Missing BTC withdrawal from MT GOX - page 2.

EuroTrash

hero member

Activity: 728

Merit: 500

Quote from: yz on August 19, 2013, 02:17:24 PM

Gene, Aug 19 12:23 (JST):
Hello,

(...) Normally BTC transactions may occasionally be a delay (1~24 hours) depending on network congestion, your internet connection speed and the time required to get 6 confirmations on the network. However as its xxxBTC it takes time as we will not be able to provide an exact ETA however it will take 1 to 2 weeks depending on the the network congestion.Your BTC is not stolen,its an automatic process so we will not be able to manually process the transaction.We request you to wait and we will continue to check this as well. (...)
Best regards,

Mt.Gox Team
https://www.mtgox.com

What a load of bollocks, Gox support Angry

Bigger transactions qualify for no network fee and are relayed straightaway.
We all know how long does it take for 6 confirmations.
And... your internet connection speed? Network congestion? Really?
What a fscking load of bollocks.

yz

newbie

Activity: 18

Merit: 0

Quote from: joesmoe2012 on August 19, 2013, 02:22:04 PM

Quote from: yz on August 19, 2013, 02:17:24 PM

Quote from: smoothie on August 19, 2013, 02:08:28 PM

Quote from: yz on August 19, 2013, 02:05:39 PM

Missing BTC withdrawal. On August 11th I attempted a simple BTC transfer from my Gox account to another BTC address. A simple bitcoin transaction that should have hit the blockchain immediately. A week and a half later nothing on blockchain for the transaction hash and the money is gone from my account. First thing support told me was to wait 24-72hrs but now they're telling me it might take up to 2 weeks to show up on the blockchain because it's a big withdrawal. All I get from support is the same 'we are looking into it' response' with no actual action. My money no longer exists anywhere tangible and there has been progress on recovering any of my funds. Now I feel like i'm in a dire situation and dunno what to do because this is a considerable sum. I'm so desperate I signed up for a facebook account to try to get some help. Is anyone from Gox listening?

Please post actual evidence of the chat you had or email with their support to prove the bolded claim.

Gene, Aug 19 12:23 (JST):
Hello,

We have merged all your tickets and we request you to please not open many tickets as we are doing a follow up via this ticket.If you open many tickets it spams our mail box so please reply back via this ticket for your query.Normally BTC transactions may occasionally be a delay (1~24 hours) depending on network congestion, your internet connection speed and the time required to get 6 confirmations on the network. However as its xxxBTC it takes time as we will not be able to provide an exact ETA however it will take 1 to 2 weeks depending on the the network congestion.Your BTC is not stolen,its an automatic process so we will not be able to manually process the transaction.We request you to wait and we will continue to check this as well.We did check with our Developer as well and there is no problem with the transaction so it should go through however we will not be able to give an exact date or time.We will continue to check and will keep you posted ,you can also have this checked from your end.Thank you for your understanding and again we request not to open so many tickets as it will be hard to do a follow up so any query regarding this please reply back via this ticket.

Best regards,

Mt.Gox Team
https://www.mtgox.com

What? Now its takein a week plus to withdraw BTC because you have XXX BTC?

That's nothing...i've withdrawn XXX BTC in the past week from gox and it took a couple of hours.

I don't think I believe you.

I left out an x, its actually xxxxBTC.

joesmoe2012

hero member

Activity: 882

Merit: 501

Ching-Chang;Ding-Dong

Quote from: yz on August 19, 2013, 02:17:24 PM

Quote from: smoothie on August 19, 2013, 02:08:28 PM

Quote from: yz on August 19, 2013, 02:05:39 PM

Missing BTC withdrawal. On August 11th I attempted a simple BTC transfer from my Gox account to another BTC address. A simple bitcoin transaction that should have hit the blockchain immediately. A week and a half later nothing on blockchain for the transaction hash and the money is gone from my account. First thing support told me was to wait 24-72hrs but now they're telling me it might take up to 2 weeks to show up on the blockchain because it's a big withdrawal. All I get from support is the same 'we are looking into it' response' with no actual action. My money no longer exists anywhere tangible and there has been progress on recovering any of my funds. Now I feel like i'm in a dire situation and dunno what to do because this is a considerable sum. I'm so desperate I signed up for a facebook account to try to get some help. Is anyone from Gox listening?

