I followed link in email and made picture of my Passport and Selfie. Process went very fast. My KYC was verified successfully.

I put withdrawal request again and after 10 minutes I received email quote

"We are contacting you on behalf of our Fraud team.

We have now closed your account related to this email address: *****@gmail.com, due to breach of our Terms and Conditions 8.1: Only one account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts.
Your withdrawal has been cancelled and your Balance confiscated."

I have never registered in Metaspins Casino before. I never used any VPN software. I played at home with my local internet service provider SIA BITE.

I attach screenshot of my withdrawal request and emails I received from Metaspins Casino.

Scammers Profile Link:
https://bitcointalksearch.org/user/metaspinscom-3492151

Reference Link:
https://bitcointalksearch.org/topic/metaspinscom-crypto-casino-100-up-to-1-bitcoin-on-your-first-deposit-5416178

Amount Scammed: 0.43 BTC/$9500.00

Payment Method: Bitcoins

Proof of Payment:
https://blockchair.com/bitcoin/address/bc1qfdfmy5j2zjzz5ul4qkun0fjkrwn5fvpr2dup2t

Screenshots:
https://photos.app.goo.gl/5BPTMk56sqpA4xhcA

https://photos.app.goo.gl/pYkj2UtiXLvjFDyM9

https://photos.app.goo.gl/cUenh5jKPtNPhWMA9

Additional Notes: I advise you to not deposit to Metaspins.com casino until this dispute is resolved.