Please post actual evidence of the chat you had or email with their support to prove the bolded claim.

Gene, Aug 19 12:23 (JST):
Hello,

We have merged all your tickets and we request you to please not open many tickets as we are doing a follow up via this ticket.If you open many tickets it spams our mail box so please reply back via this ticket for your query.Normally BTC transactions may occasionally be a delay (1~24 hours) depending on network congestion, your internet connection speed and the time required to get 6 confirmations on the network. However as its xxxBTC it takes time as we will not be able to provide an exact ETA however it will take 1 to 2 weeks depending on the the network congestion.Your BTC is not stolen,its an automatic process so we will not be able to manually process the transaction.We request you to wait and we will continue to check this as well.We did check with our Developer as well and there is no problem with the transaction so it should go through however we will not be able to give an exact date or time.We will continue to check and will keep you posted ,you can also have this checked from your end.Thank you for your understanding and again we request not to open so many tickets as it will be hard to do a follow up so any query regarding this please reply back via this ticket.

Best regards,

Mt.Gox Team
https://www.mtgox.com

What? Now its takein a week plus to withdraw BTC because you have XXX BTC?

That's nothing...i've withdrawn XXX BTC in the past week from gox and it took a couple of hours.

I don't think I believe you.

smoothie

legendary

Activity: 2492

Merit: 1491

LEALANA Bitcoin Grim Reaper

Quote from: yz on August 19, 2013, 02:17:24 PM

Quote from: smoothie on August 19, 2013, 02:08:28 PM

Quote from: yz on August 19, 2013, 02:05:39 PM

Missing BTC withdrawal. On August 11th I attempted a simple BTC transfer from my Gox account to another BTC address. A simple bitcoin transaction that should have hit the blockchain immediately. A week and a half later nothing on blockchain for the transaction hash and the money is gone from my account. First thing support told me was to wait 24-72hrs but now they're telling me it might take up to 2 weeks to show up on the blockchain because it's a big withdrawal. All I get from support is the same 'we are looking into it' response' with no actual action. My money no longer exists anywhere tangible and there has been progress on recovering any of my funds. Now I feel like i'm in a dire situation and dunno what to do because this is a considerable sum. I'm so desperate I signed up for a facebook account to try to get some help. Is anyone from Gox listening?

Please post actual evidence of the chat you had or email with their support to prove the bolded claim.

Gene, Aug 19 12:23 (JST):
Hello,

We have merged all your tickets and we request you to please not open many tickets as we are doing a follow up via this ticket.If you open many tickets it spams our mail box so please reply back via this ticket for your query.Normally BTC transactions may occasionally be a delay (1~24 hours) depending on network congestion, your internet connection speed and the time required to get 6 confirmations on the network. However as its xxxBTC it takes time as we will not be able to provide an exact ETA however it will take 1 to 2 weeks depending on the the network congestion.Your BTC is not stolen,its an automatic process so we will not be able to manually process the transaction.We request you to wait and we will continue to check this as well.We did check with our Developer as well and there is no problem with the transaction so it should go through however we will not be able to give an exact date or time.We will continue to check and will keep you posted ,you can also have this checked from your end.Thank you for your understanding and again we request not to open so many tickets as it will be hard to do a follow up so any query regarding this please reply back via this ticket.

Best regards,

Mt.Gox Team
https://www.mtgox.com

Not a good sign in my view as I have been able (in the past) to move 3 and 4 digit amounts of BTC out of GOX within the hour with no hiccups.

Something is brewing.

"Network Congestion" is a sorry excuse as even if there were that it would take 2 hours, not 2 weeks.

yz

newbie

Activity: 18

Merit: 0

Quote from: smoothie on August 19, 2013, 02:08:28 PM

Quote from: yz on August 19, 2013, 02:05:39 PM

Missing BTC withdrawal. On August 11th I attempted a simple BTC transfer from my Gox account to another BTC address. A simple bitcoin transaction that should have hit the blockchain immediately. A week and a half later nothing on blockchain for the transaction hash and the money is gone from my account. First thing support told me was to wait 24-72hrs but now they're telling me it might take up to 2 weeks to show up on the blockchain because it's a big withdrawal. All I get from support is the same 'we are looking into it' response' with no actual action. My money no longer exists anywhere tangible and there has been progress on recovering any of my funds. Now I feel like i'm in a dire situation and dunno what to do because this is a considerable sum. I'm so desperate I signed up for a facebook account to try to get some help. Is anyone from Gox listening?

Please post actual evidence of the chat you had or email with their support to prove the bolded claim.

Gene, Aug 19 12:23 (JST):
Hello,

We have merged all your tickets and we request you to please not open many tickets as we are doing a follow up via this ticket.If you open many tickets it spams our mail box so please reply back via this ticket for your query.Normally BTC transactions may occasionally be a delay (1~24 hours) depending on network congestion, your internet connection speed and the time required to get 6 confirmations on the network. However as its xxxBTC it takes time as we will not be able to provide an exact ETA however it will take 1 to 2 weeks depending on the the network congestion.Your BTC is not stolen,its an automatic process so we will not be able to manually process the transaction.We request you to wait and we will continue to check this as well.We did check with our Developer as well and there is no problem with the transaction so it should go through however we will not be able to give an exact date or time.We will continue to check and will keep you posted ,you can also have this checked from your end.Thank you for your understanding and again we request not to open so many tickets as it will be hard to do a follow up so any query regarding this please reply back via this ticket.

Best regards,

Mt.Gox Team
https://www.mtgox.com

smoothie

legendary

Activity: 2492

Merit: 1491

LEALANA Bitcoin Grim Reaper

Quote from: yz on August 19, 2013, 02:05:39 PM

Missing BTC withdrawal. On August 11th I attempted a simple BTC transfer from my Gox account to another BTC address. A simple bitcoin transaction that should have hit the blockchain immediately. A week and a half later nothing on blockchain for the transaction hash and the money is gone from my account. First thing support told me was to wait 24-72hrs but now they're telling me it might take up to 2 weeks to show up on the blockchain because it's a big withdrawal. All I get from support is the same 'we are looking into it' response' with no actual action. My money no longer exists anywhere tangible and there has been progress on recovering any of my funds. Now I feel like i'm in a dire situation and dunno what to do because this is a considerable sum. I'm so desperate I signed up for a facebook account to try to get some help. Is anyone from Gox listening?

Please post actual evidence of the chat you had or email with their support to prove the bolded claim.

joesmoe2012

hero member

Activity: 882

Merit: 501

Ching-Chang;Ding-Dong

Yes they are listening but since nothing than can say will put us at ease they choose to say nothing at all.

yz

newbie

Activity: 18

Merit: 0

Missing BTC withdrawal. On August 11th I attempted a simple BTC transfer from my Gox account to another BTC address. A simple bitcoin transaction that should have hit the blockchain immediately. A week and a half later nothing on blockchain for the transaction hash and the money is gone from my account. First thing support told me was to wait 24-72hrs but now they're telling me it might take up to 2 weeks to show up on the blockchain because it's a big withdrawal. All I get from support is the same 'we are looking into it' response' with no actual action. My money no longer exists anywhere tangible and there has been progress on recovering any of my funds. Now I feel like i'm in a dire situation and dunno what to do because this is a considerable sum. I'm so desperate I signed up for a facebook account to try to get some help. Is anyone from Gox listening?

Topic: Missing BTC withdrawal from MT GOX - page 2. (Read 2438 times)